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Eircom terminating my line

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  • 21-05-2006 12:12am
    #1
    jimmycrackcorm
    Registered Users Posts: 14,339 ✭✭✭✭


    I moved back to eircom in january so that I could move my phone number to blue face. I got behind with my payments because I tried to register my eircom account on their site so I could pay my bill online. Anyhow I eventually cleared it by using billbay.ie but in the meantime they have sent me a termination letter and my home phone is disconnected.

    Now i cant transfer my line so I need toget on to eircom to point out that the online facility still doesn't accept my details as it says I'm already registered and hence could not pay online in time. Anybody know howto get the reconnection without paying seeing as I'm up to date?


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    #2
    dingding
    Registered Users Posts: 4,931 ✭✭✭dingding


    try ringing them on monday 1901


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    #3
    conjon
    Registered Users Posts: 457 ✭✭conjon


    Jimmy

    Watch out for your next bill to see if they've charged you a reconnection fee. They tried something similar with me even though I had paid my bill (their excuse was something to do with internet banking payments taking x number of working days to be credited to their account). You're better off ringing early in the morning.

    Conor.


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    #4
    jimmycrackcorm
    Registered Users Posts: 14,339 ✭✭✭✭jimmycrackcorm


    i had actually paid up so the line has been restored automatically. If i see a reconneciton charge on my bill then I will really flip it as I was prepared to just giveup the number.


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    #5
    Sam Vimes
    Registered Users Posts: 21,611 ✭✭✭✭Sam Vimes


    dingding wrote:
    try ringing them on monday 1901
    and say "agent" to the annoying machine. you get put straight through to someone


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    #6
    EircomAgent
    Closed Accounts Posts: 12 ✭EircomAgent


    Commander Vimes wrote:
    and say "agent" to the annoying machine. you get put straight through to someone

    No you dont,

    Ring 1901, wait 10 seconds after introduction, then say agent, then say yes, then choose which department you want to go on to,

    Accounts; 1901
    Broadband; 1800503303 option 2
    Talktime; 1800369369


    Reconnection fee is only €24.99 relax!!!


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