Cross boarder SMS problems

WillieFlynn

I have just switched to 3 from O2 , but I have just found out that I cannot send or receive SMS messages from Spain. Are there any other countries for which there is a similar problem?

I have just written to comreg, the European commision and about to send one to their parent company in Hong Kong. For all the good that will do.

Any one else who wants to complain

The chairman of three's parent group address is:
Mr. Li Ka-shing
Hutchison Whampoa Limited
22nd Floor
Hutchison House
10 Harcourt Road
Hong Kong

Comregs complaint form:
http://www.askcomreg.ie/about_us/form.asp

The EU commission's Directorate-General responsible for telecomunication regulation:
infso-telecom@cec.eu.int

You can also ring 3 at 333 (if you are a customer (free)) or 083 333 3333, or you can email them at customer.services.ie@3mail.com


The more people that complain the better..........

daveirl

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WillieFlynn

No where in their leaflets did they say that they did not allow text messages to spain and when I talked to them they also said that they do not allow you send texts to vodafone users in the UK either.

Also it is reasonable to expect to be able to communicate with phone users in other EU countries.

BuffyBot

*sigh*

It's not like they are intentionally blocking you from doing this. They haven't got the agreements with the other operators in place yet - which 3 are blaming the other operators for, if I remember correctly from another thread on this board.

As for complaining to X, Y, Z, it generally makes you look like less of a crank if you complain to the relevant people first, and give them a chance to respond instead of firing off complaints willy nilly. I'm sure 3 will be crapping themselves over your letter to the EU. As it stands, 3 customer service will probably see your letter and :rolleyes:. I'm not sure I'd entirely blame them.

WillieFlynn

I complained first to 3. And as I said, I don't expect the regulators to do much. But raising the issue with them can do no harm.

WillieFlynn

BuffyBot wrote:

....They haven't got the agreements with the other operators in place yet - which 3 are blaming the other operators for,.....

If it is the case that they are being blocked by the other operators from reaching a reasonable agrement, then it should be up to the regulators to sort out the mess........ and the more complaints they receive, the more lightly this is to happen.

daveirl

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WillieFlynn

daveirl wrote:

This post has been deleted.

While I didn't read all 189 thread index pages, I did read quite a few pages of this forum and also ran a few searches before posting.