Blueface HELL

dubadubdub

dubadubdub wrote:

Cheers, I'll try that. What should I hear?

Oh. an echo:D

Tried it, seemed OK.

Jaden

I'm on the Blueface business package, suning it as a replacement for our PRI. IAX trunk from my Asterisk server to Blueface. Call quality is really suffering. Called them and got voicemail (at 11.30am?). Appears to be a widespread issue at the moment.

probe

Blaster99 wrote:

I'm not using NTL and I'm getting intermittent problems too and it's very likely to do with Blueface as I'm not getting packet loss worth considering, my jitter is below 10ms, and whenever I use Smart076 it's perfect. Most calls are ok, but some have been crap with lots of breakups. Would the problems be primarily with local/national calls by any chance?

One wonders if the better performance of Smart076 has something to do with their INEX peering arrangements?

https://www.inex.ie/technical/peeringmatrix

Most of the VoIP complaints seem to come from people using Blueface VoIP and/or NTL as ISP - neither of whom seem to have good peering connectivity at INEX. Morgan Stanley seem to be still running NTL's Irish operations as if they were a British company.

It is a pity that INEX doesn't work as one big switching entity connecting each participant to every other.

probe

WillieFlynn

probe wrote:

Most of the VoIP complaints seem to come from people using Blueface VoIP and/or NTL as ISP - neither of whom seem to have good peering connectivity at INEX.

Blueface have just joined INEX in the last few weeks, so their peering arrangements should increase quickly. However that is dependent on the ISPs agreening to peer with them........ So may be it might be worth writing to your ISP requesting that the peer with Blueface.

The fact that traffic goes outside of ireland isn't necesserally a problem, all my VoIP traffic (using netsource) goes via London, my brother is using blueface from Finland with no problems and while not as good it is still usable from Houston, Texas.

msmx5

The diabolical call quality I referred to seems to have improved as of yesterday (Tuesday 21st). I'm not 100% positive but I believe this is more down to my NTL connection improving rather than anything directly related to Blueface. (BTW, blaster99, all calls were local or national, I didn't try any mobile or international calls. The uplink quality was much worse than the downlink & I before you ask there was no other network activity)

I did also try out a freespeech.ie a/c on Monday and it also suffered similar, but not quite as bad degradation as Blueface which would point the finger of blame more towards NTL. I guess their normally excellent network is undergoing a bit of upheaval as they upgrade to higher speeds (my line has not yet been upgraded).

....

Jaden, I am also waiting on a response to a support mail sent to Blueface. Their speedy and efficient response record is taking a bit of a hit at the moment. They definitely have a lot of customer goodwill (me included) partially due to their excellent, honest and helpful support responses, I would hate to see that change!

probe

WillieFlynn wrote:

Blueface have just joined INEX in the last few weeks, so their peering arrangements should increase quickly. However that is dependent on the ISPs agreening to peer with them........ So may be it might be worth writing to your ISP requesting that the peer with Blueface.

The fact that traffic goes outside of ireland isn't necesserally a problem, all my VoIP traffic (using netsource) goes via London, my brother is using blueface from Finland with no problems and while not as good it is still usable from Houston, Texas.

I use Smart076 (and other) VoIP providers on several continental broadband providers' networks (who have no peering with INEX) and the sound quality remains excellent. It is the old story of a chain is as strong as its weakest link and if each link is good you will get excellent VoIP sound quality. It seems to me that if you are looking around for a workable VoIP provider+ISP combination, the fact that they have some peering arrangement is a helpful starting point.

probe

irlkersten

Probably not much help to you, but I'm using Magnet's Entertainment Intro 4mb connection for broadband and using blueface. Not a single problem so far. Am very happy that I'm not longer with eircom. Best decision I've ever made, although it took me a full 6 months to pluck up the currage. My dad uses blueface with an syslink router/ATA and sometimes has problems, but he's using some dodgy wireless 0.5mb broadband with a contention of 32:1.
I have an Allnet SIP phone from marxcomputers.ie and havent had any dodgy phone calls yet. Mind you, that phone has a built in switch with QoS, so it prioritises voice traffic over other traffic. That might be the reason. All in all, magnet, blueface and that phone together seem to work miricals for me.

greetz
tim

TempestSabre

My Blueface was poor on the NTL 1MB but has improved since I upped it to 2MB. I think the problem I have is inconsistent latency on my NTL. MY NTL has always been patchy. One second its fine, the next next it spikes badly. My experience of Blueface is mixed. Granted its very cheap but the line quality varies from ok to unsusable and often I have problems where the phone seems to be engaged and calls go to voicebox even when we are not using it. I didn't get rid my eircom line yet, so I'm 50/50 which I'll keep.

redhander

hi all

anybody had experience with no audio on Blueface? (netgear TA612V) the phone im calling rings ok and i can dial into the blueface ata number from outside and it also rings but zero audio..i cant even get echo if i call their echo server (301?)

Im using a standard ‘analogue’ telephone handset plugged into the ata – should this matter? (not a dect handset)

Codec in use is g.711 u-law @30ms – is this correct?

Internet access works no problem plugging into ta612v lan port

all help gratefully accepted

msmx5

Is your ATA behind any other network devices? It sounds like some ports may not be open. What ISP do you use?