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Worst company voicemail system?

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  • 23-02-2006 11:39am
    #1
    Aviator55
    Registered Users Posts: 37 ✭


    After hanging on for over ten minutes on occasion, I nominate Eircom as the worst voicemail system in Ireland.
    Anyone have any other nominations, or know of cheats to get around the system?


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    #2
    govinda
    Closed Accounts Posts: 213 ✭✭govinda


    I would have to agree with your nomination, that Eircom one is definitely the worst....was stunned to hear that they won a Customer Care award for implementing it.....

    I think you can say "Agent" at any point to get connected to a human. Its been a while since I've been an Eircom customer though! ;-)


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    #3
    samo
    Registered Users Posts: 2,151 ✭✭✭samo


    govinda wrote:
    I would have to agree with your nomination, that Eircom one is definitely the worst....was stunned to hear that they won a Customer Care award for implementing it.....

    I think you can say "Agent" at any point to get connected to a human. Its been a while since I've been an Eircom customer though! ;-)

    I once swore at the eircom customer service guy answering machine, and got a reply back ' sorry, I did not understand you, I'll try to connect you to someone who does'

    Amazingly, I then got out through to a CS rep (although they werent any help either!!!) :D


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    #4
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    eircom = just keep saying words it doesnt understand..it soon gives up


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    #5
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    govinda wrote:
    I would have to agree with your nomination, that Eircom one is definitely the worst....was stunned to hear that they won a Customer Care award for implementing it.....

    I think you can say "Agent" at any point to get connected to a human. Its been a while since I've been an Eircom customer though! ;-)
    Agent still works.

    I said bollox to it and it thought i was reporting a fault.


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    #6
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Vodafone. Because you never get off it.

    Or Apple, as you get to the Indian girl called "Fanny" who's less helpful then the automated system :)


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    #7
    byte
    Moderators, Regional North West Moderators Posts: 19,119 Mod ✭✭✭✭byte
    byte


    I hate the Eircom one also, I prefer the press 1 for X service, etc.

    Sky's can be rather tedious too, when ya have to ring it regurlarly! :)


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    #8
    Kintarō Hattori
    Registered Users Posts: 14,987 ✭✭✭✭Kintarō Hattori


    Electroplus in Dublin. If you actually follow the steps it reccomends it cuts you off
    > everytime. So you have to select an option that's not relevant to you and then ask the person to transfer you to the right department!


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    #9
    Pythia
    Registered Users Posts: 7,469 ✭✭✭Pythia


    Aviator55 wrote:
    After hanging on for over ten minutes on occasion, I nominate Eircom as the worst voicemail system in Ireland.
    Anyone have any other nominations, or know of cheats to get around the system?

    Ticketmaster.

    I wanted to get tickets in a specific area of a block and it kept giving me the ones nearest to the front in that block.
    I don't mind being a few rows back as long as I'm in the middle. Whatever I did, it just didn't give up.
    It has the voice recognition thing too.

    I rang customer services, who claim you can't book tickets with them, just ask questions, but they took my details and booked the tickets for me.


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    #10
    The OP
    Closed Accounts Posts: 296 ✭✭The OP


    Eircom - they have that HORRIBLE voice recognition system that just pisses me off to no end....


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    #11
    ixus
    Registered Users Posts: 2,436 ✭✭✭ixus


    Check this out, saw it on CNBC Europe last night

    http://www.gethuman.com/

    Trying to get customer services back to people - people!

    Should set up an Irish one...


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    #12
    smeggle
    Closed Accounts Posts: 519 ✭✭✭smeggle


    Dell - Call to them>routed to India>routed to Germany>routed to England>routed to Ireland So I go through three countries to get back to an Irish rep..

    And then they got the order wrong and installed their host of junk spam to the new laptop - that I 'Specifically' requested that they not do....

    Microsoft? forget it!

    And Eircom? Do they actually have any custmers left? I can't see how considering there abysmal services and pricing and some set of clowns are trying to buy it!

    *shakes head in wonderment* :D


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