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Best OpenSource Trouble Ticket/Helpdesk System

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  • 28-12-2005 11:17am
    #1
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭


    Gonna tinker about with OTRS soon - but I was wondering what other folks were using/could recommend


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    #2
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    We like Cerberus a lot, it's powerful, flexible, and handled all the multiple agents and pop accounts we required.


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    #3
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭GoneShootin


    I thought Cerberus had moved to a commercial license?


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    #4
    steve-hosting36
    Closed Accounts Posts: 2,161 ✭✭✭steve-hosting36


    Ah, so it has, still the best one we could find :)


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    #5
    steveland?
    Closed Accounts Posts: 4,842 ✭✭✭steveland?


    I've heard good things about osTicket

    http://www.osticket.com/index.php


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    #6
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭GoneShootin


    steveland? wrote:
    I've heard good things about osTicket

    http://www.osticket.com/index.php

    Have you a v1 download of that available steveland? No sign of it on their website.


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    #7
    steveland?
    Closed Accounts Posts: 4,842 ✭✭✭steveland?


    GoneShootin wrote:
    Have you a v1 download of that available steveland? No sign of it on their website.
    Hmm... Odd that... Just checked and I have that as an option to install in Fantastico with Siteground.com

    If you want if I get a chance I'll install it, zip up the files and dump the DB for ya.

    Won't be able to do it till tomorrow or hte next day though cos I've to head off to work in ten minutes


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    #8
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭GoneShootin


    Nice wan steve

    Take your time - I'm off on holidays till Jan 6th on Friday ;)


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    #9
    steveland?
    Closed Accounts Posts: 4,842 ✭✭✭steveland?


    GoneShootin wrote:
    Nice wan steve

    Take your time - I'm off on holidays till Jan 6th on Friday ;)
    Shouldn't take too long at all, PM me your e-mail address and I'll sort ya out (gmail preferably cos I'd say the zip will be big enough)


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    #10
    GoneShootin
    Closed Accounts Posts: 8,478 ✭✭✭GoneShootin


    Thanks for that steve. Worked a treat. Check your mail :D


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