Internet Explorer problem

John

Ok, I don't know if this is the right forum, please move it if I'm in the wrong place. Anyway my girlfriend is having trouble with her computer. She's running WinXP Home and using Firefox for her internet. Whenever she opens Firefox, a pop-up opens in Internet Explorer for something called "first ad solution" and opens up www.saxobank.com. I've googled both of these and I haven't found anything helpful. She's run AdAware and McAffee but neither got rid of it. Understandably, this is annoying her immensely and I'm at a loss. Can anyone help? I'm guessing it's something nasty hiding on her hard drive somewhere but I don't know what to do. Thanks.

aFlabbyPanda

http://www.google.com/search?hl=en&lr=&rls=com.microsoft%3Aen-US&q=%22first+ad+solution%22&btnG=Search

get spybot search & destroy and give it a run, should clean it up.

jamesozzie

download ewido first of all. its free and the best spyware killer you will get.

then restart your computer in safe mode. (if u need help on doing this tell me)

then run ewido - it takes AGES but it will more than likely get rid of your problem.

After you run it start your computer in normal mode again



if this doesnt work (although it should) let me know

John

It's a long time before I've started a computer in safe mode. Is it holding down F5 during start up or something?

jamesozzie

and just to add i dont think that Spybot will get rid of the problem.

im an expert on computer security and im quiet sure that id AdAware didnt get it then Spybot wont. That "first ad solutions" is a browser hijacker and more than likely wont get noticed by Spybot.



I, personally wouldnt use McAfee myself but have you tried using ZoneAlarm? You can download a free Zonealarm firewall and it does a great job. Tell you everything that wants to access the internet, that would allow you to put a stop to Internet Explorer opening with www.saxobank.com

You should get rid of the problem with Ewido easily though

jamesozzie

well you can start the computer as normal and keep pressing f7 OR ELSE just do this, its easier.

click on start
Click on run
enter "msconfig"

A screen will then open
click on "diagnostic startup"
then click ok
then it will ask you to restart
do it!!

should all work

make sure you have ewido downloaded first now

John

Thanks a million, I'll give this a go over the weekend. If the karma system was still in place I'd be showering you with positive vibes.

MunsterCycling

FYI Safe Mode is accessed by pressing F8 at start up.