IBB speed increases?

carbsy

God help the rest of ye then! Glad I jumped ship.

Steffano2002

marclar wrote:

Speed upgrades confirmed to be happening within the next two months.

See you in 3 months lads!

cormac_byrne

Blaster99 wrote:

It sounded like his intention was to see if the directors of IBB use IBB's service.

Yes exactly, so far I've learned that the CEO doesn't use it (or at least there's no mast visable according to another boards user)

If I wanted people to hassle the IBB directors then I would have published the corresponding names & phone numbers that match the addresses.

Actally I feel it would be reasonable to post such info (as it's public domain) and many people on here have legitimate reason to want to contact them.
Phoning them at the office just doesn't work ... I tried that.

I've asked the Mods for clarification on publishing information which is (and can be proven to be) in the public domain.

I'm not encouraging people to do the 'dog **** in burning paper bag trick' but if you are a customer of a company and are not receiving the service that you should be then should be able to escalate the matter. If you're dealing with customer support and they won't escalate an issue, it's perfectly reasonable to write a letter to a company director. Maybe even call them at home if they've put their number in the phone book. i.e. they have publicly published it.

I was fed up with the support I was receiving from IBB, I asked the support guy if I could speak to Neil Parkinson. He didn't know who I was talking about.
He's your new CEO 'I said', 'It says so on your website', 'maybe you're having network probs and can't see that site!' (ok that was a bit sarcastic)

He wouldn't put me on to Neil so I asked him to arrange a callback for me, if he was too busy to call me today I would call him at home later. (fair warning)

Of course I got no call, unfortunately when I called him at home later his wife Una said he was in a meeting. I left my name and number with her just in case the IBB staff had 'accidentally' forgotten to pass them on earlier.

It must have been a long meeting as Neil didn't manage to call me back that evening.

So I tried to phone him at the office the next day, I got fed up holding on the line listening to the VRU telling me how 'IBB works without wires' etc...,

So I called the number the installers use when out on calls, but nobody answered.

Then I tried another number to get directly to a receptionist and it worked.
I asked to speak to Neil Parkinson, I was put through to his office.

Unfortunately at that moment he was in a meeting, so I gave my name and number to his PA Angela (just in case he didn't already have my details)

Neil didn't call me, but I did get a message on my phone from accounts (couldn't answer as was driving at the time)

When I called back their accounts dept the woman there said she was too busy to deal with me and would call me back in an hour.

Amazingly she didn't call back, so I had to move to stage 2 of my plan.
Texting people at their PR firm and emails to IBB Marketing...

Steffano2002

Your technique is very time consuming though... I'll stick with my 'dog sh!t in burning paper bag trick'

optiplexgx270

He might be using ripwave ever think of that?

Anyways your posts are not on topic at all btw and you seem to have hijacked the thread. :mad: Regarding the IBB speed increases bring em on i look forward to seeing my 230K jump to ~400K

nadir

Yeah, I ditched them, waiting now for my smart connection. But I think IBB are total cowboys, they should have their licence revoked.
They cap ,limit speeds, dont upgrade their networks to meet the increasing demands, and are just out for the quick buck.
Avoid at all costs. Customer service is also basically non existent.

cormac_byrne

optiplexgx270 wrote:

He might be using ripwave ever think of that?

Anyways your posts are not on topic at all btw and you seem to have hijacked the thread. :mad: Regarding the IBB speed increases bring em on i look forward to seeing my 230K jump to ~400K

All threads on IBB degenerate into how sh1te IBB are, someone always always their connection is now working or has improved, than several others post that no theirs is still crap.

e.g.

spooky donkey wrote:

THats great for you, where do you live? Can I move into youre area as these problems are area sepcofic. You may be on the same mast as the IBB CEO or somthing.

This hijacking always occurs, it's an unwritten rule of boards.ie, you can't blame me for it. This threas was hijacked before I started.

My Initial post was simply an exploration upon the idea that maybe IBB speeds relate to the proximity of IBB directors houses. That's Spooky Donkey's theory not mine. My Theory they don't use use their own product. Ripwave! yeah right

marclar wrote:

nor do I expect that boards users are going to call to the guy's house and bitch at him; not only would it achieve nothing, it would be highly immature.

If IBB had continued to ignore my requests then I would have not hesitated in visiting company directors to explain my situation, I wouldn't describe that as bitching.

Drapper wrote:

why post thier names? what are you trying to achieve? use IBB or not I dont think people here really care, they just wanyt an acceptable quality of service for themselves ... not looking for a row, just curious to see why you posted the addresses?

For those having problems, I don't think there's anything can be done about getting acceptable quality service from IBB. The alternative to that is getting your contract cancelled and a refund paid.

I am letting people know that it is possible to get the Names, Addresses and phone numbers of Company directors and that contacting them can get results. I'm just trying to be helpful

marclar wrote:

sure I believe reading Boards.ie is banned in IBB.

Gee I hope I didn't get "Orla Duffy" <Orla.Duffy@irishbroadband.ie>
Head of Marketing at IBB into trouble. Send her a list of 28 Boards threads (all saying how bad IBB is)

Steffano2002 wrote:

Your technique is very time consuming though... I'll stick with my 'dog sh!t in burning paper bag trick'

Nope 2 weeks total,

Week 1:
Monday - asked for contract to be cancelled and all money refunded,
spend week researching contact details etc...

Week 2:
Monday - declared war phone calls, emails & txts
Wednesday - they've given in.
Friday - every cent I ever paid IBB now back in my A/C (over €500)

Sorry as I'm definitely hijacking thread now, If I get an answer from the Mods will consider starting a 'How to get your money back from IBB thread'

Steffano2002

cormac_byrne wrote:

Nope 2 weeks total,

Week 1:
Monday - asked for contract to be cancelled and all money refunded,
spend week researching contact details etc...

Week 2:
Monday - declared war phone calls, emails & txts
Wednesday - they've given in.
Friday - every cent I ever paid IBB now back in my A/C (over €500)

Sorry as I'm definitely hijacking thread now, If I get an answer from the Mods will consider starting a 'How to get your money back from IBB thread'

Fair play to you mate!

spooky donkey

cormac_byrne wrote:

All threads on IBB degenerate into how sh1te IBB are, someone always always their connection is now working or has improved, than several others post that no theirs is still crap.

e.g.



This hijacking always occurs, it's an unwritten rule of boards.ie, you can't blame me for it. This threas was hijacked before I started.

My Initial post was simply an exploration upon the idea that maybe IBB speeds relate to the proximity of IBB directors houses. That's Spooky Donkey's theory not mine. My Theory they don't use use their own product. Ripwave! yeah right

Well my comments came from me saying that this speed increase will only make IBB service worse and some guy saying he has never had a problem. I know loads of people on IBB in different parts of Dublin and every one has has a problem at one time or another. That was not to say that perhpas some part of their network was always good and I was wondering where that was. As bad as mine is now I have 2 months to move house or get another BB service ( of witch I have little choice ). My real intention was to find out where that guy was and what high site he was on. As some one said surly the CEO and co would have some other reliable service, but I dont really care what they have, I only care what kinda service all us IBB punters are getting.

Señor Juárez

Quote:
Originally Posted by marclar
sure I believe reading Boards.ie is banned in IBB.

^^cormac_byrne, I did not post that, I actually quoted it from Drapper's above post.

For the record, IBB staff do monitor boards threads about them.

Steffano2002

marclar wrote:

For the record, IBB staff do monitor boards threads about them.

I'm pretty sure they hate me then! With all the slagging/abusing I do... hehehe

Rattlehead_ie

To be honest Steffano2002 who doesnt hate you

Ah ur a lovely guy! Id say most of the employee's @ IBB get a good laugh from the forum. I heard rumours of a speed increase but as far as I was aware nothing had been confirmed, who confirmed this was it a Tech Monkey or a Sales one?

Steffano2002

Rattlehead_ie wrote:

To be honest Steffano2002 who doesnt hate you

That's nasty! You are now at the top of my 'dog sh!t in burning paper bag trick' list!

Rattlehead_ie wrote:

Ah ur a lovely guy! Id say most of the employee's @ IBB get a good laugh from the forum. I heard rumours of a speed increase but as far as I was aware nothing had been confirmed, who confirmed this was it a Tech Monkey or a Sales one?

So it was BS after all? hehehe Great!

Señor Juárez

A tech monkey confirmed it.

Irishpimpdude

The whole of the northside of dublin was down for around 12 hours! bloody wasters! its been going down for a couple hours a day, 3 days this week! but yesterday was by far the worst!

Steffano2002

Irishpimpdude wrote:

The whole of the northside of dublin was down for around 12 hours! bloody wasters! its been going down for a couple hours a day, 3 days this week! but yesterday was by far the worst!

I'm in the northside of Dublin and my connection never went dead

Irishpimpdude

Lucky git!! and yeah i rang up and it said that they were experiancing a near to full loss in the northside of dublin... and my uncles was out and he lives on the north circular...

MrVestek

Ahhh that explains why I couldn't get a gateway address last night when I came back from Cork. Thought it was just Linux being a bitch so booted into Windows... same dice.

Gopher971

Irishpimpdude wrote:

Lucky git!! and yeah i rang up and it said that they were experiancing a near to full loss in the northside of dublin... and my uncles was out and he lives on the north circular...

I can confirm that my connection to Odlums exchange was down for periods on Thursday, Friday and well over 12 hours on Sunday. In fact at 06:30 this morning it was still down. :mad:

I tried ringing to report the outage and they were closed. Sent a web request for a call back regarding the issue this morning before 8 and still no response.

What a joke of a service. Will be arranging a new provider in the next few days and will then have to chase IBB for a refund....

Irishpimpdude

yeah mine went down again a couple times dissmorning but only for the matter of a few mins... it was back up since about 00:15

aido_2006

My service has been great up until friday, am in portmarnock area and was out for a few hours friday and all day yesterday, rang them up and the agent had a clue what the problem was... told me it was some sort of power issue and did not have any idea when the service would be restored uhhhhhh...

Irishpimpdude

ah hopefully its something to do with upgrades...

uteotw

So what about the upgrades?

Will 2Mb go to 4Mb?
Will 3Mb go to 6Mb?

When?

Not that I want to download more, but downloading faster would be nice.
I can get 50Mb from work!!! But I don't download much there obviously.

Mutant_Fruit

Nah, i'd say it'll be more like everyone's 2meg actually giving them 2 meg! That'd be a huge speed increase for a lot of people

Nephew

that would be nice, if they actually gave us what we are paying for. the only time i ever get anything near 2mb is at 3am. for the past 2 weeks my connection was down for 3 days and my max download speed has been 45kb/s on a 2mb line. when i rang up to complain about the sh*tty speeds i was told i am sharing a line with 700 others. i told them thats no my problem, i am paying e50 a month for 2mb not for 512k. ffs fix your f*cking service.