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Problems accessing website

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  • 10-02-2006 4:03pm
    #1
    The Mighty Dubs
    Registered Users Posts: 224 ✭✭


    Hi,

    I have recently launched a site and all is working ok. Except for one thing. We have an office in England and they are unable to view it...Any ideas why this may be happening....:eek:


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    #2
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    Plenty of ideas.

    First things first, what is the error they're getting.

    A shot in the dark, but if you only recently (i.e. today) mapped the hostname (e.g. www.somecompany.com) to point at the site on a different server, then the DNS servers haven't updated their cache yet.

    What type of site is it - Internet, Intranet?


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    #3
    The Mighty Dubs
    Registered Users Posts: 224 ✭✭The Mighty Dubs


    It was hosted a couple of days ago. Its an Internet site


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    #4
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    And the error that they're getting?

    Can they ping the website?


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    #5
    misterq
    Closed Accounts Posts: 382 ✭✭misterq


    my bet is their internal lan has a domain entry that points those users to the lan server rather the internet website.


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    #6
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    Or someone configured the DNS server in the English office as the Primary Server for that Zone, and it doesn't have a (correct) entry for www.


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