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Digiweb - Is this fair?

  • 04-09-2006 1:19pm
    #1
    Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭


    I receieved this email from digiweb

    ===========
    Dear Sir,Madam,

    The bandwidth usage on your Digiweb DSL Broadband package over the last 30 days is as follows:

    Upload: 35651 MB

    Download: 8974 MB

    Total: 44625 MB

    Digiweb has a policy of allowing users flexibility on contended links however the figures above are deemed to be excessive and could impact the performance of the network for other users.

    The purpose of this mail is to inform you that your DSL connection has been restricted to 128Kbps. This restriction will remain in place until one of the following actions has been taken

    1) Your 30 day traffic usage falls back within the traffic quota advertised for your existing packageor

    2) You upgrade to a higher package which offers a large enough traffic quota to deal with your current usage levels

    In order to upgrade your connection you should contact our sales team on 1800285828.

    Regards,

    Digiweb
    ===============


    I have their dsl Xtra product and have a 40 gb allowance and normally have a 3Mbps connection. For going 4.625 gb over the limit my connecting has been reduced to 128Kbps for a month! Does that seem fair to you all and think it's acceptable and is would you conplain to them about it if you were me?


«13

Comments

  • Registered Users, Registered Users 2 Posts: 4,839 ✭✭✭Hobart


    How long have you had the Digiweb connection? Ask them for a report covering your lats 3-6 mnths usage. Work out the average. Personally, I would tell them to cop on.


  • Registered Users, Registered Users 2 Posts: 6,374 ✭✭✭Gone West


    just stop your bittorrent uploading!


  • Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭nd


    I'm not sure exactly but I think I've been with them approxamately nine months. Yes this is the first time they have ever told me that I've gone over the limit and yeah it seems totally ridiculous to me. I'd say fair enough if they reduced it down to 2mbs or 1.5 or something like that but 128kps!


  • Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭nd


    FuzzyLogic wrote:
    just stop your bittorrent uploading!

    I've no idea how I could possibly have uploaded that amount! I do use azeurous but I normally download as much or more than I upload and I don't even use it all THAT much.


  • Registered Users, Registered Users 2 Posts: 2,267 ✭✭✭kc66


    There are different packages for differrent user requirements. If you need more than your package allows maybe you should not be on that one? I can understand being píssed off if its a one off thing but they need to enforce some sort of penalty. If they didnt then you could get the lowest package (even if it is slower) and download all you want.


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  • Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭nd


    kc66 wrote:
    There are different packages for differrent user requirements. If you need more than your package allows maybe you should not be on that one? I can understand being píssed off if its a one off thing but they need to enforce some sort of penalty. If they didnt then you could get the lowest package (even if it is slower) and download all you want.

    Yeah but I went 4.625 gb over the limit on a 40gb allowance....And as a penalty I've had my 3mps connection reduced to 128kps for a month........you think that seems reasonable?


  • Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭nd


    on and the cheaper npackages have a lower limit....this is one of the more expensive packages.


  • Registered Users, Registered Users 2 Posts: 11,987 ✭✭✭✭zAbbo


    nd wrote:
    Yeah but I went 4.625 gb over the limit on a 40gb allowance....And as a penalty I've had my 3mps connection reduced to 128kps for a month........you think that seems reasonable?
    Is it not a rolling 30 days allowance?

    Which means your allowance is 40gb over 30 days, just wait a day or two, for the 30 day total to come down.


  • Registered Users, Registered Users 2 Posts: 1,855 ✭✭✭nd


    zabbo wrote:
    Is it not a rolling 30 days allowance?

    Which means your allowance is 40gb over 30 days, just wait a day or two, for the 30 day total to come down.



    I'm not sure about that......I presumed it was a monthly allowance.
    Does anyone know if they have a utility on their website for checking your usage? I don't believe they have but am not certain?


  • Closed Accounts Posts: 355 ✭✭peepsbates


    nd wrote:
    I'm not sure about that......I presumed it was a monthly allowance.
    Does anyone know if they have a utility on their website for checking your usage? I don't believe they have but am not certain?

    Get DUmeter for keeping track of your uploads/downloads


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  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    nd wrote:
    I've no idea how I could possibly have uploaded that amount! I do use azeurous

    Your aggregate usage (up + down) is now 40Gb but as the uplink speed is only 256k or 384k on a 3mbit package you HAVE been busy. I am not sure whether Digiweb have an aggregate cap or a download cap like some others.

    If you have no idea at all thats dangerous, hopefully its not a spam zombie or a warez server that was 'installed' on your system :p


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Have you checked your terms and conditions? It should all be covered in there. The most you will get here is speculation and maybe some sympathy but it is up to you to sort out the situation with Digiweb.


  • Registered Users, Registered Users 2 Posts: 7,042 ✭✭✭kaizersoze


    Could be worse. If you were UTV that indescretion would cost you around €70.


  • Registered Users, Registered Users 2 Posts: 6,539 ✭✭✭ghostdancer


    zabbo wrote:
    Is it not a rolling 30 days allowance?

    Which means your allowance is 40gb over 30 days, just wait a day or two, for the 30 day total to come down.


    you'd think that wouldn't ya, but i was waiting a week for mine to come back down from 44gb, only back to full speed today after getting the email last monday that it was being restricted. i'm fairly sure i read somewhere on Boards that restricted accounts are only reviewed every week....having DU Meter installed and there being virtually no heavy download days that would have caused some kind of in-balance throughout the month, that's the only thing i can think of that makes sense.
    between that, and 30day rolling transfer limit, it really is far too hard to monitor what's going, especially seeing as digiweb provide no stats information....

    thankfully it's not as bad as 2 months back when i'd allegedly done 140gb that month, which wasn't remotely possible, but couldn't do much about it seeing as they don't have any itemised info on the site. having installed DU Meter at home here however i knew for a fact that it wasn't anywhere near what digiweb were saying. thankfully one of the other Digiweb tech support guys got it sorted out and got us back from the restricted service, which was actually 64kbps, but wouldn't even load webpages...


  • Closed Accounts Posts: 9 corepl


    nd wrote:
    I'm not sure about that......I presumed it was a monthly allowance.
    Does anyone know if they have a utility on their website for checking your usage? I don't believe they have but am not certain?

    I think it is. It's much better than charging customers per every extra MB.
    Other European telcos use such approach.

    Why are you surprised ? You have agreed to this in your contract.

    Check if you can get Smart or NTL in your area.


  • Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    especially seeing as digiweb provide no stats information....
    I've seen a couple of rferences to http://mytraffic.digiweb.ie. What's the story with that?


  • Registered Users, Registered Users 2 Posts: 2,267 ✭✭✭kc66


    Foxwood wrote:
    I've seen a couple of rferences to http://mytraffic.digiweb.ie. What's the story with that?
    Thats for metro.

    They use a 30 day rolling period and if your traffic goes back below your quota it automatically gets unrestricted.


  • Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    I got limited today too. My sister decided to go on a downloading spree and transferred over 22 gigs in the last 7 days. So it'll probably be 3 weeks before i'm unlimited again. Needless to say she's been firmly warned now. Having a connection this slow is going to severely impact my regular usage now :mad: In fact, there's some things i *cannot* do now.


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    As a matter of interest do they warn customers upfront about this type of sanction? I had a quick look at the terms and condtions and there did not seem to be anything too obvious there (thats not to say its not just that I did not see it!) Surely something like this should be made very clear to the customer before they sign up?


  • Registered Users, Registered Users 2 Posts: 6,539 ✭✭✭ghostdancer


    kc66 wrote:
    They use a 30 day rolling period and if your traffic goes back below your quota it automatically gets unrestricted.

    no, it doesn't, i've totted up my traffic from 30 days previously and it should have only taken 2/3 days for me to drop back down by 4gb, it took a week for it to happen.



    dub45, yes, it's mentioned somewhere signing up anyway, i can't remember where but i definitely saw the "64kbps restriction for going over the limit" part before signing up.


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  • Registered Users, Registered Users 2 Posts: 4,864 ✭✭✭MunsterCycling


    Has anyone questioned the legality of imposing a restriction on an account from which you cannot check your usage online from the ISPs server? One for the toothless bunch in ComRag to deny is their responsibility I suppose...


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Has anyone questioned the legality of imposing a restriction on an account from which you cannot check your usage online from the ISPs server?
    there are 2 categories of restriction

    1. You are billed for busting the cap. As the telco consumer is entitled to "Control Of Expenditure" in principle the ISPs who bill you for exceeding your cap should allow you the facility to check that potential overbill situation with online stats .

    eircom do so they are entitled to bill you if you bust your cap , I believe perlico utv and imagine bill you so they should have such a facility and it MUST be accurate and up to date.

    2. You are throttled after the cap is bust. No "Control of Expenditure" issue there . It would be an issue where Comreg should produce a code of practise and an ISP which throttles subscribes explicitly to that code of practise in full including a/c resetting parameters.
    One for the toothless bunch in ComRag to deny is their responsibility I suppose...
    email them and ask what their position is, info@comreg.ie . I doubt you will get a straight answer beyond the 'we can do nothing we are a poodle' type ones.


  • Registered Users, Registered Users 2 Posts: 2,267 ✭✭✭kc66


    no, it doesn't, i've totted up my traffic from 30 days previously and it should have only taken 2/3 days for me to drop back down by 4gb, it took a week for it to happen.

    Yes it does.


  • Registered Users, Registered Users 2 Posts: 6,539 ✭✭✭ghostdancer


    well then explain how it took a week for my restriction to be lifted despite dropping ~10gb off the period on which i did 44gb.


  • Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    Has anyone questioned the legality of imposing a restriction on an account from which you cannot check your usage online from the ISPs server? One for the toothless bunch in ComRag to deny is their responsibility I suppose...
    You can check the usage. Look 4 posts above yours.

    On a similar note, i actually got 2 warning emails before i was restricted. So i assume anyone who gets restricted gets those same warning emails. The only problem is that i had email problems with NTL so i couldn't actually recieve those emails until yesterday. So they do give plenty of warning.


  • Closed Accounts Posts: 119 ✭✭job


    I have just been restricted too by Digiweb. No advanced warning at all...only found out as i emailed their tech support dept. Have been with them 2 yrs now and never had anything like this happen, nor have never been informed this would be happening.

    The reason your DSL connection has become slow is because you are in restriction as you went over your allow packet limits

    The package you are on is DSL xtre which allows you a traffic allowance of 40G Your current traffic is as follows

    Upload 4.288G
    Download 45.699G
    Total 49.987G

    There is no online way of checking your traffic this is something we are currently looking at, but if you call or e-mail support we'll be able to tell you your traffic levels

    If you have any furture questions please contact support on 1890 940405 or e-mail support@digiweb.ie

    Sent them an email about it, as when i signed up for my package, there was no cap at all and the contract i signed said that. That was the 4MB package, i have since downgraded to the 3MB package, but never signed another contract or agreed to any new terms and conditions.

    With the connection this slow, can barely browse the net...getting my emails is another story, impossible at the moment. Not a happy camper !! :mad:


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    could be worse, could be O2 3G who will charge €907 for every Gb over the limit (75c+ Vat per Mb) :D

    I make you 5.6Gb over which would cost €5000 if you were an O2 customer .

    Their 3Mbit product was always capped . Their 4Mbit product is currently capped at 60Gb ....although it may not have been in the past when you had it .....and their 5Mbit product is capped at 100Gb despite costing €180 a month .

    While I feel throttling is fairer than the systemic wallet raping we are used to from Irish telcos I also think there should be a Comreg throttling code of practise which is adhered to in full by all licenced carriers who choose to throttle .

    This Code should include at least one warning by email in advance ..5 days before you are likely to go over if possible , a text if possible , a resumption date to be given , AND the web interface which seems to be a Metro Only web interface and not for the DSL users at all .

    It would strike me that Metro customers may be throttled at present because they are the only ones who could have known but their DSL customers _arguably_ should not be throttled in the absence of such an interface and the edumacation program telling the punters where it is .


  • Registered Users, Registered Users 2 Posts: 16,055 ✭✭✭✭event


    job wrote:
    I have just been restricted too by Digiweb. No advanced warning at all...only found out as i emailed their tech support dept. Have been with them 2 yrs now and never had anything like this happen, nor have never been informed this would be happening.

    The reason your DSL connection has become slow is because you are in restriction as you went over your allow packet limits

    The package you are on is DSL xtre which allows you a traffic allowance of 40G Your current traffic is as follows

    Upload 4.288G
    Download 45.699G
    Total 49.987G

    There is no online way of checking your traffic this is something we are currently looking at, but if you call or e-mail support we'll be able to tell you your traffic levels

    If you have any furture questions please contact support on 1890 940405 or e-mail support@digiweb.ie

    Sent them an email about it, as when i signed up for my package, there was no cap at all and the contract i signed said that. That was the 4MB package, i have since downgraded to the 3MB package, but never signed another contract or agreed to any new terms and conditions.

    With the connection this slow, can barely browse the net...getting my emails is another story, impossible at the moment. Not a happy camper !! :mad:

    when you agreed to change contract, you agree to the terms and conditions of that contract


  • Registered Users, Registered Users 2 Posts: 2,059 ✭✭✭Buceph


    If you copied and pasted that e-mail, I'd ask them to send you another one, and another. If they make the same upload/download mistake(it has to be a mistake, very few people upload more than they download) challenge them on it. Say that they're figures are wrong, and demand to be reinstated.


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  • Registered Users, Registered Users 2 Posts: 377 ✭✭CarefulNow


    This happened to me again this month. They were backwards. I had dowloaded more than I uploaded but first they said I had Uploaded more. I just asked for proof of my usage and they sent me it.


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