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Requesting call logs

Vulture · 2006-01-28 17:29:35

Call logs -> when chatting with a tech support/sales agent they keep a brief log of what transpires and it is saved to a database. This is so if you call up more than once they dont ask you the same questions. Did you check the phone cable, is the sync light on etc. I know with eircom you can request all the call logs…

28-01-2006 6:29pm

#1

Vulture

Registered Users Posts: 328 ✭✭

Join Date: June 2002

Posts: 288

Call logs -> when chatting with a tech support/sales agent they keep a brief log of what transpires and it is saved to a database. This is so if you call up more than once they dont ask you the same questions. Did you check the phone cable, is the sync light on etc.

I know with eircom you can request all the call logs associated with your account and they must give them to you. Can you do the same with other providers like BT, IBB, Smart, Clearwire ect.

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Comments

#2 28-01-2006 6:33pm

Yggr of Asgard

Registered Users, Registered Users 2 Posts: 5,227 ✭✭✭

Join Date: October 2005

Posts: 5093

You can do that with everyone, however you will need to pay a fee.

Here is an excellent site with info:
http://www.dataprotection.ie/ViewDoc.asp?fn=/documents/rights/2d.htm&CatID=17&m=r

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#3 28-01-2006 10:24pm

Vulture

Registered Users Posts: 328 ✭✭

Join Date: June 2002

Posts: 288

Excellent, thats very helpfull indeed. Thanks for the info.

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