Bt

scojones

I'm so sorry if this has come up before, I actually can't remember if I've posted it here or not and since I'm back on 56k the search on boards is painful. Anyway, I got dsl with Esat back in Feb of '05. They disconnected me about three weeks ago. I called to see what the story was, and they basically said that they had not recieved any payments. When I got the dsl, I set up a direct debit service with them, I gave them all of my details, and even informed the bank about it. They claimed that back in August a payment never went through, and that none has ever went through since then. Now the amount I owe is exactly the amount I would owe if no payment ever went through. I got a bank statement, and indeed, what BT are telling me is total arse. This August lark is totally false. The money has always been in my account, I've had over 5 grand in this account for the last two and a half years, so there was never not enough cash in there to pay anything. The only ever payment BT have taken from the account was the "self install" charge of 190. That went through perfectly, but nothing else did. Now if that went through, I'd assume there would be no problem with the rest. I never once recieved a letter from BT claiming that I owe them money before I was cut off. I did recieve a letter after I called them and asked what was going on. I am seriously considering contacting ComReg about this issue. Has anyone had similar experiences? My friend over the road signed up with them when they first released dsl and he has never ever been charged, by boss is currently going through the same thing with them and owes them 1800 euro.

Sponge Bob

sjones wrote:

I'm so sorry if this has come up before

see

http://www.btireland-sucks.com/

and

http://telcowatch.org/forumdisplay.php?f=5

has names of escalation and complaints people

and

http://www.boards.ie/vbulletin/showthread.php?t=2054903036

and .

http://www.askaboutmoney.com/showthread.php?t=17811

scojones

Thanks a million!