Robbed By BT

junglecliff

16 Dec 2005 DD OP/BT IRELAND 437.69

First Login Fri Sep 23 16:57:14 2005
Last Login Thu Dec 15 23:16:25 2005
Last Login Duration 198 minutes
Logins 131
Offpeak Traffic 27442 minutes
Peak Traffic 1438 minutes
Data uploaded 4.47 GB [4797367039 bytes]
Data downloaded 36.56 GB [39253175247 bytes]

unbeliveable

mukki

youch, and just in time for christmas too


gonna check my accounts now

Creamy Goodness

explain how you were robbed?

junglecliff

Amount Owing 0.00

Payment Received 0.00

Overdue Amount 0.00

Broadband PLUS Two-Monthly Subscription 283.22

Broadband PLUS Self-Install Charge 82.64

Other charges and credits 0.00

Total Discounts Received -4.13

Total Charges (ex. VAT) 361.73

VAT @ 21.00% 75.96

Total Charges this period (incl. VAT) 437.69


im still very lost here.........

mukki

Cremo wrote:

explain how you were robbed?

em..... they charged 437.69 for 3 months service

**Timbuk2**

Complain, that's what I would do, look for a bit of a fight!!!;)

Eminem

Wat do you mean?

**Timbuk2**

€437 is very dear for 3 months of Broadband....

junglecliff

junglecliff wrote:

Data downloaded 36.56 GB [39253175247 bytes]

That probably explains it

junglecliff

thats 12 gigs a month......

Creamy Goodness

36.5 gigs
-24.0 gigs
=12.5 gigs over limit

12800 megs over limit x 0.03c per meg = 384.00

maybe they charged for going over cap?

assuming you're on BB plus

What's your download cap?

Eminem

Brod band is only euro 33 amonth

Creamy Goodness

it's 24gigs, as he's on bb plus

Creamy Goodness

Eminem wrote:

Brod band is only euro 33 amonth

not when you factor in a self install charge and going over your allotted data transfer limit

Eminem

Thast no good thats wrong:mad:

kin9pin

Lucky you got that discount or it could have worked out expensive.

Auvers

How much is your connection usually? is it under the promotion price of €35 a month? did u have to pay a deposit?

junglecliff

35 Euro A Month Plus 50 Euro Install Was Agreed.

junglecliff

https://home.btireland.ie/echannel/res.portal?_nfpb=true&_pageLabel=res_products&residentialProducts_actionOverride=%2Fpageflows%2FresidentialContent%2Fproducts%2FbroadbandPlus

Auvers

is this your first bill? as I can see from your first post you first started using your
connection in september so maybe its a four month bill, and your install charge is double what I paid!

Chong

Since when have they started charging for exceeding caps.

mikeruurds

Hi there. I just got my first bill and they invoiced me for the first three months and also another two months in advance. It states in their contract that they invoice bi-monthly in advance, so you've been invoiced for 6 months here... I think.

And your broadband usage appears to be 36GB downloaded since September = 9-10GB per month and therefore not over your limit.

My first invoice was for €280, but they charged me for Talk plus without authorisation which was €50 of the charge.

dingding

was thinking of moving from eircom to bt, might reconsider now. Did this bill include any telephone calls

salupa

WDK wrote:

Since when have they started charging for exceeding caps.

thats news to me, i constantly break it with no charge.
so far at least:rolleyes:

junglecliff

as it says on bill its for 2 months.
no phone in house line just used for bb.
this carry on cannt be legal.:mad:

salupa

best thing you can do is ring them,tell them to sort out asap or your seeking legal advice.thats what i would do,but i'm not a legal expert.

dub45

salupa wrote:

best thing you can do is ring them,tell them to sort out asap or your seeking legal advice.thats what i would do,but i'm not a legal expert.

Signing with BT should carry a Government wealth warning:rolleyes:

As suggested above contact them immediately. (Did they send you any bill or post a bill on line before they debited you?)

Work out what you think you should owe them and have this ready - and tell them you want a detailed breakdown of the amount they have debited you with.

flagpole

if you think your being billed unfairly, and dont get any satisfaction having contacted you vendor, give COMREG a shout:

http://www.comreg.ie/

we were having problems with eircom for months, they were billing us for the free broadband trial. and continued to bill us after we had given the kit back (well before the end of the trial). it went on for months but was suddenly sorted out (with an apology) when we mentioned calling comreg.

certainly give the vendor the oppertunity to address the issue but if they dont listen then call in the big guns

mikeruurds

The standard charge description is "2 months broadband" or something like that, but it's a pro-rata charge. Mine was a 5 month charge and it still said "2 months". I called customer service as soon as I got my bill to complain and managed to get things cleared up pretty quickly.

Jumpy

Have you tried calling them?