Official new NTL BB Speeds

Drapper

Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps

lee_baby_simms

Drapper wrote:

Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps

I'm sure you must be very proud:p

Drapper

lee_baby_simms wrote:

I'm sure you must be very proud:p

Well thats the modem settings but I'm hovering around the 6meg

tbh I'm not a download freak but it does help for teleworking with AutoCAD ect ect

DemonOfTheFall

LookingFor wrote:

You have to ask to be upgraded? :rolleyes:

Why not read the thread?

lee_baby_simms

Drapper wrote:

Well thats the modem settings but I'm hovering around the 6meg

tbh I'm not a download freak but it does help for teleworking with AutoCAD ect ect

I'd like the convenience of a faster speed although i could live without it but this whole upgrade process looks like it was organised by a room of children.

Drapper

lee_baby_simms wrote:

I'd like the convenience of a faster speed although i could live without it but this whole upgrade process looks like it was organised by a room of children.

true but those children have a job to do and they must roll it out at an aceeptable rate so as the whole thing does not go belly up like parts of the UK!

and those children have heated up the market ............ so I like children

lee_baby_simms

Drapper wrote:

true but those children have a job to do and they must roll it out at an aceeptable rate so as the whole thing does not go belly up like parts of the UK!

and those children have heated up the market ............ so I like children

The kids are alright;)

maxheadroom

LookingFor wrote:

You have to ask to be upgraded? :rolleyes:

Just off the phone with support - 'It doesn't go through automatically, I can put your details through and it'll be done within the next 2 working days'

mwrf

get on to tech support, not sales and ask them to upgrade you

maxheadroom

stebishop wrote:

get on to tech support, not sales and ask them to upgrade you

Is this a reply to me? I was on to tech support, and it'll take up to 2 days for the request to go through.

daramullally

Has anyone on the 1Mb service been moved up yet?

lensman

maxheadroom wrote:

Just off the phone with support - 'It doesn't go through automatically, I can put your details through and it'll be done within the next 2 working days'

this is a crazy situation, are we talking about the free
upgrade here ie: 1 to 2, 2 to 3 & 3 to 6mb ? or are some of you asking to be moved to a higher subscription package also ? there seem to be two streams of posts within this thread.
I am on the 2mb package costing E29.99 a month so do I have to call NTL and request the FREE upgrade to 3mb ? there are lots of contradictory posts here which is very confusing

paulm17781

lensman wrote:

this is a crazy situation, are we talking about the free
upgrade here ie: 1 to 2, 2 to 3 & 3 to 6mb ? or are some of you asking to be moved to a higher subscription package also ? there seem to be two streams of posts within this thread.
I am on the 2mb package costing E29.99 a month so do I have to call NTL and request the FREE upgrade to 3mb ? there are lots of contradictory posts here which is very confusing

Call them yourself and ask. Best way to find out.

maxheadroom

lensman wrote:

this is a crazy situation, are we talking about the free
upgrade here ie: 1 to 2, 2 to 3 & 3 to 6mb ? or are some of you asking to be moved to a higher subscription package also ? there seem to be two streams of posts within this thread.
I am on the 2mb package costing E29.99 a month so do I have to call NTL and request the FREE upgrade to 3mb ? there are lots of contradictory posts here which is very confusing

I was talking about the free upgrade from 3 to 6.

lensman

paulm17781 wrote:

Call them yourself and ask. Best way to find out.

ok just called NTL BB tech support, gave my details, asked for clarifaction on this free speed upgrade,
I was told my details have been forwarded to the dept dealing with the upgrades
and to give it 24/48hrs.
So us mugs on the 2mb package are going from 2 to 3mb while all the others
are having their speed doubled :mad:

another speed test site
http://www.adslguide.org.uk/tools/speedtest.asp

bk

Just to point out that taking time to upgrade isn't unique to NTL.

BT and AOL in the uk are going to take months to upgrade all their customer to "upto" 8m packages:
http://www.theregister.co.uk/2006/04/05/bt_broadband/

PixelTrawler

lensman wrote:

are we talking about the free
upgrade here ie: 1 to 2, 2 to 3 & 3 to 6mb ?

yeah, im already on 3 meg and was asking about the move to 6
also it was the tech dept i was on to - they gave me the 48 hours, correct dept line

LFCFan

what number do you ring to talk to someone about the upgrade? I rang, got sales, they put me through to Customer Care who then tried to put me back to sales and eventually she just fobbed me off with a 'sure it'll happen when it happens' tale.

raz6

raz6 wrote:

Tech support and sales go off about 8.00. For anyone who isn't aware, there is a direct line to broadband support, its 1800 924 424. Saves a lot of time.

ok!?

PixelTrawler

LFCFan wrote:

what number do you ring to talk to someone about the upgrade? I rang, got sales, they put me through to Customer Care who then tried to put me back to sales and eventually she just fobbed me off with a 'sure it'll happen when it happens' tale.

1800 924 424 got me through direct to tech support yest evening

Drapper

Upgraded in D15

tabatha

Drapper wrote:

Upgraded in D15

look at your quality of service though. its only 56%

JPA

tabatha wrote:

look at your quality of service though. its only 56%

He's getting what he's paying for so no complaining.

Drapper

JPA wrote:

He's getting what he's paying for so no complaining.

got 8mb last night at about 11 until after lunch to-day ! only dropped back to 6mb at the peak time !

PixelTrawler

drapper did you ring up to be upgraded or was it just done for you, if so when did you ring / how long did it take?

lee_baby_simms

I rang them earlier, they said it would take a couple of days.

DemonOfTheFall

tabatha wrote:

look at your quality of service though. its only 56%

The quality of service measure on that applet seems to mean absolutely nothing.

I get 0 packet loss on my connection and that applet gives me totally random QOS figures, same with any eircom or esat line i've seen. None of them drop packets but that applet seems to think so.

okcomputer

i called at 7pm on monday night and I havent been upgraded yet , looks like 48 hours is a con

Drapper

Joebloggs4817 wrote:

drapper did you ring up to be upgraded or was it just done for you, if so when did you ring / how long did it take?

I have a contact in NTL.........

PixelTrawler

handy....
i forgot, you heard about this first!