BT overcharging - whos succeeded in sorting this

sl05

Hi,

Ive just been overcharged(!?) by BT on my first bill. I did the "40 euros per month for line rental and broadband" thingy in November, and this is what i got

-
Line Rental 71.40
Broadband Two-Monthly Sub 100.39
Broadband SelfInstall Charge 41.32
Total Discounts received -28.93

and my other call charges which seemed fine.

(71.40+100.39+41.32-29.83) €184.18 seems a LONG way from 80 euros.
Has anyone got a proper number other than 1904 to ring their customer services (ringing at work from eircom landline)

Does this seem odd to anyone. Has anyone been in this situation and successfully resolved it

Thanks
Shane

kaizersoze

The BB and the line rental charges in the first bill are often around the €180 mark. Thats because you are being charged from your connection date to the bill date PLUS 2 months BB in advance. The connection charge is €50 (incl. VAT).

Kazujo

My first bill was a bit made too. Took 2 weird ones then it settled down. As mentioned already they charge 2 months in advance for the BB and it takes a while for the line rental to get sorted out as Eircom take their time releasing teh line. Make sure to ring eircom and check if there is any surplus in your account I got €40 back for line rental as they charge you in advance too.

sl05

After a lengthy call and a person at the other end of the phone seemingly redoing the whole bill in her head, they have overcharged me by €51, and will credit it into my next bill.

1) Sharp Practice? - If I hadnt rang them up, would I have got it back

2) Will I get it back, or will this go on for months and months?

paulm17781

sl05 wrote:

2) Will I get it back, or will this go on for months and months?

I had a saga with getting money back when I cancelled my BB.

jor el

sl05 wrote:

1) Sharp Practice? - If I hadnt rang them up, would I have got it back

Probably not

sl05 wrote:

2) Will I get it back, or will this go on for months and months?

My first online bill for BB+linerental and calls was wrong too. They hadn't applied the discount for line-rental with BB at all, or the online billing discount either. I got both discounts added to the next bill though so all was well.

dub45

Do they given any warning that the first bill will include two months advance payment for the bb?

kaizersoze

dub45 wrote:

Do they given any warning that the first bill will include two months advance payment for the bb?

Yeah. Here:
http://home.btireland.ie/echannel/res.portal?_nfpb=true&_pageLabel=res_products&residentialProducts_actionOverride=%2Fpageflows%2FresidentialContent%2Fproducts%2FbbFAQ#16
and here:
http://btireland.custhelp.com/cgi-bin/btireland.cfg/php/enduser/std_adp.php?p_faqid=186&p_created=1084816776&p_sid=CQ8r8B_h&p_lva=311&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTYmcF9wcm9kcz0yMjQsMjMwLDI1NSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9YWR2YW5jZQ**&p_li=&p_topview=1
Sales told me on the phone when signing up aswell.
@sl05
Well done for picking it up. Going over your figures again it looks like they forgot to deduct the discount for the first 4 months.

sl05

YEs she did say that they forgot to apply discounts, so we'll see now when the next bill arrives that they are applied. Should have got the name of the person I was talking to though, oh well. Time will tell