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Eircom & Smart

  • 31-01-2006 2:12am
    #1
    Ziycon
    Registered Users, Registered Users 2 Posts: 1,987 ✭✭✭


    If you have smart you dont have to bother with eircom anymore! Wrong, if the line between the exchange and your house has a problem its eircom that have to look after, smart are not aloud into eircoms manholes or near their underground cables.

    Therefore if a problem occurs eircom have to fix it, and not being an eircom customer, who knows how long it will take them to fix it!!!


Comments

  • #2
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,339 ✭✭✭✭jimmycrackcorm


    Welcom eircon employee #152.

    Perhaps you would like to add a poll to ascertain how many peoplehave had problems with their phoneline after installation before scaring us all.

    Smart pay Eircom rental for the line so they are the customer and have equal priority to any customer.


  • #3
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Tell eircom to hire more engineers to keep their lines working like any good telco should . Eircoms own customers often have huge problems getting eircom to fix faults because eircom simply dont have the engineers to trace the faults properly.


  • #4
    Blub2k4
    Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    Ziycon wrote:
    smart are not aloud into eircoms manholes or near their underground cables.!


    But are they allowed in if they promise to be quiet?


  • #5
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Blub2k4 wrote:
    But are they allowed in if they promise to be quiet?

    No, they are not allowed near any eircom property unless they pay Eircom to have A COW there at all times


  • #6
    GarfieldConnoll
    Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Sponge Bob wrote:
    No, they are not allowed near any eircom property unless they pay Eircom to have A COW there at all times
    It's an old feudal law dating back to...well feudal times. In some of the larger exchanges you have to have an OX :)

    Garfield.


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  • #7
    oilfoster
    Closed Accounts Posts: 19 ✭oilfoster


    The fact that eircom own the line does not impact on fault repair times. All lines are tested prior to unbundling, so there are relativley few faults occuring.
    While there have been some teething problems due to the fact that Smart Telecom are the first company to fully unbundle lines, there are no ongoing problems and faults are cleared as quick (or slow) as if the customer was an eircom customer.


  • #8
    cgarvey
    Registered Users, Registered Users 2 Posts: 3,886 ✭✭✭cgarvey


    Hogwash.

    eircom owning the unbundled line does lead to delays for line repairs. You'll (last I heard was 2 weeks ago) get conflicting advice from eircom as to whether you can report a line fault (on a LLU line) directly to them or whether it needs to go via your provider.

    Smart aren't the first company to fully unbundle lines. BT Ireland have done so, long before Smart did (albeit with grant aid for all/most of them).

    These aren't teething problems. They're problems that anyone looking at this should/would have seen. No automated LLU process (email exchange of spreadsheets, and the like) is a problem that has nothing to do with teething. It's a problem to do with the lack of a proper LLU process. The problem is ComReg's inability to get this implemented, not a teething issue.

    .cg


  • #9
    oilfoster
    Closed Accounts Posts: 19 ✭oilfoster


    cgarvey wrote:
    Hogwash.

    eircom owning the unbundled line does lead to delays for line repairs. You'll (last I heard was 2 weeks ago) get conflicting advice from eircom as to whether you can report a line fault (on a LLU line) directly to them or whether it needs to go via your provider.

    Smart aren't the first company to fully unbundle lines. BT Ireland have done so, long before Smart did (albeit with grant aid for all/most of them).

    These aren't teething problems. They're problems that anyone looking at this should/would have seen. No automated LLU process (email exchange of spreadsheets, and the like) is a problem that has nothing to do with teething. It's a problem to do with the lack of a proper LLU process. The problem is ComReg's inability to get this implemented, not a teething issue.

    .cg
    Smart customers should report ALL faults directly to Smart, eircom will not accept a fault for an unbundles line. Smart meet weekly with eircom faults to resolve issues, and the process works just fine.
    Also, Smart Telecom ARE the first company to fully unbundle lines, BT (or ESAt as it was then) used eircom to provide voice services.


  • #10
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    oilfoster wrote:
    SmartTelecom ARE the first company to fully unbundle lines, BT (or ESAt as it was then) used eircom to provide voice services.

    No they're not. Smart are the first, who currently, offer unbundled services to residential customers to do it. BT have done to business for years, in about 2000/2001 BT were offering a 256k residential DSL product, then they scrapped this and went with bitstream. Smart are definitely not the first.


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