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O2 "gold" upgrade

  • 07-07-2006 5:11pm
    #1
    jrey1981
    Closed Accounts Posts: 1,531 ✭✭✭


    I want to stick with O2, but they are not doing themselves any favours as regards customer retention.

    Have been told I am due a "gold" upgrade, but the handset prices are ridiculous. €129 for a Nokia 6230i or €359 for a Nokia N70.

    All I want is a nice new Nokia that is cheap to either replace my year-old 6230i or sell and put towards a sim-free N72 or N73 when they are out (a Samsung might be the only option to do that at the moment) - not much to ask, considering I spend over €1,000 a year with them.

    Tempted to change to Three and have even looked at Vodafone, whose handsets are all cheaper for new customers.

    Have written a letter of complaint.

    Ideas, similar complaints, or advice welcome!


Comments

  • #2
    Doctor DooM
    Moderators, Music Moderators Posts: 25,868 Mod ✭✭✭✭Doctor DooM


    Pop into an o2 retail store and ask if there's any special offers for gold upgrade customers on their samsung phones. You'll get a nice suprise. :)


  • #3
    jrey1981
    Closed Accounts Posts: 1,531 ✭✭✭jrey1981


    SDooM wrote:
    Pop into an o2 retail store and ask if there's any special offers for gold upgrade customers on their samsung phones. You'll get a nice suprise. :)

    will try that. But can I sell it and make a few bob to put towards a decent Nokia? ;)


  • #4
    art
    Registered Users, Registered Users 2 Posts: 1,202 ✭✭✭art


    Have to say. I switched from Nokia to Samsung with the last purchase and intend now getting a new Samsung. Found them to be great little phones. The only problem is the usual **** selection we get offered in Ireland, the best stuff is for other people apparently :(


  • #5
    jrey1981
    Closed Accounts Posts: 1,531 ✭✭✭jrey1981


    oh I wont be keeping it!

    I agree that the choice of phones here seems to be pretty dire, compared to the UK, for example. Very annoying.


  • #6
    VroomVroom
    Closed Accounts Posts: 97 ✭✭VroomVroom


    I'm in the same situation, O2 website told me I am entitled to a "Gold" upgrade from O2, thought handsets were very overpriced.

    Rang Customer Service, told them I wanted better options than I was being offered as a customer for 4 years spending about €100 a month, 10 minutes on hold they came back and told me I could have a "Gold" upgrade !!!

    I pointed out to them that to get a SE W800 on their Gold Upgrade would cost me €30 more than if I just went to Vodafone and signed up as a new customer, they basically said that I should go and do that!

    I am waiting to see of Vodafone actually release the W810i or V630i but I won't be going back to O2. Would be interested to see if they reply to the letter you sent them, I'm sure the person I spoke to in Customer Service has very little power to go giving me better options but the letter might work, good luck!


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  • #7
    jrey1981
    Closed Accounts Posts: 1,531 ✭✭✭jrey1981


    Will keep you posted. Hope to hear from them early next week.


  • #8
    irishproduce
    Registered Users, Registered Users 2 Posts: 2,827 ✭✭✭irishproduce


    Samsung s400i is great and good value on a Gold.
    When did you write the letter, I would be interested to see if you get a reply. Prob better writing an email


  • #9
    jrey1981
    Closed Accounts Posts: 1,531 ✭✭✭jrey1981


    well, I say letter, I actually sent an email.

    Wonder how much I can sell the S400i for?


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