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BT..still no speed increase

  • 09-02-2006 8:19pm
    #1
    mukki
    Closed Accounts Posts: 2,669 ✭✭✭


    i rang them 2 weeks ago and they said my line and exchange is fine, and that i would have it in 5 working days :mad:


    i even ordered the 3mb line as i am moving out in 3 months and i am hoping to stock up on em! linux iso's before i go to a non BB house


Comments

  • #2
    SeanW
    Registered Users, Registered Users 2 Posts: 8,862 ✭✭✭SeanW


    Same here. No increase. E-Mailed their customer service ppl with a pic not dissimilar to yours, said it would be early next week (last week) or to call them. Which I'll be doing today. Apparently the problem is with the exchanges.


  • #3
    i57dwun4yb1pt8
    Closed Accounts Posts: 2,655 ✭✭✭i57dwun4yb1pt8


    yep same here , I am going keep trying to get thru to them , and insist on a fee drop if they will not give me the speed i should be getting for 40 a month ( which is in fact nearly 60 a month when you factor in the overcharging and incorrect billing ) god I love irish ways of doing business.


  • #4
    i57dwun4yb1pt8
    Closed Accounts Posts: 2,655 ✭✭✭i57dwun4yb1pt8


    ok , I finally got through on the phone , to broadband bt tech support
    the guy told me that mine was part of a bunch of missed upgrades , and eircon will have to go out to the exchange and do it .

    he also said a lot of people were in the same situation , and it will take eircon up to 5 days to go out and do it .

    so keep calling 1890 923 111
    and hang on , make sure you ask for a customer reference number as well.

    you can follow up on progress to

    residentialsupport@bt.ie


    fingers crossed it works out !


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