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Web Based Customer Support / Helpdesk

  • 01-05-2006 11:15am
    #1
    c0y0te
    Closed Accounts Posts: 931 ✭✭✭


    I'm looking for a decent open source web based solution with some/as many as I can get of the following:-

    Trouble tickets
    Helpdesk
    FAQ Manager
    Tracking/Reporting

    Can anyone recommend a decent OS solution for this requirement? Basically I intend to setup a customer support portal for some sites and I'm looking for the right s/w to do it. Thanks


Comments

  • #2
    SouperComputer
    Registered Users, Registered Users 2 Posts: 6,949 ✭✭✭SouperComputer


    egroupware?


  • #3
    Highway
    Closed Accounts Posts: 19 ✭Highway


    Try www.zentrack.net
    or
    http://otrs.org.

    Highway.


  • #4
    c0y0te
    Closed Accounts Posts: 931 ✭✭✭c0y0te


    Thanks for the suggestions folks.

    I spent some time checking out these (and others) but eventually came to the conclusion that there is no one product out there (free at least) which meets my needs at the mo. There are some which are going in the right direction, but none that hit the spot.

    That leaves me with choosing a full retail product instead and for that I ended up coming down to a decision between kayako or supporttrio. I'll be evaluating both in the next few weeks but they cost around the same price anyway (couple of hundred euro max).

    Thanks again.


  • #5
    LizardKing
    Registered Users Posts: 1,599 ✭✭✭LizardKing


    Try cerberus helpdesk
    http://www.cerberusweb.com/


  • #6
    vinks
    Closed Accounts Posts: 191 ✭✭vinks


    request tracker is something that you should look at, its free to begin with and its well used/tested, and the latest verison has a incident report generator and RTFM plugins which are supposedly quite good.


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