ignorant Ryanair Staff !!!

therecklessone

Dublin Writer's gonna go spare...:D

Drummerboy2

Just back from a wedding in Spain. On departure from Dublin Airport, we had 2 large cases, for myself, my wife and 8year old. We were told are luggage was overweight and asked to pay €160 to travel. Luckily we had a large beach bag in one of he cases and transferred as much as we could into this bag but we were still charged €90 extra. We booked the flights in January. This became policy in March. On the way back we distributed the luggage evenly between the 3 bags and weren't charged anything. We were never notified of these charges. I'm fuming and haven't had any luck retrieving my money. No more Ryanair for me.

therecklessone

Drummerboy2 wrote:

Just back from a wedding in Spain. On departure from Dublin Airport, we had 2 large cases, for myself, my wife and 8year old. We were told are luggage was overweight and asked to pay €160 to travel. Luckily we had a large beach bag in one of he cases and transferred as much as we could into this bag but we were still charged €90 extra. We booked the flights in January. This became policy in March. On the way back we distributed the luggage evenly between the 3 bags and weren't charged anything. We were never notified of these charges. I'm fuming and haven't had any luck retrieving my money. No more Ryanair for me.

What exactly did they tell you? How much did the bags weigh combined?

tippbhoy

Drummerboy2 wrote:

Just back from a wedding in Spain. On departure from Dublin Airport, we had 2 large cases, for myself, my wife and 8year old. We were told are luggage was overweight and asked to pay €160 to travel. Luckily we had a large beach bag in one of he cases and transferred as much as we could into this bag but we were still charged €90 extra. We booked the flights in January. This became policy in March. On the way back we distributed the luggage evenly between the 3 bags and weren't charged anything. We were never notified of these charges. I'm fuming and haven't had any luck retrieving my money. No more Ryanair for me.

_____________________

I've spent a good ten minutes reading this thread and it's clear as day that the people complaining about this and that are the ones that know very little about travelling but are too obnoxious to admit that some of it may be there own fault , lets just slag off ryanair instead.

drummerboy, you were charged for overweight baggage, not charged a baggage handling fee. There is a limit you know :eek:

and yer one that started this thread, you remind me of a guy sitting beside me on a ryanair flight once, he was boasting about gettting the flight for a pound, and was then shocked when he had to pay for a drink. ffs get a grip on reality, we'll take a pound off you and give you 2 pounds worth of free drink, even the simpest person could see the maths don't work there

the truth of the matter is you had an expectation and it wasn't met. your expectation was wrong in the first place so don't go looking for excuses. why do people expect to be treated like royalty when taking a half hour flight to england these days i do not know. Common curtesy however costs nothing but i'd still be suspicous that you were suffering a fit of paranoia after suffering the displeasure of having to pay for bags (a commonly known fact and cleary stated btw)

i'll give you a piece of advice, don't fly with ryanair again, it doesn't suit you.you pay cheap, you get cheap. i fly ryanair all the time and have done so so several times since the baggage handling fee was introduced and i see your type with stunned expressions every time because they didn't read the terms and conditions.is it ryanairs fault that you didn't. Should ryanair be the same as every other airline? Lets not try a bit of innovation:rolleyes: would you not get a bit pissed off having to tell people this all the time because they were too lazy to bother reading it. i see by your comments that you weren't even happy paying 185 quid, might i add for 3 people ffs, thats a steal. try paying 200 euro each way back in the 80's just to fly to london.

For every finger you point there are always three pointing back at you. fly aer lingus, much better service, you pay for what you get and i have a feeling you make sure you get it.

Red Alert

it all comes back to the point that the staff don't need to be so rude! i work in a shop, and there are some things customers can't do, like signing instead of chip and pin. it costs me nothing to be polite, well mannered and courteous when explaining this to them. ryanair seem to think they're running letterfrack or something. most ryanair staff i've dealt with have a serious attitude problem which would cost them nothing to sort out, much worse than CIE's behaviour.

BuffyBot

This became policy in March

I think you're mixing up two completely seperate issues here. The charge per checked piece of baggage came about in March. People pay the reduced €3.50 per bag at the time of booking/€7 at the airport. This is new, and only applies to bookings made after the introduction date. Bookings made prior to the introduction do not pay fees for checked baggage.

What you're describing is baggage over and above the baggage weight limits set by Ryanair. They've been charging for this for quite some time now, and again it's fairly well explained in their Terms & Conditions. As for the return journey, you were probably handled by a ground handling company on behalf of Ryanair, who may not have been as strict on baggage weight as Ryanair's own staff would be in Dublin.

Victor

FlutterinBantam wrote:

Generally correct there Dub ...Aer Lingus did charge exhorbitant fares when they had a monopoly on that route...

Anyone with a monopoly will tend to charge exhorbitant fares.

tippbhoy wrote:

i fly ryanair all the time and have done so so several times since the baggage handling fee was introduced and i see your type with stunned expressions every time because they didn't read the terms and conditions.is it ryanairs fault that you didn't.

Partially, the website could easily say "how many check-in bags are you bringing (note if you don't book these now it will cost 7 euro each at the airport)" in exactly the same way as it says "how many passengers" and there would be less confusion.

cast_iron

Leslie 1 wrote:

I wasn't going to post about this anymore but it looks like I am... firstly Padraig Mor, to say I'm too stupid to read my Tickets, I wrote before that all the computer said when I was booking my tickets was having to pay a baggage fee when you check in online IT DOES NOT STATE PAY €7.00 AT THE CHECK IN DESK, All I wanted to say was it would make so much more sense if they posted this on the booking form and not have to trawl through the whole of the terms and conditions, If I'm too stupid to read my tickets (which stated nothing about these charges on them) then so were the 30 odd other people ahead of me in the queue because not one of us were aware of it .

You say the charge wasn't on your ticket....it's a ticket - why should it. It's stated in the T&C's...which if you read, none of us would be here now! Simple fact is, you were at fault, they were rude - both in the wrong! Your ONLY valid complaint is about the rudeness you suffered, and you sufferred it ONLY because you didn't read the T&C's. So really, you caused the rudeness! Get over it and move on.

Leslie 1 wrote:

Etho... I did ask for the Manager there was none on duty, a supervisor was working but was unavailable (convenient) I phoned Ryanair I was transferred to several different departments, to be finally told that it is Ryanair's policy and good day.

This contridicts most of your arguement. You rang the company to complain - fine. What did you complain about? Are you saying that they said "This is our policy" when you said you were treated so badly by a staff member. I wasn't there, but i doubt it. This seems like a response they would give to a complaint about the baggage charge (which is their policy).

Leslie 1 wrote:

Cast Iron.. I made a comment on my first post about the charges, when the girl couldn't give me the time of day to explain about these charges and then walked off her check in desk because she said she was tired of the confrontation from passengers, that was really my argument that it could and would not be explained to me that there were extra charges and then to encounter further rudeness and insults from 2 other staff members. I had no problem paying €7.00 I was calm and polite when I queried the fee, I tried to explain and show my print out pointing out that there was nothing on the document, she did look (quickly) said "mmh, right" "it's €7.00 your just gonna have to pay it"

So she is expected to explain charges you couldnt read yourself...yes, in an ideal world.
Well it appears they did explain to you the chages applied. But you still argued (as you state) that "it says nothing on the ticket about it".

Simple fact is, most of your points a riddled with inconsistencies, which makes most of your arguements incredible.

Victor

To lighten things up a little



Caption: "Would you call a baby hand buggage? Cold!"

http://www.rayfoley.net/

Red Alert

it's just ageist discrimination. they don't want poor little baby to have his travelling case with him!

Leslie 1

Well at least I know now how to address people, from reading the latest posts it seems just fine and ok to be completely rude to anyone and everyone. I thought this forum was for comments from personal experiences, all I wanted to do was share my experience mainly to get it off my chest, however I'd rather deal with 10 Ryanair crew than some of you.

As for you Buffybot. When you open the terms and conditions it brings up ALL their rules the whole 13 sections and the 128 questions and answers... but you being an expert you'd already know this, now because I was unaware of these changes to the baggage section how am I meant to know to go straight to the rules on baggage it means reading through the whole of the terms & conditions to find changes made within the airline... and for your information I printed out my tickets and the rules were printed with them I have read them 100's of times and there is nothing about these charges, may have had something to do with the time I booked. The reason I blame Ryanair mainly is because of the attitude, the rudeness and the language used. I asked the girl what the charges were and how much, SHE was the one who took it all wrong, SHE was the one who saw there was NOTHING in my print out about the charges on my TICKET and the TERMS AND CONDITIONS, SHE stormed off. Not me I was left standing there because she couldn't handle her job and was fed up explaining to customers.
In 'my humble opinion' I do regard the service I received unacceptable, to name call and the use of bad language is totally unacceptable you may be use to being spoken to in this manner. Well I'm not.

Tippbhoy... or shall I call you 'Yer Man' read the post again my complaint is about the attitude and rudeness, I did mention the price and said that it was FINE maybe you don't read things thoroughly. I did not and do not expect to be treated like royalty, I expect to be treated like a human being.
I don't need your advice not to travel with them again; I already made my mind up not to.
What's all this c**p about my type, you only know what you read on this board, if the check in staff (the front line of the company.... The representatives) can't be bothered to explain and help customers they shouldn't be in their jobs.

Cast Iron. How the hell did I cause the ruddeness, ALL I asked was What the charge was for and how much was it... can I not even ask this, it wasn't like I grabbed her by the throath and screamed in her face, I asked a simple question. I did not know about the charge and the first thing she said after she looked at our passports was that's €7.00 what was I suppose to do just say ah yeah I'll give you €7.00 and not ask why I'm giving it to you, I posted a copy of my print out of the terms and it was said that they are different to what is being received now. When I asked for a supervisor to complain about the rudeness there was none available, when I rang Ryanair it was to querie my printout which said nothing about the €7.00 charge only a charge for check in online, I did make a separate complaint about the rudeness to someone else, there was two different departments dealing with my queries. But maybe if you read the post thoroughly as you are such an expert at this also you will find that there are no inconsistencies, why the hell would I make this up?? Jesus you have a sad life if you are analysing all the post hoping to catch someone out... SO Why don't you get over it and stop reading the posts if it' irritating you that much. Or better still, go fly with your buddies on Ryanair you can be all rude together...

It’s my last post and I’ll be deleting my name from this forum, I only wanted to express my opinion like many others and now I have found myself lowering myself to their level, To the people that were civil and expressed their opinions... thank you

RuggieBear

wow...

calm down there Leslie.

TBH, I can't stand Ryanair and i can tell you tales much worse than your own but you have to take a bit of criticism on a forum like this....there are over 60 000 users and the odds are a good few of them will not agree with you. NO MATTER WHAT!

Even if you have a valid complaint (I think you do wrt the rudeness but i believe you were defo in the wrong wrt not knowing the baggage rules (which are completely shitty imo), people will point out the errors of your ways and/or just try to irk you as you seem to rise to the bait.

Stick around....boards is a useful resourse and decent community once you get to know how it works.

therecklessone

I have read and accept Ryanair's terms and conditions, photo ID policy and the above fare rules and I will advise all other passengers travelling as part of this reservation of these conditions.

(Please check box to continue.)

Nothing more needs to be said.

cast_iron

Leslie 1 wrote:

Well at least I know now how to address people, from reading the latest posts it seems just fine and ok to be completely rude to anyone and everyone. I thought this forum was for comments from personal experiences, all I wanted to do was share my experience mainly to get it off my chest, however I'd rather deal with 10 Ryanair crew than some of you.
.
.
.
In 'my humble opinion' I do regard the service I received unacceptable, to name call and the use of bad language is totally unacceptable you may be use to being spoken to in this manner. Well I'm not.

Out of the large number of post on this thread, i'm not sure (tho cudn't b bothered to reread any of it) that a single poster said the rudeness was acceptable, myself included.

Leslie 1 wrote:

Cast Iron. How the hell did I cause the ruddeness

Read thewrecklessone's last post.
You caused it by not reading the T&C's. If you had done so, the incident wouldn't have happened. That's doesn't necessarily say you were at fault! For the record, i never read them either. (But i don't consider it unfair if i get caught out by something i couldnt be bothered to read)

Leslie 1 wrote:

But maybe if you read the post thoroughly as you are such an expert at this also you will find that there are no inconsistencies, why the hell would I make this up?? Jesus you have a sad life if you are analysing all the post hoping to catch someone out... SO Why don't you get over it and stop reading the posts if it' irritating you that much. Or better still, go fly with your buddies on Ryanair you can be all rude together...

I'm no expert on anything, nor do i claim to be. You are the only one gtting irritated so much.
And i'm sorry to dissapoint you, but i don't have a sad life - i'm a happy guy who works hard and plays harder. Though thanks for the rude remark. Hmmm....maybe you could get a job on Ryanair check-in desk.:D

Leslie 1 wrote:

It’s my last post and I’ll be deleting my name from this forum, I only wanted to express my opinion like many others and now I have found myself lowering myself to their level, To the people that were civil and expressed their opinions... thank you

I'm sorry to read that. I gotta say, the more you typed, the more sense i made of what you were saying. Perhaps in your initial posts you weren't clear enough in what you said. Your last post cleared up some important points in your arguement.

Padraig Mor

Leslie 1 wrote:

When you open the terms and conditions it brings up ALL their rules the whole 13 sections and the 128 questions and answers... I was unaware of these changes to the baggage section how am I meant to know to go straight to the rules on baggage it means reading through the whole of the terms & conditions to find changes made within the airline... and for your information I printed out my tickets and the rules were printed with them I have read them 100's of times and there is nothing about these charges, .....NOTHING in my print out about the charges on my TICKET and the TERMS AND CONDITIONS,

You say that you knew nothing about the charges, yet earlier you state that:

Leslie 1 wrote:

I read all they had printed on the booking page which is as follows:

Important Reminders for checked-in baggage
Checked Baggage may be pre-booked at the current discounted rate of £2.50/€3.50 per bag per sector.
The personal allowance for Checked Baggage is 20kg per person (no infant allowance). ......................................................................From reading this I assumed that you pay when you check in ONLINE,

Does the word 'discounted' not jump out at you there? Did you really think that they'd ask you to pay for bags online yet check them in free on the day? By your own admission this is printed on your 'ticket', not buried somewhere on their website. It's in plain English - it's not Ryanair's fault you didn't read/understand it. Everyone here has said that if you were treated rudely it was unacceptable yet you run off sulking now because people pointed out that the original mistake was your own. For the record - I will be travelling with Ryanair soon with bags that will probably be overweight yet I won't come on here complaining if they charge me as I've read their terms.

FlutterinBantam

Someone ask Aer Rianta or the DAA, or whatever they call themselves for the CCTV footage for that morning..... tweak up the sound and focus on the Ryanair desks..... We can all judge then....until we do that..well as Ed Hobbs would say..... It's a polyemic.....

therecklessone

FlutterinBantam wrote:

Someone ask Aer Rianta or the DAA, or whatever they call themselves

You mean you don't know? Tsk...

cast_iron

Padraig Mor wrote:

Everyone here has said that if you were treated rudely it was unacceptable yet you run off sulking now because people pointed out that the original mistake was your own.

In fairness, she didn't run off sulking anywhere.
Though, i do think her complaint is somewhat valid - her treatment by staff - i note she still has not acknowledged the fact simply put, it wouldn't have happened if she read the T&C's and she hasn't accepted any responsibility fot this - even if it wasn't jumping out of the page at her.

FlutterinBantam

Quote:
Originally Posted by FlutterinBantam
Someone ask Aer Rianta or the DAA, or whatever they call themselves

therecklessone wrote:

You mean you don't know? Tsk...

Oh I know all right.... They seem to have an identity crisis