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Smart - Waiting time to install after ordering?

  • 27-03-2006 4:43pm
    #1
    quarryman
    Registered Users, Registered Users 2 Posts: 7,496 ✭✭✭


    Just ordered Smart Broadband online. Their customer care line isn't working for some reason (a bad omen me thinks).

    Anyone know how long it takes until I recieve the installation kit etc?

    I just got a line activated with Eircom on Friday so there shouldn't any problems with cessation times etc.


Comments

  • #2
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,243 CMod ✭✭✭✭spurious


    I ordered Smart the end of January.
    Left UTV the 17th Feb, and went to Eircom.
    Got the modem no problem, that part all went easily.

    Smart told me I was active on March 4th.
    In reality, Eircom buggered something up in the exchange and I have been without a phone since March 2nd.

    Eircom blame Smart and Smart blame Eircom.
    I'm not the only one on the Smart support forums in the same situation.
    http://support.smarttelecom.ie/forums - see for yourself.

    It's a nightmare and no-one in either company appears to give a sh1t. I'm on Summerhill exchange in Dublin.


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