BT speed..

BrookieD

Cheers,
Email sent and await a call tomorrow to see what the hell BT are playing at.

jarvis

Getting good speeds this morning, but they are very eratic, not staying consistantly high. It'll be interesting to see if they improve or not during the day!!!

kleefarr

I wonder how accurate these are?

Irish Internet Speed




Irish Surf Speed



I'm still fluctuating around the 1150kbps mark on a 3meg connection, but still getting max upload 384kbps.

Edit: Just noticed, there's no surfing in Ireland today!!! lol

whimsey

Jarvis can you also pm me the email addresses you complained too.
Spoke to BT again today 2 weeks on and issue still exists.

I thought Eircom had there days but never had a 2 week problem
resolution .

Whimsey

jarvis

I got the following update at 13.30 today.

"There has been a lot of escalations and investigating over the last 48hours. The good news is that the fault has been isolated and located to an exchange in Dublin which would appear to be impacting the Ashbourne areas for all Broadband users regardless of supplier. There are currently a team of technical engineers working at the exchange at the moment and so we are expecting a further update this afternoon."

"I will come back to you as soon as I have a further update."

Here's hoping it's not long now!!!!!
Jarvis

Sparko

Cheers for the update Jarvis, seems like it should be sorted soon enough then.

wixy

Guys,

I am again in the Ongar/Clonee area & broadband if looking like more & more like dail up (ridiculous!).

Anyways I logged the fault today (1-337533509) & tech support confirmed that Eircom are looking at the fault & the latest (hot off the press!) is they have actually found the fault.

So hopefully this will all be fixed soon.......

As soon as someone notices it fixed can they post it on here?

Cheers!

BrookieD

i noticed over the weekend my connection went from 200kb to 1mb approx

maybe a fix is sooner than we think

jarvis

I also noticed that my speed increased to around 800kb from Friday. Early this morning I was getting 2.41mb which I didn't get too excited about as I noticed the same last Monday morning too and it just returned to it's lower speeds when I got home from work that evening. So I expect the same result tonight!!! I find www.speedtest.ie the best for checking speed, anyone else got good sites to check? I also use www.url.ie/qv
Either way speeds are still crap and when I do get those good speeds early morning they're very erratic. Can someone else try this morning glory syndrome and let me know are they getting better speeds A.M.
Also, has anyone got a phone call from BT recently, without actually having to contact them first??? If so what are they now saying?
I personally blame those Eircom idiot's. I wonder would they have already fixed this problem if it was effecting eircom customers?
There's a thought. I got an E-mail from BT saying that it was happening to everyone in these areas regardless of ISP. Does anyone know someone with a different ISP having these problems???
Jarvis.

tenandtracer

Hi
I have been checking my speeds at various times and they are uniformally s***e - so no morning glory syndrome for me (although maybe even slightly more s***e in the pm). I am in the Clonee/Ongar area.
Cheers
Steve


Date Download Speed Upload Speed Qos RTT Maxpause
23/07/2006 16:23 183 kbps (23 KB/s) 163 kbps (21 KB/s) 7 % 20 ms 650 ms
22/07/2006 10:43 201 kbps (26 KB/s) 108 kbps (14 KB/s) 14 % 20 ms 1380 ms
13/07/2006 18:40 84 kbps (11 KB/s) 103 kbps (13 KB/s) 5 % 22 ms 1444 ms
13/07/2006 09:19 299 kbps (38 KB/s) 115 kbps (15 KB/s) 10 % 21 ms 481 ms
12/07/2006 08:32 113 kbps (15 KB/s) 88 kbps (11 KB/s) 13 % 23 ms 1040 ms
10/07/2006 21:58 47 kbps (6 KB/s) 127 kbps (16 KB/s) 67 % 22 ms 994 ms
10/07/2006 08:11 270 kbps (34 KB/s) 157 kbps (20 KB/s) 8 % 21 ms 707 ms
09/07/2006 16:32 126 kbps (16 KB/s) 88 kbps (11 KB/s) 11 % 21 ms 757 ms
09/07/2006 11:24 225 kbps (29 KB/s) 114 kbps (15 KB/s) 14 % 24 ms 565 ms
03/07/2006 21:45 244 kbps (31 KB/s) 111 kbps (14 KB/s) 3 % 21 ms 1413 ms

navanman2003

Im in Ongar, Clonee and I'm just home.
LCP was down on my modem since 12 today when i logged into the router. Reset router and ran speed test and i've just got my best speed since June.
1.91MB with 50% QOS. Hears hoping this is it fixed.

Let us know ur results when u get to try them.

jarvis

navanman2003 wrote:

Im in Ongar, Clonee and I'm just home.
LCP was down on my modem since 12 today when i logged into the router. Reset router and ran speed test and i've just got my best speed since June.
1.91MB with 50% QOS. Hears hoping this is it fixed.

Let us know ur results when u get to try them.

I'm lost navanman. What's LCP? What's QOS? anybody?

wixy

Navanman,

I am also in Ongar. How do you reset your modem? I have the Zyxel 600 that Esat BT supplied me with.

It wud b great if all it now takes is a mdem reset....

Foxwood

jarvis wrote:

I'm lost navanman. What's LCP? What's QOS? anybody?

LCP is "Link Control Protocol". It's the basic coonnect your modem needs to make to the network before it can set up a PPP session and actually log you in to the DSL servers. When LCP is down, you ADSL connection is out to lunch.

QOS is "Quality of service". It's pretty much self explanatory.

tenandtracer

wixy wrote:

Navanman,

I am also in Ongar. How do you reset your modem? I have the Zyxel 600 that Esat BT supplied me with.

It wud b great if all it now takes is a mdem reset....

I reset my modem and it has not made a difference - I am in the Ongar area also.

decob

ashbourne, 180kbps down and 3% QOS....

wixy

Anyone fancy chasing them with a phonecall today?

I will be able to do it tomorrow if its not fixed by then.

But too flat out today to have time to be on hold for 30mins etc etc..

jarvis

Tech support called me today an left a message saying that they have updated the exchange and they were ringing to see how I was getting on and I was to call them back!!! The bloke didn't leave a name and when I called tech' they didn't know who called me and asked did I notice any difference in the speed inanyway. I told them I'm now getting 80kb/s instead of 40kb/s but I should be getting much more on a 3MB connection. They agreed and said they're still working on it and wil be in touch when they have more news. DOH

wixy

Guys,

Just onto Esat BT Customer service (Sarah - very helpful) who apologied etc etc & have given me 2 months free broadband.

They put me though to Tech Support who didnt have any update except that Eircom were still lookin into it. & that they made need a part & thats the added delay (Brilliant)

Anyways, make sure ye all ring up & get some sort of compensation! Feel free to quote my fault no. 1-337533509

Hopefully we'll be up & running before the weekend!!

jarvis

Got a call from Bt head of global products a short time ago. She said that Eircom applied a patch on the exchange yesterday and it didn't work so now they need a new piece of hardware and they're waiting to get it from Alcatel, they should know more tomorrow, She asked me to post what's happening on here. I jokingly asked if they had to order the part from Russia.... She said NO. Looking good! Brookie, did you get a reply from those E-mail addresses I sent you??
Jarvis

BrookieD

Jarvis,
I got a call from the head of products also, nothing today mind but its good to see we may be getting somewhere. My speed has increased slighty from 200kb to around 800kb

nr2

I got a call from BT too. Said they'd applied a software update and to see if it had helped.

It hadn't.

Hopefully that Alcatel part arrives by courier soon....

tenandtracer

jarvis wrote:

She asked me to post what's happening on here.

Fair dues to you for posting - but maybe, as a courtesy, BT should think about contacting their customers by email to let them know whats going on. There must be hundreds of customers affected by this?

navanman2003

Its fixed !!!!!!!!!!!!!!!! YEAH !!!!!!
I'm torrenting now and my speed is back up to 200K/sec,6 times faster than i was getting for the last 2 months.

Im in Ongar, Clonee; anybody in Ashborune confirm their speed is back up to normal.

nr2

I'm on the clonee exchange too and my d/l speeds are back to normal as well.

navanman2003

Date Download Speed Upload Speed Qos

---

27/07/2006 11:53 2351 kbps (294 KB/s) 312 kbps (39 KB/s) 93 %
18/07/2006 20:59 355 kbps (45 KB/s) 312 kbps (39 KB/s) 5 %
18/07/2006 20:58 81 kbps (11 KB/s) 311 kbps (39 KB/s) 25 %
16/07/2006 21:49 475 kbps (60 KB/s) 312 kbps (39 KB/s) 49 %
13/07/2006 13:48 637 kbps (80 KB/s) 312 kbps (39 KB/s) 2 %
13/07/2006 13:44 624 kbps (78 KB/s) 312 kbps (39 KB/s) 33 %
11/07/2006 18:25 496 kbps (62 KB/s) 322 kbps (41 KB/s) 5 %
11/07/2006 18:24 953 kbps (120 KB/s) 322 kbps (41 KB/s) 6 %
07/07/2006 00:05 508 kbps (64 KB/s) 313 kbps (40 KB/s) 11 %
07/07/2006 00:04 618 kbps (78 KB/s) 313 kbps (40 KB/s) 3 %

tenandtracer

In Ongar area, back to normal!



27/07/2006 12:24 1681 kbps (211 KB/s) 143 kbps (18 KB/s) 99 % 21 ms 25 ms
27/07/2006 09:07 1617 kbps (203 KB/s) 78 kbps (10 KB/s) 85 % 22 ms 109 ms
25/07/2006 16:28 286 kbps (36 KB/s) 126 kbps (16 KB/s) 19 % 20 ms 544 ms

kleefarr

Pleased to say (at the moment) I am at full speed.

Upstream Speed: 384 kbps

Downstream Speed: 3072 kbps

fingers crossed!

wixy

Guys,

I am in Ongar also.

Is there anything special I have to do e.g reset anything?

Also, what speed test program/website is everyone using?

Cheers

kleefarr

I haven't done anything.

Last checked a couple of days ago and I was getting 1024kb/sec.When I checked a few minutes ago 3072kb/sec.

It tells me on my Linksys ADSL Gateway/Modem

Strange how the upload speed always stayed the same though.

I'm in Kilkenny and have been getting fluctuating speeds of around 1100kb/sec for the last two weeks.

Diabolus

FFS ashbourne is still SLOW!

nr2

Wixy - http://www.irishisptest.com/runmyspeed.php , u.tv/speedtest and also try downloading a large file from ftp.esat.net to see how fast your connection is.

It should be back to normal now.

Cheers.

wixy

My speed on Ongar is still same

Rang Tech Support & they said the Clonee & Ashbourne exchange issue has now been fixed & that this must be just a issue with my connection!

Great

There sending a guy out to the exchange on Mon. to have a look at my connection.

Am I the only one that is still SUFFERING from slow speed? (150 Approx Kbps)

Diabolus

wixy wrote:

My speed on Ongar is still same

Rang Tech Support & they said the Clonee & Ashbourne exchange issue has now been fixed & that this must be just a issue with my connection!

Great

There sending a guy out to the exchange on Mon. to have a look at my connection.

Am I the only one that is still SUFFERING from slow speed? (150 Approx Kbps)

That guy Conor was dealing with this in page 2 or 3.
Maybe call and ask for him?

Sparko

I haven't had any change in speeds. Had a call from BT who said that they had heard reports that it was fixed. Anyone else in Ashbourne checked their speeds today?

decob

Sparko wrote:

I haven't had any change in speeds. Had a call from BT who said that they had heard reports that it was fixed. Anyone else in Ashbourne checked their speeds today?

not gonna be home till later, but will check once i get home and let ya know.

BrookieD

i have just checked my speed and still the same

BrookieD

Summary Last 10 Results:
Date Download Speed Upload Speed Qos RTT Maxpause
27/07/2006 17:18 463 kbps (58 KB/s) 310 kbps (39 KB/s) 24 % 17 ms 537 ms
27/07/2006 17:13 113 kbps (15 KB/s) 310 kbps (39 KB/s) 1 % 17 ms 1894 ms
27/07/2006 17:10 258 kbps (33 KB/s) 307 kbps (39 KB/s) 23 % 18 ms 613 ms
27/07/2006 17:06 282 kbps (36 KB/s) 310 kbps (39 KB/s) 30 % 18 ms 1044 ms
25/07/2006 15:51 425 kbps (54 KB/s) 300 kbps (38 KB/s) 15 % 19 ms 399 ms
25/07/2006 13:15 289 kbps (37 KB/s) 310 kbps (39 KB/s) 5 % 17 ms 1265 ms
24/07/2006 19:30 286 kbps (36 KB/s) 310 kbps (39 KB/s) 5 % 18 ms 1281 ms
24/07/2006 18:59 273 kbps (35 KB/s) 298 kbps (38 KB/s) 0 % 18 ms 3824 ms
23/07/2006 10:06 715 kbps (90 KB/s) 287 kbps (36 KB/s) 38 % 16 ms 287 ms
23/07/2006 07:45 692 kbps (87 KB/s) 306 kbps (39 KB/s) 16 % 15 ms 582 ms

Total Averages:
380 kbps (48 KB/s) 305kbps (39KB/s) 16 % 18 ms 1173 ms

RobertFoster

Mine speed is still the same. On the Ashbourne exchange. It says 2048/256 in the modem settings, but it's getting poor speeds on the various speed tests using different browers.

jarvis

I got call too earlier today. just home and speed is still very slow. live in Ashbourne. Am ringing Emer Kennedy back now to report speeds still poor! Will post her reply. Anyone in Ashbourne actually notice an improvement?
Jarvis

BrookieD

no speed increase and i am also in Ashbourne,

wixy

As I reported earlier, my connection in Ongar/Clonee still slow. Phone Tech support & they phoned back a cpln of hours later to state that it a "PDN fault" and they were getting Eircom out to the exchange to have a look at it.

Anyone else got any updates?

jarvis

They are aware that the fix didn't work for the AShbourne area and they are going to continue to pressure those idiots in Eircom. It's good to see that half the problem is sorted. It can only indicate a good chance of our area being sorted soon. If anyone in Ashbourne does get good speeds, let the rest of us know please!
Jarvis

whimsey

This evening irishisptest is giving 2.6Mb/313Kb which isnt bad.
Hopefully this is a permanent fix. Would be good to know what
exactly they did to fix it.

Whimsey

Sparko

Just done a speedtest, looks like things are back to normal. The test is telling me my download speed is 2.3Mbps, so it must have just taken a little bit longer to get Ashbourne up and running again

BrookieD

my irish speed test result are 1.5Mb DL and 300Kb DL... somethings not right here

Benster

My arse it's back to normal. I'm in Ashbourne and ISPTest shows I'm getting 27.0 kbps down / 295 kbps up.

I know it can be very erratic, but that's worse than ever.

B.

Sparko

Benster wrote:

My arse it's back to normal. I'm in Ashbourne and ISPTest shows I'm getting 27.0 kbps down / 295 kbps up.

I know it can be very erratic, but that's worse than ever.

B.

That's so odd, mine has been holding steady at about 2.3/2.4Mbps for the last 2 hours or so. I'm hoping it's going to stay like that in the longterm.

RobertFoster

The speed seems to have returned here, though it's fluctuating. Heading in the right direction at least...

Crazy Pet

I'm using this speed test
http://www.speedtest.bbmax.co.uk/

mixed results ranging from below 1mb - 2.3mb

This is unacceptable I'm asking for compensation for june / july