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Vodafone Roaming Charges

  • 18-08-2006 7:59pm
    #1
    mik_da_man
    Hosted Moderators Posts: 9,952 ✭✭✭


    Hi Guys,

    Just a word of warning to people using roaming with Vodafone.
    I've just copped that all my roaming charges have been wrong for the last 3 months!!!

    I am a vodafone passport subscriber and this is "supposed" to give cheaper roaming charges but i found out that I was still being charged the top roaming tarrif.

    I copped this a few weeks ago when I checked my unbilled calls and had a call when I was in Hungary on Voda HU costing €27!
    I calculated using the passport rate and it should have been €6.50. I called up and the customer service rep said that I was on a different network despite that it said Voda HU on the website. He said when my paper bill arrived the correct network would be on it with the charge for €27.
    My bill arrived and the network was Voda HU with a charge of €6.50

    Anyway I called up again to see what happened and they admitted that the first charge was wrong and they corrected it. Then with the Cus Serv rep on the fone I spot checked a few more calls in Hungary Spain and UK and they were all wrong:eek:

    I have to get a full re-calc of my bill for 3 months because of this.

    Just a warning - CHECK YOUR BILL:cool:

    Mik


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