NTL Upgrade

IDMUD

fightin snr wrote:

ambro m8, ip:192.168.100.1

username:root
password:root
can also use (admin) as user name and password also.

important points to note are ur downstream receive power and snr
Rx power should be between -5 and +5 ideally
snr somewhere in the 30db range.

now check ur upstream transmit power,this should be below 61db ideally somewhere between 40/56db.

hope this helps

Downstream Receive Power Level : 12.3 dBmV
Downstream SNR : 40.3 dB

good, bad? seems to hold 3mbit ok.

fatherdougalmag

Read here for info on good signal levels. I previously had a dicky connection and NTL weren't interested. I could demonstrate that a persistent ping would show time outs for periods at a time but they maintained that they could connect to my modem. Then I started looking into the signal levels and perused the NTL:hell forums for acceptable signal levels. Then I could see that the signal was on the threshold boundary. Once armed with the lingo and the evidence, I rang NTL tech support again whereupon the issue was resolved immediately. All I know is that I was put on hold and when he came back the signal level had changed significantly. Haven't had any downtime since.

ambro25

fightin snr wrote:

ambro m8, ip:192.168.100.1

username:root
password:root
can also use (admin) as user name and password also.

important points to note are ur downstream receive power and snr
Rx power should be between -5 and +5 ideally
snr somewhere in the 30db range.

now check ur upstream transmit power,this should be below 61db ideally somewhere between 40/56db.

hope this helps

Thank you so much, you're my star guy of the week - will try this tonight first thing when I get home, and advise

@ fatherdougalmag - thanks for the linkie and the post

HEY NTL, you watchin' this?!? Look and learn how it's done!

Roen

Hi,
you say above that Downstream SNR should be in the 30dB range, I assume that SNR is signal to noise ratio. Mine is up at 41dB, but my service seems fine. On 2Mb service and all upload/download speeds are as they should be. Should I be experiencing something odd seeing as my Downstream SNR =41.3 dB??
Cheers

seamus

The higher the SNR, the better. An SNR of one, for example essentially means that for every piece of signal, there's a piece of noise - the signal is indistinguishable from the noise. The higher the SNR, the more signal that's getting through.

Roen

Thanks very much Seamus, nicely cleared up, looks like I am on a strong enough connection so.
Cheers

JPA

I was just talking to a guy from NTL and he said unofficially the speeds are going up to 3, 6 and 10 in the next few months.
I know similar things have been posted before but this is further confirmation.

christophicus

I really hope the €40 package goes all the way up to ten MB.Even if it only goes up to seven will it still be better then similarly priced products from the compitition?

Sarsfield

The voices in my head told me that it's going all the way up to 11

All the other unofficial reports are a waste of bandwidth (which is so precious at a mere 3 Meg)

christophicus

3Meg?!?!?!?!?!?!?!??................I have a bloody 56k line!!!!!!!!!!!!!!

_CyRuSS_

I got my modem upgraded 2 weeks ago, its so tiny in comparison to my old one. I had the reallllllly old one from 2001, the Terayon brick, anyone else had that one? I got to keep it since I had to pay for it at the time, so i'll try and flog it off ebay, its only DOCSIS 1.0 tho

I was talking to the engineer, he said the speed upgrade would be near the end of February depending on when they have everyone upgraded. He also said they did some internal tests and they were able to support 15 Mbps load without any problem, but that they'd probably limit us to 7-10 Mbps

should be pretty sweet.

ambro25

fightin snr wrote:

ambro m8, ip:192.168.100.1, username:root, password:root, can also use (admin) as user name and password also.(etc.) hope this helps

Well... it didn't

beware, big post - sorry!

OK, here goes - all signals & values nominal and within specified ranges, except Downstream SNR, which hovers between 25.1 (lowest seen) and 26.7 (highest seen).

Finally managed to talk to a techie @ NTL's "cablemodemhelp". We went through everything: disabled my f'walls/AVG, connected modem straight into LAN & bypassed D-Link router, went through & checked all running XP processes - I knew it was all OK beforehand, but well... just to be sure. Then did the ipconfig/ping/tracert and there she blows: I'm getting timeouts all over the place - see attached captured from DOS cmd window.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 62.254.122.27
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 62.254.122.254

C:\Documents and Settings\Owner>tracert 62.254.122.27

Tracing route to HP [62.254.122.27]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms HP [62.254.122.27]

Trace complete.

C:\Documents and Settings\Owner>ping 62.254.122.27

Pinging 62.254.122.27 with 32 bytes of data:

Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128

Ping statistics for 62.254.122.27:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Owner>ping 62.254.122.27

Pinging 62.254.122.27 with 32 bytes of data:

Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128
Reply from 62.254.122.27: bytes=32 time<1ms TTL=128

Ping statistics for 62.254.122.27:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [66.249.93.104]
over a maximum of 30 hops:

1 8 ms 6 ms 5 ms 10.135.7.254
2 * 9 ms * dbln-cam-1a-ge02-100.inet.ntl.com [82.9.146.5]
3 7 ms 8 ms 46 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]
4 * 10 ms * dbln-bb-a-ge-230-0.inet.ntl.com [213.105.174.53]
5 13 ms 11 ms 13 ms ren-bb-b-so-100-0.inet.ntl.com [213.105.174.41]
6 * 26 ms 13 ms ren-bb-a-ae0-0.inet.ntl.com [62.253.185.185]
7 * * * Request timed out.
8 34 ms 19 ms 35 ms lee-bb-a-ae0-0.inet.ntl.com [62.253.187.185]
9 33 ms * 46 ms nth-bb-b-so-000-0.inet.ntl.com [62.253.185.101]
10 * 24 ms * tele-ic-1-so-700-0.inet.ntl.com [62.253.184.2]
11 24 ms 24 ms 23 ms 212.250.14.66
12 49 ms * 24 ms 72.14.238.244
13 37 ms 36 ms 35 ms 216.239.43.91
14 * 39 ms * 72.14.232.141
15 49 ms * 40 ms 216.239.43.41
16 * 39 ms 44 ms 66.249.94.46
17 * * 44 ms 66.249.94.54
18 37 ms * 39 ms 66.249.93.104

Trace complete.

C:\Documents and Settings\Owner>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.116]
over a maximum of 30 hops:

1 16 ms 22 ms 8 ms 10.135.7.254
2 21 ms 9 ms 11 ms dbln-cam-1b-ge02-100.inet.ntl.com [82.9.147.5]
3 29 ms 21 ms 17 ms dbln-t2core-b-ge-210-0.inet.ntl.com [82.9.145.12
9]
4 8 ms * 9 ms dbln-bb-b-ge-230-0.inet.ntl.com [213.105.174.57]
5 12 ms * 14 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]
6 * 41 ms 17 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
7 19 ms * * gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
8 72 ms 20 ms 19 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 36 ms 20 ms 39 ms 212.58.238.189
10 * 29 ms 19 ms 212.58.238.133
11 * 19 ms * www16.thdo.bbc.co.uk [212.58.224.116]
12 * * 19 ms www16.thdo.bbc.co.uk [212.58.224.116]

Trace complete.

C:\Documents and Settings\Owner>tracert www.ebay.com

Tracing route to hp-core.ebay.com [66.135.192.123]
over a maximum of 30 hops:

1 22 ms * 16 ms 10.135.7.254
2 20 ms * 8 ms dbln-cam-1a-ge02-100.inet.ntl.com [82.9.146.5]
3 35 ms 9 ms 7 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]
4 41 ms 7 ms * dbln-bb-a-ge-230-0.inet.ntl.com [213.105.174.53]
5 19 ms 36 ms 19 ms 213.242.106.37
6 17 ms 18 ms * so-4-1-0.bbr1.London1.Level3.net [4.68.128.113]
7 160 ms 165 ms * as-0-0.bbr1.SanJose1.Level3.net [64.159.1.133]
8 * 173 ms 162 ms ae-22-52.car2.SanJose1.Level3.net [4.68.123.48]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Owner>tracert www.msn.com

Tracing route to www.msn.com.nsatc.net [207.68.183.32]
over a maximum of 30 hops:

1 19 ms 26 ms 6 ms 10.135.7.254
2 * 35 ms * dbln-cam-1a-ge02-100.inet.ntl.com [82.9.146.5]
3 * 8 ms 23 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]
4 9 ms * 8 ms dbln-bb-a-ge-230-0.inet.ntl.com [213.105.174.53]
5 * 8 ms 14 ms dbln-bb-b-ae0-0.inet.ntl.com [213.105.174.49]
6 * 16 ms * man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]
7 * 29 ms 17 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 61 ms 18 ms * gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
9 * 20 ms 62 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Owner>tracert www.microsoft.com

Tracing route to lb1.www.ms.akadns.net [207.46.198.30]
over a maximum of 30 hops:

1 * 7 ms 8 ms 10.135.7.254
2 22 ms * 9 ms dbln-cam-1b-ge02-100.inet.ntl.com [82.9.147.5]
3 9 ms 16 ms 7 ms dbln-t2core-b-ge-210-0.inet.ntl.com [82.9.145.12
9]
4 * 58 ms * dbln-bb-b-ge-230-0.inet.ntl.com [213.105.174.57]
5 13 ms 11 ms 40 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]
6 18 ms 44 ms 19 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
7 41 ms 18 ms 29 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
8 * * 20 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 177 ms * 162 ms 213.228.228.234
10 * 197 ms 161 ms 207.46.43.129
11 180 ms * 259 ms pos4-1.tuk-76cb-1a.ntwk.msn.net [207.46.34.162]
12 205 ms * * pos1-0.iuskixcpxc1202.ntwk.msn.net [207.46.36.14
6]
13 179 ms 178 ms 180 ms pos1-0.tke-12ix-1b.ntwk.msn.net [207.46.155.5]
14 181 ms 194 ms 187 ms po11.tuk-65ns-mcs-1a.ntwk.msn.net [207.46.224.21
6]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Owner>

Now, according to the techie, my line at his end looked fine and SNR more like 28/30 Plus, he was doing the tracert as well and getting no timeouts, and pinging my 'puter with no bother...

In the end, he reckoned it's something to do with my desktop (LAN card or LAN cable or...). But I'm getting the exact same problem with my laptop (and again plugged modem straight into lappie's LAN port, disabled all f'walls etc.

I can access the modem config panel with both 'puters and swap files over the LAN between them, so it can't be (i) the LAN cable or (ii) the puters' LAN cards. I emailed them the tracert reports last night and we'll (hopefully) see... Dare I ask: any further ideas?

ambro25

BTW, these are the modem values -
* Rx power: 0.00
* SNR : between 25 and 26
* Upstream transmit power: 44dB

I could try to use it through USB (have cable modem USB line & driver CD).

Now, when I plopped the NTL modem driver CD in last night and started the setup.exe app, the setup started by asking me: "are you sure you want to uninstall?" - with no further precisions (i.e. what it is wanting to uninstall). Needless to say, I didn't proceed. But is that 'uninstall' normal?

keyran

Yea Uninstall would be normal the drivers must be there on the PC somewhere. Just go through the uninstall then reinstall them connect up your usb cable and windows install manger should do the rest

ambro25

Well, I'll give that a try tonight, thanks.

Methinks problem will still be there, but still... I won't know unless I try.

Would be annoying though, as it'd mean my router's now useless (+ no wifi for lappies)

dlofnep

So about these upgrades.. I want!! ;(

paulm17781

dlofnep wrote:

So about these upgrades.. I want!! ;(

I downloaded a 6mb file at 700k/s last night, I was all excited then realised it was such a small file (on a 3mb) that the initial burst just last for all of it.

dlofnep

Awww. ;(

NTL are tricking you! Shame on them.

ambro25

USB working!!! :eek:

Still on 1MB, but not complaining one bit. BTW that modem interface (192.168.100.1) will tell you if you've been upgraded or not - check the 'Operation Configuration' and on that screen the Maximum Downstream Data Rate (1024000, i.e. 1,024,000 = 1MB).

(although what the f*** is wrong with the LAN now? Modem LAN port? My LAN port? Surely both my puters' LAN ports can't have gone at once, makes me think it's the modem LAN port... showing my n00bishness off, I know -onto NTL again to ask a replacement )

fatherdougalmag

Pournelle's first law of trouble shooting - check your cables

ambro25

Not so :mad:

Erm... not posted reply before now becauuuuse - wait for it - it's f*cked again (and yes, that's through the USB as well)

When I posted about USB working last night, don't get me wrong it wasn't great (was doing tracert's and still showing timeouts, just not as many). But at least it was working, as in: loading pages up and fetching my mail and even allowed for a two-hous sess' on BF2 (with p*ss-poor lag, 120ms+ and intermittent 'there's a problem with your connection' warning msg, which I'd never had before).

Then suddenly, BF2 'died' on me: frozen screen, then BF2 app "auto-shutdown" (as in, I didn't ask it to!) mid-way through a game.

After BF2 app finished unloading, tried email and web - f*ck all. tracert's - nothing but timeouts this time. Accessed router config panel - everything nominal :eek:

If it was the cable (Ethernet cable in my first few threads, or USB now), or my LAN card (-cards, let's not forget I am experiencing this with a lappie as well), then how come I could get to the modem config panel in the first place?!?

* Can't be the cables (I can access modem CFG panel + ping it sucessuflly either with LAN or USB from both computers)
* Can't be my hardware (same rationale, plus ping'd /tracert'd myself to check for any hardware loss - none)
* Can't be a virus (full scans last night with brand new virus defs courtesy of AVG on both computers)

That leaves me with the NTL modem or the NTL network.

Madong

ambro25 wrote:

Not so :mad:

Erm... not posted reply before now becauuuuse - wait for it - it's f*cked again (and yes, that's through the USB as well)

When I posted about USB working last night, don't get me wrong it wasn't great (was doing tracert's and still showing timeouts, just not as many). But at least it was working, as in: loading pages up and fetching my mail and even allowed for a two-hous sess' on BF2 (with p*ss-poor lag, 120ms+ and intermittent 'there's a problem with your connection' warning msg, which I'd never had before).

Then suddenly, BF2 'died' on me: frozen screen, then BF2 app "auto-shutdown" (as in, I didn't ask it to!) mid-way through a game.

After BF2 app finished unloading, tried email and web - f*ck all. tracert's - nothing but timeouts this time. Accessed router config panel - everything nominal :eek:

If it was the cable (Ethernet cable in my first few threads, or USB now), or my LAN card (-cards, let's not forget I am experiencing this with a lappie as well), then how come I could get to the modem config panel in the first place?!?

* Can't be the cables (I can access modem CFG panel either with LAN or USB from both computers)
* Can't be my hardware (same rationale)
* Can't be a virus (full scans last night with brand new virus defs courtesy of AVG on both computers)

That leaves me with the NTL modem or the NTL network.

have you called them ? and what was thier response?

ambro25

Not about the USB breakdown (it was past customer support opening hours, after 8 pm) - yet.

I will tonight (I want to ensure that they've not cancelled the engineer appointment for next week, after the 1h30 on the phone Monday night).

For the rest, check my posts in the thread - apparently 'theirs' (line/modem/etc.) is working 'fine' :mad:

Madong

ambro25 wrote:

Not about the USB breakdown (it was past customer support opening hours, after 8 pm) - yet.

I will tonight (I want to ensure that they've not cancelled the engineer appointment for next week, after the 1h30 on the phone Monday night).

For the rest, check my posts in the thread - apparently 'theirs' (line/modem/etc.) is working 'fine' :mad:

No bother, there can be over supply on the line works perfect and then once people load in in the evening it drops ect! check you signal level around 7:30 peak time.......

ambro25

Well, look at it this way: since Thursday last and so far this week, I've been checking modem + line in the morning before going off to work, first thing at night coming back, then throughout the evening right up to midnight or so... and it's still the same sh*t.

I do know about contention, but for that problem to reach sub-1kb/s download speed on a 1MB line (heanet iso dl test), at any given time since Thursday last (except when I first installed & used USB last night), that's gotta be taking the p*ss some, no?!? Are you saying everyone around was off to the match or the movies or something last night?

Madong

ambro25 wrote:

Well, look at it this way: since Thursday last and so far this week, I've been checking modem + line in the morning before going off to work, first thing at night coming back, then throughout the evening right up to midnight or so... and it's still the same sh*t.

I do know about contention, but for that problem to reach sub-1kb/s download speed on a 1MB line (heanet iso dl test), at any given time since Thursday last (except when I first installed & used USB last night), that's gotta be taking the p*ss some, no?!? Are you saying everyone around was off to the match or the movies or something last night?

Its not even an isue of contention but fibre to the node to cater for the demand...... it might be maxed out .......... no real way of finding this out unless they admit to it............ also simple terms if you are at the end of a run or block of connections you get the trickle............ D15 had this problem but was fixed last May............. new nodes needed or rewiring

maquiladora

So anyway......back to the topic of the thread? Anyone heard anything new on the upgrades?

DemonOfTheFall

I have the new modem, no problem at all with torrents.

I don't use port 6881 though. It's much better to use a random high number port. Eg. between 10,000 and 65,000.

Madong

we wait

Ozzy

I'm sick of waiting, let's wreck the joint