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Dealing with bad service

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Comments

  • #52
    MOH
    Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    Could dbnavan not name a (possibly completely different) restaurant in a positive comment then? Nothing libellous there. Something like:

    "Recently I had salmon with my wife, her mother, and her aunt in xxxxx restaurant, which was painted a lovely shade of blue."

    If anyone draws an inference that it's the same restaurant, well, I don't know how they could get that idea.


  • #53
    flutegirl
    Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭flutegirl


    dbnavan,

    Did this restaurant have any rating, stars (thinking AA type thing) endorsement? You could let them know. Coming from the hospitality industry myself I'm very surprised.Did the waiter/ess check back after each course to see if there were any probs? That's the time to raise any issues you have. Most managers (in my experience) would rather deal with any probs you have there and then rather then have people writing in afterwards. In my experience the customers are quite happy if the probs are dealt with on the spot, and will usually return. That's what customer service is about.


  • #54
    dbnavan
    Registered Users, Registered Users 2 Posts: 1,610 ✭✭✭dbnavan


    flutegirl wrote:
    dbnavan,

    Did this restaurant have any rating, stars (thinking AA type thing) endorsement?

    Not sure but I doubt it, it was only a glorified coffee shop, but thats no excuse IMO


  • #55
    flutegirl
    Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭flutegirl


    dbnavan wrote:
    Not sure but I doubt it, it was only a glorified coffee shop, but thats no excuse IMO

    They could be selling coffee out the boot of their car, it makes no difference. All your probs could have been dealt with to your satisfaction. It sounds like they're in the wrong business.


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