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NTL modem disconnecting

  • 19-05-2006 5:01pm
    #1
    Mr. Presentable
    Closed Accounts Posts: 9,496 ✭✭✭


    Since the upgrade to 6mb my modem has been locking up. Well, not actually locking up, but it stops working though the lights suggest it's OK. A reboot fixes it. This happens every few hours during the day, but seldom at night. Am I suffering a service problem, or a hardware one? I can't wait in for an engineer for a couple of weeks, so haven't called them about it yet. Anyone suffering similar problems?


Comments

  • #2
    mwrf
    Registered Users, Registered Users 2 Posts: 523 ✭✭✭mwrf


    yes, you need a new modem.. i presume you have an old grey one? 100 or 120.
    i was having the same problems, asked for a new modem and its fixed now. doesn't disconnect anymore.


  • #3
    maxheadroom
    Registered Users, Registered Users 2 Posts: 1,569 ✭✭✭maxheadroom


    nipplenuts wrote:
    Since the upgrade to 6mb my modem has been locking up. Well, not actually locking up, but it stops working though the lights suggest it's OK. A reboot fixes it. This happens every few hours during the day, but seldom at night. Am I suffering a service problem, or a hardware one? I can't wait in for an engineer for a couple of weeks, so haven't called them about it yet. Anyone suffering similar problems?

    I'm having a similar problem here. Sometimes it can be triggered by large downloads (either from newsgroups or http / ftp). Just rang support (having finally gotten sick of it) and they've said that they can't do anything unless I ring when it is not connected so they can run through their diagnostics.


  • #4
    thund3rbird_
    Registered Users, Registered Users 2 Posts: 866 ✭✭✭thund3rbird_


    maxheadroom wrote:
    I'm having a similar problem here. Sometimes it can be triggered by large downloads (either from newsgroups or http / ftp). Just rang support (having finally gotten sick of it) and they've said that they can't do anything unless I ring when it is not connected so they can run through their diagnostics.

    so they did not try a download or do anything with you to see if it hung during transfer?

    i find that strange :confused:


  • #5
    Mr. Presentable
    Closed Accounts Posts: 9,496 ✭✭✭Mr. Presentable


    stebishop wrote:
    yes, you need a new modem.. i presume you have an old grey one? 100 or 120.
    i was having the same problems, asked for a new modem and its fixed now. doesn't disconnect anymore.

    Yeah, it's an old 120.

    I'll get her indoors to call them so.......


  • #6
    maxheadroom
    Registered Users, Registered Users 2 Posts: 1,569 ✭✭✭maxheadroom


    thund3rbird_ wrote:
    so they did not try a download or do anything with you to see if it hung during transfer?

    i find that strange :confused:

    They did, however, the modem worked fine while I was on the phone.


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