BT Cut off after cap pass

sticker

I was cut off from BT for cap usage in Feb... Far enough really...

BUT, My first call to tech support had me talking to a woman who had me jumping through hoops for an hour tring to isolate the problem - followed by the line going dead!!! After another call, a decent enough guy had the answer in 20 seconds > I'd exceeded my cap and was disconnected for the remainder of the month!!

I think this is fair enough really, I was WAYYYY over the alloted 30gig, and they're well within their rights! I was told I wouldn't be billed for the overusage at this point, but if I abused it, There would be a real chance I'd be charged...

This is the real difference between the likes of Eircom and even UTV in this area - BT aren't antomatically grabbin' every penny.

I'm having trouble getting onto the bandwith monitor with BT thought (just to keep an eye on my useage...) I'll call em this morning...

Anyone else been cut off recently...?

ondafly

how have you managed to go over the cap of 30 gig in 3 days. what speed line do you have ?

sticker

ondafly wrote:

how have you managed to go over the cap of 30 gig in 3 days. what speed line do you have ?

Apologies for miscommunication! > Cap exceeded LAST MONTH!

zuma

Honestly.....this must have happened in Feb. as there is no way anyon could smash the 30GB CAP in two days!

sticker

zuma wrote:

Honestly.....this must have happened in Feb. as there is no way anyon could smash the 30GB CAP in two days!

See above... CAP exceed in Feb - Sorry for unintentional misdirection!

Origional post edited

kaizersoze

This must be a new departure for them. How much did you go over?
I went over by 3-4 gig in Feb and wasn't cut off. You must have hammered it.

jor el

I went over and got cut off on Feb 28th. In fairness it was a busy month and I went over by some 50-60G so I can't really blame them. Tech support guy told me why straight away when I gave him my number. He said I wouldn't be charged this time but future cap breakage would result in a charge. I don't know how true this is but at €30 per Gig I won't be going over the cap by that much next month.

I might try to go over the cap just at the end of the month to see if I get cut off or charged. Testing the water as it were.

red dave

sticker wrote:

I'm having trouble getting onto the bandwith monitor with BT thought (just to keep an eye on my useage

I haven't been able to check my usage online either so I rang them yesterday and some guy told me I used 7 gigs last month he said to ring the tech support to sort out the checking online because I thought I might have been using the wrong password and only the tech support people can help you tih those details.

I can well imagine going over the monthly limit as last month was a really quite month on the net for me with little or no downloading, couple of skype conversations and few hours surfing

red

sticker

red dave wrote:

I haven't been able to check my usage online either so I rang them yesterday and some guy told me I used 7 gigs last month he said to ring the tech support to sort out the checking online because I thought I might have been using the wrong password and only the tech support people can help you tih those details.

I can well imagine going over the monthly limit as last month was a really quite month on the net for me with little or no downloading, couple of skype conversations and few hours surfing

red

After ringing them this morning I found you have to add a "01" after your username...

Here's the link:
http://broadband.iol.ie/usage/

I really hope the don't enforce the first serious cap over-usage! I can't remember exactly how much I was over but it was about 50gig in total too...

I'll be keeping track of my usage from here on in...

To reiterate, I think it's pretty decent of BT to give a first warning, when I was with UTV they stung me for cap infringement from day 1.

zuma

50GB i.e. What you used in total or how much extra ON TOP of the CAP you used???

Sponge Bob

he didnt really pass the CAP , he swallowed it whole in one ignorant gulp and kept eating till they stopped him from bursting more like

I'd hate to think of what UTV would do to him if he did that !

Wolverine_1999

I have on average around 150 - 200 GB download and 30 - 40 GB upload per month and don't ever get notified about it... I have to say that I am paying enough for the service as it is anyway, Digiweb.

DingChavez

How about Eircom? Did anyone get cut off with them? I just got a Usenet account so.... >_>

IT Loser

ondafly wrote:

how have you managed to go over the cap of 30 gig in 3 days. what speed line do you have ?

Yeah,.....that is hella porn.

Kidding......

I spoke to a chap today cos I just couldn't get online with my new wireless router.
The chaps advice was as useful as tits on a boar.

Fighting Irish

zuma wrote:

Honestly.....this must have happened in Feb. as there is no way anyon could smash the 30GB CAP in two days!

newsgroups with a 3mb could do it

sticker

zuma wrote:

50GB i.e. What you used in total or how much extra ON TOP of the CAP you used???

50gig in total :
Web design & general browsing....

zuma

sticker wrote:

50gig in total :
Web design & general browsing....

Was your original CAP 30GB?....if so then 20GB is not exactly a hugeamount of extra data, esp since you are already paying a premium for the connection in the first place!

RuggieBear

i downloaded 65 gb on bt in feb.

bloody usage meter wasn't working so i rang up tech support on feb 14 and once they got it working it said i had 40 gb dl'ed. d'oh!

whosedaddy?

Hmm.. I moved house (and BT BB service) last year..
My usage meter shows 0 use and last login date when I disconnected the old service... what you think - should i ring tech support and have it fixed. Or do I enjoy sort of uncapped service at the moment as they are monitoring thw rong line.. probably not... don't want to face a costly surprise at the end of the month.

RuggieBear

whosedaddy? wrote:

Hmm.. I moved house (and BT BB service) last year..
My usage meter shows 0 use and last login date when I disconnected the old service... what you think - should i ring tech support and have it fixed. Or do I enjoy sort of uncapped service at the moment as they are monitoring thw rong line.. probably not... don't want to face a costly surprise at the end of the month.

well, my opinion (and it don't count for much) is that if you aren't able to tell how much you've doenloaded since bt's usage meter is borked, then you can argue clemency if they do ever try to charge you/cut you off

vibe666

useage meter was n't working for most of last month due to the upgrade (apparently, according to bt) but once they got it working again they decided to cut of people for going over thier cap.

I got cut off at midnight on the 27th so was without BB for the 28th.

just checked now though, and the nmeter is already reading 17gb at 12:30pm on the 4th.

moving house on friday and will be taking BB with me (hopefully, but not sure how long it takes to set up again)`but as soon as the business packages are available where I'm moving to, I'll be switching over. the home packages are just daylight robbery.

zuma

just checked now though, and the nmeter is already reading 17gb at 12:30pm on the 4th

Pron?...hahaha!!!

zuma

>Double Post!<

leche solara

This is something that will cheer UTV customers. UTV seem to have been the only provider that rigorously enforced cap policy. If you were over the limit you were charged - no question. They do and always have had the option to be charged or cut off. The fact that Eircom and BT ignored caps was always a cause of envy to UTV customers. It shouldnt surprise anyone that both BT and Eircom are now flexing their muscles and taking cash that they had been ignoring. Its just business and its a wonder they havent been doing it earlier.

To get a away with charging for overuse they all need an accurate and transparent usage meter - I'm not sure any of them have this though.

Willymuncher

My download was near 55gb last month and I was not cut off, I hope I'm not charged for it. I'll make sure to stick below 30gb this month.

vibe666

zuma wrote:

Pron?...hahaha!!!

might i suggest maybe hanging around with primary school children and typing 5318008 on a calculator and holding it upside down? :rolleyes:

Robbo

Are they counting total transfer or just download?

sticker

vibe666 wrote:

useage meter was n't working for most of last month due to the upgrade (apparently, according to bt) but once they got it working again they decided to cut of people for going over thier cap.

I got cut off at midnight on the 27th so was without BB for the 28th.

just checked now though, and the nmeter is already reading 17gb at 12:30pm on the 4th.

moving house on friday and will be taking BB with me (hopefully, but not sure how long it takes to set up again)`but as soon as the business packages are available where I'm moving to, I'll be switching over. the home packages are just daylight robbery.

Exactly the same for me... cut off the 27th... Off the 28th > back up 1st...

sticker

leche solara wrote:

This is something that will cheer UTV customers. UTV seem to have been the only provider that rigorously enforced cap policy. If you were over the limit you were charged - no question. They do and always have had the option to be charged or cut off. The fact that Eircom and BT ignored caps was always a cause of envy to UTV customers. It shouldnt surprise anyone that both BT and Eircom are now flexing their muscles and taking cash that they had been ignoring. Its just business and its a wonder they havent been doing it earlier.

To get a away with charging for overuse they all need an accurate and transparent usage meter - I'm not sure any of them have this though.

Totally agree... I personally won't be taking the piss with the cap going forward and I salute BT for giving a bit of breathing space. I was with UTV for a year and they stung me LARGE TIME with any cap over-usage... Thievin' sods...

Good on ya BT...

As a matter of interest, I was called by Eircom Sales (happens every month or so) talkin' muck about "...I see you've left us, we some interesting new packages coming up..." After talking for two minutes quoting BT's current price for 3med BB and the free talk package / line rental all in, the guy just gave up and hung up!!

It's funny how they have the balls to ring around with such OVERPRICED packages... I'll NEVER return to Eircom.

red dave

vibe666 wrote:

moving house on friday and will be taking BB with me (hopefully, but not sure how long it takes to set up again)

a friend of mine moved last week and bt told him it would take around 2 weeks to move line. if youre moving to a relatively close area from your last home you can hold onto the same phone number and that's what he's doing, whether that adds any extra time on i doubt it

kaizersoze

Robbo wrote:

Are they counting total transfer or just download?

They're counting both upload and download. The BT upload cap is the same as the download cap of whatever package you're on. So on the 3mb package the download is 30gb and the upload is 30gb.
From the BT FAQ:

[FONT=Arial, Helvetica]You will be entitled to use 30GB in either direction without penalty. i.e. you can upload 30GB and download 30GB in the same month without penalty. However if you upload 4GB and download 31GB then your account will be suspended.[/FONT]