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Komplett.ie - awful after-sales service

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  • 05-01-2006 2:45pm
    #1
    Sleepy
    Registered Users Posts: 24,249 ✭✭✭✭


    Just a caveat for anyone planning to purchase something from Komplett. While their prices are quite good and their product selection is impressive, be warned that their after-sales service is horrendous.

    A quick look at their interaction board will show you what they're like to deal with if you have problems with faulty goods:
    http://www.boards.ie/vbulletin/forumdisplay.php?f=242

    They operate off a standard of three to four weeks to replace faulty goods (in my own experience, I've still had no success in obtaining a replacement for a dodgy flatscreen that I first contacted them about mid-November), expect you to carry the burden of shipping the goods back to them (compared to their UK service where they'll send a courier, why are the Irish being treated differently?), go back on what they've already agreed and generally just muck you about.


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    #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    if you bought off Dabs you would have to pay to ship to England, if you bought off JES you would have to pay to ship to Germany , at least Komplett provide a Dublin address for a return .


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