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Can't connect to a certain website

  • 10-12-2005 1:17pm
    #1
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭


    I am trying to open a live chat on a bookies website but every time I try it (on Firefox or IE) I get "this page cannot be displayed". It happens with any live chat powered by:
    https://server.iad.liveperson.net

    Any idea's?


Comments

  • #2
    Tom Dunne
    Registered Users, Registered Users 2 Posts: 23,212 ✭✭✭✭Tom Dunne


    Is your firewall blocking it? If it works on an unusual port, then this may be a possibility.


  • #3
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Tried it with Firewall disabled but didn't help.


  • #4
    Laguna
    Closed Accounts Posts: 2,639 ✭✭✭Laguna


    AFAIK, liveperson is a java applet that allows real time chat to occur on websites and some anti virus software sees the java installer for liveperson as a virus and deletes it before it initialises. I had this problem with liveperson on the BT website and on Brinkster.com (my webhosting company), the only way I could eventually use Liverperson was to temporarily disable my anti virus when needing to use it.


  • #5
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Laguna wrote:
    AFAIK, liveperson is a java applet that allows real time chat to occur on websites and some anti virus software sees the java installer for liveperson as a virus and deletes it before it initialises. I had this problem with liveperson on the BT website and on Brinkster.com (my webhosting company), the only way I could eventually use Liverperson was to temporarily disable my anti virus when needing to use it.
    Just tried that to no avail.


  • #6
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Just bumping this thread up as I really need to sort this out.


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  • #7
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    I googled for liveperson + ports and the first result was from the server.iad... page. The only way I could view the page was cached:
    http://66.249.93.104/search?q=cache:W-U0SVcRa00J:server.iad.liveperson.net/hc/s-5296924/cmd/kbresource/kb-4135461156721508072/view_question!PAGETYPE%3Fsc%3D4539%26sf%3D101133%26documentid%3D26696%26action%3Dview+liveperson+%2B+ports&hl=en

    I have added *.liveperson.net to my trusted sites in IE and Firefox. It was originally in the restricted sites list but I removed it. I've opened the ports listed in the above link. I've disabled Windows Firewall and anti-virus. Any other suggestions?

    /edit - I tried pinging and got this result:
    Pinging server.iad.liveperson.net [127.0.0.1] with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

    Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms


  • #8
    Tom Dunne
    Registered Users, Registered Users 2 Posts: 23,212 ✭✭✭✭Tom Dunne


    That doesn't look right - 127.0.0.1 is your loopback address.

    Can you do a tracert and post up the results?


  • #9
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    eireboy, have you ever used a third party hosts file, such as Mike's? Since the address seems to be looping back to your own machine, its possible that if you have, the liveperson domain is blacklisted on it.


  • #10
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    tom dunne wrote:
    Can you do a tracert and post up the results?
    Tracing route to server.iad.liveperson.net [127.0.0.1]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms localhost [127.0.0.1]

    Trace complete.
    aidan_walsh wrote:
    eireboy, have you ever used a third party hosts file, such as Mike's? Since the address seems to be looping back to your own machine, its possible that if you have, the liveperson domain is blacklisted on it.
    It sounds like you're right but I don't have any host file that I know of. Any way of finding out if I have one?


  • #11
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 92,385 Mod ✭✭✭✭Capt'n Midnight


    95/98 hosts is in c:\windows
    nt/2k/xp/2k3 hosts is in c:\windows\system32\drivers\etc

    you can edit it with notepad

    if you have msantispyware or most other spyware utils they will get upset when you try to change hosts - this is normal


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  • #12
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Capt'n Midnight wrote:
    95/98 hosts is in c:\windows
    nt/2k/xp/2k3 hosts is in c:\windows\system32\drivers\etc

    you can edit it with notepad

    if you have msantispyware or most other spyware utils they will get upset when you try to change hosts - this is normal
    Fantastic! Thanks a lot. I assume whenever I remove a site from the "restricted sites" list in IE I'll also have to remove it from that file. There's a few sites in that file that I could do with removing. :) Thanks again all.


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