Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Telecoms Ombudsman?

Options
  • 29-06-2006 9:15am
    #1
    liamo
    Registered Users Posts: 1,193 ✭✭✭


    Hi,

    If one has a dispute with a telecomms provider over a bill and the provider is not going to resolve it - specifically, very long duration calls, ie 5 hours, (on a mobile phone FFS !!) - what is the next step? Is there a Telecoms Ombudsman to whom a dispute can be referred?

    Regards,

    Liam


Comments

  • Options
    #2
    liamo
    Registered Users Posts: 1,193 ✭✭✭liamo


    *bump*

    Anyone?


  • Options
    #3
    TimTim
    Registered Users Posts: 804 ✭✭✭TimTim


    You could try ComReg, assuming they admit they actually are responsible for telecoms.


  • Options
    #4
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    http://www.ombudsman.gov.ie/en/


  • Options
    #5
    cgarvey
    Registered Users Posts: 3,886 ✭✭✭cgarvey


    Call ComReg, but you're wasting your time if you haven't tried to resolve the complaint using the telco's own complaints procedure (which usually involves complaining to some specific person/department, in writing). Back up your complaint with references to dates/names of your correspondance with the telco, and the outcome (if any).

    .cg


Advertisement