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Problems switching to Smart Telecom

  • 26-06-2006 11:15pm
    #1
    Gremlin
    Registered Users Posts: 358 ✭✭


    Hi,

    8 weeks ago I gave smart telecom a cancellation number after I got rid of eircom broadband. At the time I was told it would take 'Up to ten days'. After 10 days I phoned and was told it takes up to four weeks. After the four weeks I phoned again and was told it could take another four weeks (by a downright rude cust serv agent BTW). Anyway here I am 8 weeks down the line and still no broadband. I'm at my wits end at this stage. Two firends of mine who never had broadband before were up and running inside a week!

    I have three questions please;

    Is this a common experience or am I just downright unlucky?

    Should I now go to comreg and spill my guts to them?

    Is there something else I could do/someone I can ring?

    Thanks in advance for any suggestions/advice.

    A sad dialup Dave


Comments

  • #2
    mambo
    Registered Users Posts: 697 ✭✭✭mambo


    I'm waiting since beginning of April to change to Smart from another broadband supplier, i.e. almost 3 months. Apparently the DSL line is active, but I'm still waiting for delivery of my free modem, which is, ahem, "in the post"...

    Hang in there!


  • #3
    kaizersoze
    Registered Users, Registered Users 2 Posts: 7,042 ✭✭✭kaizersoze


    Gremlin, pop over to their support forum (http://support.smarttelecom.ie/forums/) and post there. Maybe one of their techs will find an answer for you.


  • #4
    nadir
    Registered Users, Registered Users 2 Posts: 1,419 ✭✭✭nadir


    ohh I must post there.


  • #5
    Gremlin
    Registered Users Posts: 358 ✭✭Gremlin


    Thanks for the feedback guys.

    Update: I phoned Smart today and was told that they now couldn't tell me when my changeover can be effected:eek:

    I've emailed the customer service supervisor expressing my displeasure!

    Lets see what happens. If nothing is forthcoming from that, methinks comreg needs to be informed.


  • #6
    d22ontour
    Registered Users, Registered Users 2 Posts: 3,386 ✭✭✭d22ontour


    Took me 7 weeks to switch from Eircon to Smart and after posting on the above forum i got results quicker.


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  • #7
    krajicek
    Closed Accounts Posts: 7 ✭krajicek


    we've been waiting for 'smart' connection for 5 months after all they just told us that that copper of our phone-line is not good enough. so we've cancelled the order and went to digiweb. connected 2nd day after order. good enough. smarttelecom guys always say they will call/mail but never do. f**k 'em

    kr


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