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Zen Firmware Problem

jamieh · 2006-01-09 20:11:34

Hey all, I got a 20gb Zen last week. It worked fine up till yesterday. It didn't fall or anything like that. When I try to turn it on i get "Rebuilding libary" and then when the status bar gets to 50% it says "Firmware problem" I have the latest firmware installed on it. I tried to get into recovery mode by putting a paper…

09-01-2006 9:11pm

#1

jamieh

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Posts: 1375

Hey all,

I got a 20gb Zen last week. It worked fine up till yesterday. It didn't fall or anything like that. When I try to turn it on i get "Rebuilding libary" and then when the status bar gets to 50% it says "Firmware problem"

I have the latest firmware installed on it. I tried to get into recovery mode by putting a paper clip into the reset button and sliding over the power switch but nothing happened...it still went into rebuilding libary.....Any ideas?

Cheers

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Comments

#2 09-01-2006 9:15pm

Bard

Registered Users, Registered Users 2 Posts: 12,309 ✭✭✭✭

Join Date: April 2000

Posts: 11216

First off, there's a forum for this...

Secondly, yeah - you'll probably need to get into recovery mode to do this (there's a thread in the Portable Media Players forum that has a link to a how-to on all Creative players for getting into recovery mode)

It's possible the player is a bit borked though - best bet is to bring it back to the place you bought it and talk to their resident technician (if they have one) - get it sorted out under the warranty.

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