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Registering Vodafone Upgrade

  • 26-07-2006 9:16pm
    #1
    Brian017
    Registered Users, Registered Users 2 Posts: 2,916 ✭✭✭


    I got a new phone (kept my number) and I want to register online for my €80 credit. It says I have to log on to My Vodafone (which I did) And click on Register Upgrade pack; but I cannot find that section anywhere. Can anyone help? :)


Comments

  • #2
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Just try the one that says "Register your Details for FREE credit", it should ask you for your IMEI and recognise that its an upgrade. I was having trouble upgrading a new phone of mine about 2 weeks ago so hope its fixed now.


  • #3
    Brian017
    Registered Users, Registered Users 2 Posts: 2,916 ✭✭✭Brian017


    When I enter my IMEI this comes up:

    Sorry! This IMEI is for a phone that has already been registered or is not recognised as a Bonus Pack. Please contact our Ready to Go Customer Care Team if you have any further problems.


  • #4
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    Thats a pain, happened to me also. Maybe give them a call and ask if its working at all. You could register offline but I think that means less credit. Anyone who has purchased a phone recently having the same problems?


  • #5
    Pythia
    Registered Users, Registered Users 2 Posts: 7,469 ✭✭✭Pythia


    The shop probably never connected the equipment pack (phone) to connection pack (number). It's this stupid thing that takes about a second to do, but is always forgotten about. Basically it means the phone hasn't been allocated to you yet. Since the same phones are used for billpay and RTG, the IMEIs aren't automatically allocated credit, even though they're Vodafone phones. You need to contact the shop with the box of the phone and the upgrade pack box (they want the 8 digit pack numbers on them).

    I'm almost certain that's what's wrong.


  • #6
    byrnefm
    Registered Users, Registered Users 2 Posts: 889 ✭✭✭byrnefm


    I ordered a Vodafone upgrade pack from Vodafone a few months ago and the same thing happened to me (wouldn't recognize the IMEI). I emailed Vodafone support and they sorted it out for me but it took two emails.


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  • #7
    Brian017
    Registered Users, Registered Users 2 Posts: 2,916 ✭✭✭Brian017


    How long does it take them to reply?


  • #8
    Chaos_Path
    Closed Accounts Posts: 242 ✭✭Chaos_Path


    youre better off calling then to be honest. say when you register online its giging you that message. sure youll have to wait a few minutes but its shorter than waiting for emails.


  • #9
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Do it over the phone with them, explain the websites unclear and won't work.
    They'll sort you out.


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