Clearwire Problems

stepbar

Yes, they trottle ports for gaming, limewire and the like. Im sick to death of clearwire, sick to the point that I've stopped arguing with them. I am actively looking for an alternative provider. Still on Clearwire for the time being :mad: . Clearwire is just as bad (if not worse) than IBB.

matty84

cheers stepbar but in the first couple of months of using clearwire, limewire worked grand but the past month or so its just stopped working i might change to a diffrent bb any tips on a good bb service that you dont need a land line for it to work.thanks

MamaMia

I am beyond angry because I think I’ve had problems that go far beyond those mentioned above, and beyond anything that Clearwire should expect a customer to tolerate and pay a single dime for. I ordered phone and Internet service, dismantled my bellsouth equipment, and hooked up Clearwire. Nada. Not a weak signal, but no signal at all! And no dial tone on my phone. I thought maybe another, newer phone might do the trick. Didn’t. Unhooked everything and hooked my bellsouth DSL back up. Then, the real kicker. I called the support number listed on the paperwork that came with my modem and phone adaptor, and couldn’t even get through! From both my home phone and cell phone (tried for a couple of hours) I got a recording stating, “This number cannot be reached from your calling area.” WHAT?! So I then sent an e-mail from my local library telling the idiots my problem, and they sent me some stupid, standard reply message that didn’t even address the issue at all! Next, I reconnected Clearwire equipment and called a number in my local area. They gave me an alternate number to reach Clearwire support. The tech I spoke with was very nice, but the 45 minutes I spent with him was pointless. He had me turn that modem every which way but loose, and the only location where I could not get even a MODEST signal (one to three lights, sporadically, which the tech himself told me wasn't adequate) was in one front window of my house, perched at a precarious angle on a glass end table where my cat frequently jumps up to sit. And this was nowhere near my computer station! I had to go out then, so told this guy to thoroughly document what we had done, and that I’d get back to them. I sent an e-mail telling them I wanted to cancel and wanted return of all monies, to which I got a response saying I needed to call them. Called them just now, and of course I got a chick telling me I either had to give them a customer to sign up for their service in my stead, or pay their stupid $210! The only other option she gave me was to have yet another tech come out and try to find a place in my house to get a signal, wasting even more of my time. I am disabled, work from home, and have not only lost valuable time and service, but also business, and it took some doing for me to even get a ride to the local library! The rep’s only response was, “Well, ma’am, things happen.” I am going to post this warning message everywhere I can on the web, calling my attorney general’s office, and can only hope that there’s at least help for people who are unable to get any signal/service whatsoever.

aled jones

FWIW, we had one in our house last year, then we got eircom broadband, but we'd lost the modem's packaging, so I thought it would be quicker to bring it to Leopardstown Industrial Estate where they are based.

It took me an hour to find the building, then I sat in reception for another half hour. Eventually someone brought me upstairs and sat me down, where I waited another 15 minutes for some smiley guy to come out and "discuss my problem".

I told him that it wasn't sufficient for my needs, that a huge range of ports were blocked, and that I couldn't VPN to work, plus my download speeds and ping times were absolutely dire.

He said "to the best of my knowledge, we don't block any ports" and asked if I knew anyone else who would like to take over ownership of the modem, because "clearwire don't want to lose customers".

I mentioned that they weren't getting good press and I'd seen on various internet forums that everyone else was more or less displeased. As I was leaving he asked where I'd read this, I said boards.ie. Upon hearing this, he suggested that I "ask them to stop".

LOL

Just coming back here doing some research for a friend, I see the situation hasn't changed. Steer well clear, and if not, keep your packaging, otherwise you'll need to bring a packed lunch, and possibly a baseball bat.

kittenkiller

MamaMia wrote: »

I am beyond angry because I think I’ve had problems that go far beyond those mentioned above, and beyond anything that Clearwire should expect a customer to tolerate and pay a single dime for. I ordered phone and Internet service, dismantled my bellsouth equipment, and hooked up Clearwire. Nada. Not a weak signal, but no signal at all! And no dial tone on my phone. I thought maybe another, newer phone might do the trick. Didn’t. Unhooked everything and hooked my bellsouth DSL back up. Then, the real kicker. I called the support number listed on the paperwork that came with my modem and phone adaptor, and couldn’t even get through! From both my home phone and cell phone (tried for a couple of hours) I got a recording stating, “This number cannot be reached from your calling area.” WHAT?! So I then sent an e-mail from my local library telling the idiots my problem, and they sent me some stupid, standard reply message that didn’t even address the issue at all! Next, I reconnected Clearwire equipment and called a number in my local area. They gave me an alternate number to reach Clearwire support. The tech I spoke with was very nice, but the 45 minutes I spent with him was pointless. He had me turn that modem every which way but loose, and the only location where I could not get even a MODEST signal (one to three lights, sporadically, which the tech himself told me wasn't adequate) was in one front window of my house, perched at a precarious angle on a glass end table where my cat frequently jumps up to sit. And this was nowhere near my computer station! I had to go out then, so told this guy to thoroughly document what we had done, and that I’d get back to them. I sent an e-mail telling them I wanted to cancel and wanted return of all monies, to which I got a response saying I needed to call them. Called them just now, and of course I got a chick telling me I either had to give them a customer to sign up for their service in my stead, or pay their stupid $210! The only other option she gave me was to have yet another tech come out and try to find a place in my house to get a signal, wasting even more of my time. I am disabled, work from home, and have not only lost valuable time and service, but also business, and it took some doing for me to even get a ride to the local library! The rep’s only response was, “Well, ma’am, things happen.” I am going to post this warning message everywhere I can on the web, calling my attorney general’s office, and can only hope that there’s at least help for people who are unable to get any signal/service whatsoever.

Er... Do clearwire offer a phone service?
Or charge in dollars for that matter?

RangeR

kittenkiller wrote: »

Er... Do clearwire offer a phone service?
Or charge in dollars for that matter?

Obviously, this person is talking about Clearwire USA, the mother of it all [as far as Clearwire are concerned].

OMEGA-KNO3

ok so the past week or so clearwire has had the download and upload speed fluctuating like mad first it would kinda of be ok around 512kb/s to 1mb/s then it went straight down to roughly 333kb/s and the ping was actually the same it was 333 so today is really different so i did the speed test oh and by the way I'm supposed to have 2mb clearwire broadband but have only reached that speed at 2 am only a few times and here is the test.

[IMG][/img]

actionman85

I got broadband hooked up off this dude that was recommended to me bout a year ago, 400e once off payment, never a single problem just spot on, would recommend it to anyone;)

jor el

actionman85 wrote: »

I got broadband hooked up off this dude that was recommended to me bout a year ago, 400e once off payment, never a single problem just spot on, would recommend it to anyone;)

Would recommend what exactly to anyone? You don't mention an actual product or company. Is this something that's illegal?

OMEGA-KNO3

ok so yesterday I posted my crappy clearwire speed which was ok for about a half of playing War Rock online so I'll post today's crappy speed and here it is.

[IMG][/img]

trevorku

Does anyone know why clearwire wont allow me to access my itunes store, or even let me logon to itunes for that matter, its driving me mental???

dub45

trevorku wrote: »

Does anyone know why clearwire wont allow me to access my itunes store, or even let me logon to itunes for that matter, its driving me mental???

Surely the most obvious thing is to contact Clearwire and ask that very question?

Nerin

hmmm the dodginess reported in this thread makes me uneasy.
this is my 7th month, and i want to cancel.
is there a quick and easy way to do this?

topdecko

have been with this evil company (clearwire) for a year now.similar stories to other people - initially good service now abysmal and not alone that but the customer service has gone south now as well.
rang comreg about it on 1890229668 and they were very helpful.basically if you ring these guys lodge a complaint and then ring clearwire explaining that you have contacted comreg - get a complaint number and name of person you deal with then clearwire have 10 working days to either improve your service or cancel your contract..
but of course the bloody problem is you can't get through to clearwire customer support

L1011

Connections go so bad that I can't sustain a TCP connection to anything for any real time period - emailing a nastygramme now and I'll phone them from work tomorrow if no response by about 3pm.

I've a looong patience for staying on hold, speakerphone is a wonderful invention. Second time in 6 weeks I've had a weekend where the nets been unusable.

Anyone who's phoned them before - do they treat you like an idiot? I've very little patience for being asked very basic questions to check on my network setup when I know there's nothing wrong with it (current CCNA + MCSE but obviously not enough sense to get a decent ISP)

Danny2580

I'm halfway through a clearwire contract and want to cancel. Apparently cancelling will incur a e164 charge which I do NOT want to pay, 3 modems and 1 year of ****e internet usage in. Does anyone know, is it possible to cancel the contract and stop them taking payments from your card??

living4mike

eth0_ wrote: »

It's not your computer. It's clearwire being a useless heap of junk.

Solution? Send the modem back and get real broadband!

How do I post my own Clearwire horror story I'm new and can't find the new thread link.
Thanks and I feel your pain.

knightp

i just want to warn anyone thinking of signing up to clearwire.... do not...
firstly their coverage is pathetic and hardly ever got coverage for more than few mins a day and if it was windy.... forget it..
i was very good and waited for the 12mth contract to end. that was april 2009.....
i am still waiting for contract to be ended and for them to send me the so called satchel.....
they continued to charge me for 4 mths and are refusing to refund me. i cancelled my direct debit myself in frustration with out bank directly myself this month as i am so annoyed and frustrated. now we are getting threatening texts and letters.
they refuse to send satchel and close account until we call again..... i have sent numerous emails to which i just get rude replys and say cant send satchel until we call??? why cant they????
not spending another cent on them and phone calls too expensive to them....
i am so mad and disgusted with their lack of professional ethic and very rude and unhelpful staff.......
aghhhhhhh
EVERYONE PLEASE NOTE... DO NOT SIGN UP WITH THEM.. KEEP AWAY...

jor el

Die zombie thread from years gone by.

Plenty about Clearwire in the Midband forum.