Not able to top up (meteor)

Nehpets · 02-09-2006 12:09am #1

First of all, I *think* this is the right forum for this. Sorry if it's not.

I bought 20 euro credit earlier today. About 5. Then around 10 I tried to enter it into my phone. I rang 1741 and got the usual crap "Welcome to meteor, please enter your 12 digit pin code now". After entering it in, I hear this: "sorry your account has not been credited. please contact customer care for help."

Can anyone explain why this is happening?

I re-registered my phone online about a week ago (I think). I received 20 euro for doing it online and then 10 euro as part of the 10 euro a month thing. That 30 euro is now wasted.

One of my friends reminded me that I might have to make 3 phonecalls before my phone is offically registered so with my last 6 cent I rang 4 people for a few seconds each. Now I have 0.00 credit and still not able to top up.

Obviously customer care isn't open now (even if it was I doubt they'll help much - from previous experience) so if anyone has any ideas or how I can fix this please say.

cashback · 02-09-2006 12:19am

You're not alone. Bought 20 euro credit at 22.30 this evening and it won't work.
My sister works in a newsagents and said people have been telling her this all day. Obviously the network must be down or something.
No answer from customer care of course.
Very annoying!

Nehpets · 02-09-2006 12:21am

Agh! Damn Meteor (I say that quite a lot)

I'll put up with dodgy coverage and messages sometimes failing 5 times in a row but this is a joke! I need credit on my phone! lol

chrislad · 02-09-2006 12:53am

Not really Meteors fault. More than likely An Post and PostPoint, who run all the electronic top up machines. I know they fed a load of used serial numbers into the system a while back.

Nehpets · 02-09-2006 1:08am

Oh right, any estimation on when it will be fixed?

Nehpets · 02-09-2006 1:41am

Just to let you know, it's working now :rolleyes:

Not able to top up (meteor)

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