Outlook 2003 Not Showing Attachments

lynnfurlonger

Hi, An external source sent an email with a PDF attachment to myself and another guy. I received the attachment but the other email account didnt. It didnt show a paperclip and it didnt say Outlook has blocked unsafe attachments and the mail was smaller than the mail I received. Any ideas?
We are both using Outlook 2003 SP2.

mr_disc

Is your Pc on a network ?, the attachment may be blocked because of this ?... try asking the person sending the mail to rename the attachments extension to a known allowed one ( .doc maybe ? )

lynnfurlonger

It is on a network, but the same policy is used for all PCs/users. So the fact that I received the email should rule that out. Renaming the doc is not really what I want to do as he is a director of the company and not very computer savvy. I also forwarded the PDF doc onto him internally which he received ok.

mr_disc

Sorry maybe i should read have read the scenario properly lol,
maybe if u send another mail to that address with an attachment as a test again ( send from an external account, a webmail account or whatever ) , just to confirm it is still happening

lynnfurlonger

I tried that, sent the same attachment and it got through. Asked the original sender to send it again and it didnt come through. But Im not sure if that means its just that email address or if its their mail system being used, or if its settings in the mail account here.

Sleipnir

Have you checked the rules on the user's outlook?

mr_disc

well the problem musnt be on the senders side as it came through to your account. what would be best to do is send a new mail, from an external account, with a different attachment and see if the attachment gets through, this will elimante alot of possibilities.

lynnfurlonger

Theres no rules on the mailbox and no junk mail recipients or anything like that.
I sent another different PDF document from an external source and that got through fine.

mr_disc

Hard to call so , but if u were able to receive that last test u sent id say its ok........ maybe try one more just to be sure.

lynnfurlonger

It is hard to call, but I asked them to send the original again and it still didnt come through so now my boss is doubting our email system and ive no reason to give him. Thanks for your help anyway

mr_disc

double check the settings in outlook on the pc, Views, filters etc............

lynnfurlonger

Double checked everything, no rules or filters. Did a detect and repair incase that was the problem. no luck.