Meteor repairs

Tazz T

My K750 joystick has been acting up for a few months. I was getting really fed up with it, so I took it in to the store I bought it to get it repaired under warranty.

Today I got a call to say that there was 'physical' damage and it would cost 50 euro to get fixed. It's obviously the joystick issue that many k750 users have experienced (I don't even play games on it). Has anyone else experienced problems getting repairs under warranty from Meteor. If so, how did you resolve it?

In the meantime, I'm going in to create havoc at the store tomorrow.

Random

"I'm going in to create havoc at the store tomorrow."
Don't do this. Staff will be unwilling to help you if you become abusive.


As for the joystick - it's not an uncommon issue with Sony Ericsson (or other!) joysticks.

Tazz T

ciaranfo wrote:

"I'm going in to create havoc at the store tomorrow."
Don't do this. Staff will be unwilling to help you if you become abusive.


As for the joystick - it's not an uncommon issue with Sony Ericsson (or other!) joysticks.

By that I meant I'm going to be very assertive:)

As for the joystick, if it's not uncommon then it should come under the warranty.

Sam Vimes

just be nice. having worked in a shop like that i can tell you that we don't care about your Entitlements and rights.

the decision that it was physical damage isn't made by meteor, much less the person in the store. its made by a third party repair company. if you want to go on about what you're entitled to say it to the manager, or better yet the repair company. if you shout at the person in the shop, they'll dislike you and tell the manager that some pr!ck is shouting. he'll then talk to his manager about it who'll talk to the repair company. by the time it gets to the person you should have talked to in the first place the chances of getting your phone repaired aren't very good

Random

Vimes, although crudely phrased, explains it well

Pythia

Tazz T wrote:

My K750 joystick has been acting up for a few months. I was getting really fed up with it, so I took it in to the store I bought it to get it repaired under warranty.

Today I got a call to say that there was 'physical' damage and it would cost 50 euro to get fixed. It's obviously the joystick issue that many k750 users have experienced (I don't even play games on it). Has anyone else experienced problems getting repairs under warranty from Meteor. If so, how did you resolve it?

In the meantime, I'm going in to create havoc at the store tomorrow.

Get a second opinion, that's what I'd do.

drdre

ok i had the same problem and it was fixed in less than 3 hrs, i went to mobile phone repair centre and they replaced the joystick and also flashed latest software on to the fone. no questions were asked just name and phone number.
there number is 012950907 and there based in sandyford.thats your best option as meteor have to send it away and it can take 1-2 weeks and this only takes 3 hrs and costs nothing

Random

They're a Sony Ericsson repair centre drdre?

ciaranfo

ciaranfo wrote:

They're a Sony Ericsson repair centre drdre?

MPRC do most phones, not just SE.

Random

Do they have a website or what not ?

Yep, http://www.mprc.ie

drdre

yeah they do all phones, i go to them everytime i need to get anything done as vodafone and other shops send repairs to these guys and can take 10-14 days whereas if you go in yourself it takes MAX 3 hrs.
and of course its for free if its under warranty

drdre

drdre wrote:

yeah they do all phones, i go to them everytime i need to get anything done as vodafone and other shops send repairs to these guys and can take 10-14 days whereas if you go in yourself it takes MAX 3 hrs.
and of course its for free if its under warranty

Exactly drdre, if you send a phone into a shop they'll just send it to MPRC anyway.

irishboy21

I think MPRC do every phone except Nokia, as Nokia have their own service centers, I think.

irishboy21

irishboy21 wrote:

I think MPRC do every phone except Nokia, as Nokia have their own service centers, I think.

Yes and no. Yes, Nokia have their own centres, but no, MPRC will do them too if you wish.

God I'm starting to sound like I'm advertising the place! :eek:

drdre

no irishboy, they do all phones. they are a authorised serive centre and have been awarded as most band service centre.

irishboy21

Karsini wrote:

Yes and no. Yes, Nokia have their own centres, but no, MPRC will do them too if you wish.

God I'm starting to sound like I'm advertising the place! :eek:

Ah right, ........

Tazz T

Interesting! I will see what happens tonight and if they insist on charging me I'll take it there for a 2nd op.

Commander Vimes wrote:

just be nice. having worked in a shop like that i can tell you that we don't care about your Entitlements and rights.
d

That can't be good for business.

the-ging

drdre wrote:

also flashed latest software on to the fone.

So can this be done to get rid of some of the networks stupid locks on the phone?

Tazz T

UPDATE

Sigma say that the SE warranty doesn't cover dust under the fascia (which results in the joystick problem).

Anybody experienced this before.

chrislad

Sigma don't say that. Sony Ericsson say that to Sigma.

*shrugs*

I'll recommend ringing Sigma directly on 1850660000. That or ring Sony Ericsson themselves. Meteor shop staff have to go by what Sigma tell them

drdre

i had the same problem as you, i know there was dust in mine,the best option is mprc,donot mind meteor and donot tell mprc that you went to meteor shop etc.just walk in and they will do it for you no questions asked.

Tazz T

Just an update on this. SE have confirmed that the joystick/dust issue isn't covered by the warranty.

'Thank you for contacting the Sony Ericsson Call Centre.

In relation to your enquiry we must inform you that under the conditions of your Sony Ericsson Limited Warranty we will repair any manufacturing faults with its time period.

In relation to your enquiry regarding the outcome of the service of your K750i, our technicians have examined your unit and concluded that it has suffered damage due to dust. Sony Ericsson upholds the decision taken by our Service Centre, and as this is not a manufacturing fault it is not covered under your Sony Ericsson Limited Warranty.

For more information please see condition 3 of the Sony Ericsson Limited Warranty which can be found in the back of your user manual or on our website www.SonyEricsson.com.'

Bit lousy IMO considering it's a design fault.