NTL cable modem instalation

soularnights

Need help,

I had to reinstal windows XP and now i cannot connect to the internet (on my PC) as it will not recognise my NTL cable modem. Anyone with knowledge on this??? I did not receive any cd/drivers.

sportacus !

Have you got an Ethernet port on your PC ?

Asok

how were you connecting, by usb or ethernet?

kirving

Yeah, my dads laptop wont work with ntl, he also got no cd's etc, does he need a router of some sorts? or have to tell ntl about the secone(or new) computer ?

edit: ethernet

soularnights

USB and i've reinstalled those drivers

sportacus !

soularnights wrote:

USB and i've reinstalled those drivers

It should be ok then, maybe reinstall them again.

soularnights

its showing up as an unknown device, and doesn't recognise after the usually instalation procedure

sportacus !

soularnights wrote:

its showing up as an unknown device, and doesn't recognise after the usually instalation procedure

Is there an uninstall application? If so try that, then reinstall.

TempestSabre

What order did you install them? Drivers then hardware. Or Hardware then drivers. Sometimes it makes a difference.

dlofnep

Uninstall it again, don't connect the usb lead until after you've installed the drivers, just incase wiwdows installs generic usb drivers for it.

soularnights

for the USB card, the card was instaled first then driver, i know the card is okay as another device attached works fine. With the cable modem it is recognised but only as an unknown device and i don't know where to get drivers for it. I've tried NTL's website and sent an email but probably won't get any reply till next week.

paulm17781

Can you use ethernet? It will solve your problems.

sportacus !

paulm17781 wrote:

Can you use ethernet? It will solve your problems.

You have a point there, an Ethernet card is very cheap.

CyberGhost

sometimes I have to power-cycle modem after a network configuration change, try turning modem on and off.

soularnights

i'm gonna head back home and try some of your ideas, thanks for the help

TempestSabre

What model modem is it? Mine came with a USB driver on a CD. Mines a 200 I think. If someone else has the driver they could email it to you.

thund3rbird_

hit submit twice cos i got impatient

thund3rbird_

soularnights wrote:

i'm gonna head back home and try some of your ideas, thanks for the help

....if you are still having problems maybe try phoning ntl tech support :rolleyes:

they will prob get you to

1. disconnect the usb
2. power off the modem
3. uninstall the drivers
4. restart the pc
5. install the drivers
6. power back up the modem
7. connect the usb cable AFTER the SYNC & READY stop flashing
8. check if you are online

then again, you could just try this yourself seeing as I've gone to the bother of typing it

if you are still having probs then def call them

1800924424

Boomer23

yeah, always a good idea to call tech support if you are unsure, ive called them a few times and have always been helpful