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Leaving Meteor before contract ends

  • 04-05-2006 10:44am
    #1
    quarryman
    Registered Users, Registered Users 2 Posts: 7,496 ✭✭✭


    I moved to Meteor about 3 months ago and started a 1 year contract. However since the start the coverage and service has been very poor. In my house (in Limerick) I regularly get dropped calls and "Network Busy". I'm paying 60 a month for the 400 minutes option. To be honest I'm not even getting to use that because of the problems.

    I rang Meteor and requested contract termination but they informed me I would have to pay for the remaining period of the contract, that's about 540 euro!

    What are my entitlements here? I was told to send in a letter stating the problems and that i want to leave the network. I've done that so just playing the waiting game here.......


Comments

  • #2
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    See what they have to say in their reply first, and if they aren't going to do something, have a read of this (http://www.meteor.ie/pdfs/code_of_practice.pdf) and send another, more firm letter quoting the relevant parts. If it doesn't work from there, then it's real hardball time :)


  • #3
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Firstly, what phone are you using? It could be a software or phone issue. I don't think indoor coverage is counted as a lot of older houses have thick stone walls. I know people who have a basement room. One has perfect meteor coverage, one doesn't? The diff? The person who has coverage has a Nokia, the other has a Motorola.


  • #4
    sleur
    Closed Accounts Posts: 62 ✭✭sleur


    [edit: posted in wrong thread]


  • #5
    The Doktor
    Registered Users, Registered Users 2 Posts: 1,208 ✭✭✭The Doktor


    how many bars of coverage do you have when the call drops or you get "network busy"?


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