Ibb do I need to say more?

Cuddlesworth

My ping to England has gone through the roof the last week, has anybody else got this problem? Or is it just me? Im getting between 150 and 200. Within Ireland its fine.

http://img148.imageshack.us/img148/1391/pingjune12th9pm7zs.jpg <Tracert

Irishpimpdude

Just did a tracert to jolt.co.uk and i got between 20-50 seems ok...

Cuddlesworth

Right so, guess its time to get on the phone againn. And they were doing so well, 6 weeks without a complaint from me.

Irishpimpdude

Must be a bloody record! haha

Cuddlesworth

Juts did some tests to jolt.co.uk and got about 20, so I tested www.grimireland.com my clans server based in London in a district with most of the game servers and im still getting 150-200. Can somebody else ping this address for me.

event

well i did a ping there from my work connection

average time of 116ms

Cuddlesworth

Ha, i knew it. Now how do I convince the idiot on the phone that there is a router issue somewhere between ireland and london.

JanneG

Hmmm...

If I ping www.grimireland.com I get the following information.

ping www.grimireland.com
PING grimireland.com (72.29.69.43) 56(84) bytes of data.
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=1 ttl=46 time=136 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=2 ttl=46 time=125 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=3 ttl=46 time=122 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=4 ttl=46 time=125 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=5 ttl=46 time=128 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=6 ttl=46 time=130 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=7 ttl=46 time=126 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=8 ttl=46 time=125 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=9 ttl=46 time=132 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=10 ttl=46 time=130 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=11 ttl=46 time=122 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=12 ttl=46 time=126 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=14 ttl=46 time=118 ms
64 bytes from 72-29-69-43.dimenoc.com (72.29.69.43): icmp_seq=15 ttl=46 time=128 ms

--- grimireland.com ping statistics ---
15 packets transmitted, 14 received, 6% packet loss, time 14116ms
rtt min/avg/max/mdev = 118.603/127.213/136.173/4.361 ms


If I then check www.dimenoc.com I get a webhotel in Orlando in the states...

Are you sure that the server is actually based in London and that they don't do what so many other providers do and actually have the hosting in the states rather than in the country the company might be located?

Also when I check the IP that www.grimireland.com responds with I get this information:

OrgName: HostDime.com, Inc.
OrgID: DIMEN-6
Address: 111 North Orange Ave
Address: Suite 1050
City: Orlando
StateProv: FL
PostalCode: 32801
Country: US

So I hardly think that the problem is between Ireland and the UK.

Just something to think about...

PS. Also on IBB Breeze...

Cuddlesworth

Hmm mabye your right, I thought it was hosted in london. Either way certain ips have low pings other ips have high, and for a gamer its really beginning to piss me off. And Ibb are denying there is a problem on the phone.

event

krazy_8s wrote:

Hmm mabye your right, I thought it was hosted in london. Either way certain ips have low pings other ips have high, and for a gamer its really beginning to piss me off. And Ibb are denying there is a problem on the phone.

in fairness, no ISp will guarantee pings to game servers

they will really only look at it if its slow speeds, not much else

Cuddlesworth

Its not just game servers, certain sites etc are taking too long too load. And its seemingly completly random. I didnt pay for broadband incapable of sub 100 pings.

event

krazy_8s wrote:

Its not just game servers, certain sites etc are taking too long too load. And its seemingly completly random. I didnt pay for broadband incapable of sub 100 pings.

i know, but at the end of the day, its IBB

can you not get anything else at all?

Cuddlesworth

I have eircom dsl as well, been looking into using both connections thorugh a linux server with port and ip tables so my pcs will use 1 for downloading and surfing etc and the other for gaming and voip but its a bit out of my leauge for the moment. Live with my family and the eircom connection is used for the family pc, my brothers pc and my pc's use the IBB line.

irlrobins

I'm on IBB breeze and get an average ping of 118ms to grimireland.com

My connection is working perfectly. Looking at the tracert I think the problem has nothing to do with IBB. It's between London and Atlanta that the times increase.

Foxwood

irlrobins wrote:

Looking at the tracert I think the problem has nothing to do with IBB. It's between London and Atlanta that the times increase.

Those 3,500 mile round trips will do that every time.

Traceroute conforms that www.grimireland.com is hosted in Florida. Nobody in Ireland is going to get sub-100ms pings to it.

irlrobins

Foxwood wrote:

Those 3,500 mile round trips will do that every time.

Yea that's what i meant. Just pointing out that there was no significant large times along the IBB part of the trip.

kippy

Strange how IBB are getting blamed for things that are out of their control now-just because they have a bad reputation.
Probably worth changing the title of the post and indeed you anti IBB claims.

Kippy

Cuddlesworth

Right I used that address because I thought it was based in the uk. When I have time tonight I think I will wait for my ping to shoot up and catch some ping tests. But why would I chnage the title of the thread when my ping to game servers that I know are based in the uk are getting pings of 150-200. IBB deserve every bit of mud thrown at them, I have never had a problem with my connection form the mast to my house it has always been interally on Ibb's own network.

Mabye the Ad should read "Some things dont work without lines, with ours it wont work either way"

kippy

My connection is working perfectly. Looking at the tracert I think the problem has nothing to do with IBB. It's between London and Atlanta that the times increase.

The address you have quoted is based in the USA and for obvious reasons, as stated above, you will get slower ping times to sites/services in the USA-somewhere along the line your packet will leave the portion of cable/air that IBB is responsible for and as such they can do nothing to speed it up.

If you do a path ping to the site/server you are having issues with you may find that the pings to the end of the IBB network is fine-it is when it leaves that network(to cross the Irish sea or the atlantic) that the ping jumps.
This would pretty much declare where the issue with the slow pings is. If it aint on the IBB network and it aint effecting a huge number of people, as with most other ISP's they will do nothing about it.

Kippy

Cuddlesworth

Just so I'm clear on this(GrimIreland aside), when I did tracerts to the various uk game servers that I was having ping problems with, and I saw that it was on the hop between Ireland and England that my ping shot up, because this is just affecting me and is not fully IBBs problem my Isp will not give a ****?

kippy

As mentioned above-most likely they will not give a toss.
Kippy