Ripwave problems on BTS32

Tazz T

Just wondering if anybody using this base station has been experiencing problems in the last week? My speeds have gone to unusable from excellent since the weekend before last. Can't get it resolved despite numerous phone calls to support.

Acerferrari3200

Have been on to them 3 times ...the last week ....god the poor tech support desk does not have a clue ! ...not their fault ...no training and bad network design .. !

Tazz T

Yeah, I know. I had a shouting match with them yesterday. Hey presto, it seems to be back to normal last night.

You been upgraded for NTL yet, Ace?

Acerferrari3200

My first E.mail from IBB Support ....English clearly not their Best Subject in School !

Had been on to them all week trying to tell them that the problem was at the Base Station side ,,,not my CPE Unit ....

At one stage they told me that should only have a RED light on the Ripwave Unit .....Had to tell support that full Green was the best signal ,,and go and do some training on their product !



Dear Customer,

Apologies for not replying you so soon.
I just have the reply this afternoon.

It seems that your are too near between too highsite that even when we
lock you in one of them it still trying to connect to the other.

I pressume it is the latency (In networking, the amount of time it takes
a packet to travel from source to destination. Together, latency and
bandwidth define the speed and capacity of a network) of your location
where you are located.
It drops to search for connection when it can't choose the highsite, so
you are loosing your connection.

It seems that at the moment you have a connection in there as I can
check that it is giving your modem the network.

We can't really do anything else from this side about that, just to move
it around...

If you prefer I can call you tomorrow to do again the troubleshooting
just to try if we can resolve it.
Please reply me back with the time you would like me to call you.

Thank you for your operation and once again apologies for the delay of
the response.


Kind Regards,

XXXXXXXXXXX.
Irish Broadband Customer Support

zuma

Acerferrari3200 wrote:

My first E.mail from IBB Support ....English clearly not their Best Subject in School !

Had been on to them all week trying to tell them that the problem was at the Base Station side ,,,not my CPE Unit ....

At one stage they told me that should only have a RED light on the Ripwave Unit .....Had to tell support that full Green was the best signal ,,and go and do some training on their product !



Dear Customer,

Apologies for not replying you so soon.
I just have the reply this afternoon.

It seems that your are too near between too highsite that even when we
lock you in one of them it still trying to connect to the other.

I pressume it is the latency (In networking, the amount of time it takes
a packet to travel from source to destination. Together, latency and
bandwidth define the speed and capacity of a network) of your location
where you are located.
It drops to search for connection when it can't choose the highsite, so
you are loosing your connection.

It seems that at the moment you have a connection in there as I can
check that it is giving your modem the network.

We can't really do anything else from this side about that, just to move
it around...

If you prefer I can call you tomorrow to do again the troubleshooting
just to try if we can resolve it.
Please reply me back with the time you would like me to call you.

Thank you for your operation and once again apologies for the delay of
the response.


Kind Regards,

XXXXXXXXXXX.
Irish Broadband Customer Support

Hmmm!

If they are going to hire people who only recently learned English then logically they should provide them with competent templates as the above reponse from IBB is completely unintelligible!

Tazz T

I spent half an hour on a mobile last Saturday trying to tell one of them that there was nothing wrong with my PC - they just wouldn't believe me. It was so obvious that there was a problem with BTS32.

Although there is a problem with BTS32 being interfered by BTS30 also.

Anyway I'm getting NTL next Wednesday, then it's bye-bye IBB, hello 'real' broadband.