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E-mail from NTL Customer Service

  • 17-07-2006 3:22pm
    #1
    poison-inside
    Closed Accounts Posts: 17 ✭


    Has anyone else received this email from NTL customer service?
    My connection has been down all day and then i get this email. whats goin on?

    Important Notice

    Our records show that you previously subscribed to ntl’s internet service and that you still have one or more ntlworld email addresses. These email addresses are not linked to an active ntl internet service. We must now advise you that from 28th July 2006 ntl will no longer be in a position to support your ntlworld mailbox.

    If you would like further details on ntl’s range of broadband services, offering speeds up to 6Mb please call 1800 234 234.

    Please note – replies to this email address will not be read.

    ntlworld Customer Service


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Do you currently have NTL broadband? If so, get them to link that email address to it and they shouldn't delete it. You may have set it up on an old connection, or they may have made a mistake.

    If your connection is down then I suggest ringing tech support to see if it's an outage problem.


  • #3
    Mountjoy Mugger
    Registered Users, Registered Users 2 Posts: 4,487 ✭✭✭Mountjoy Mugger


    It looks like they're treating the OP as a former customer. I'd ring them asap if this is not the case.


  • #4
    cbweb
    Closed Accounts Posts: 15 ✭cbweb


    Yes , I got that email too. I ignored that but since then and for the last 3 weeks my mailbox has been inaccessible due to I'm told by customer support migration to other email servers that has gone wrong for thousands of other users as well

    Colm


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