Ntl Cutting Off High Usage Users

Jumpy

SyxPak wrote:

I'm more concerned about NTL/UPC's routing of my traffic tbh.

https://www.inex.ie/about/memberlist

I assume its on a waiting list. I dont fully understand the peering side of things, so someone else may want to comment on this.

PixelTrawler

Just back on hols - been away the most part of two weeks
didnt even get a reply to my mail to comreg in that time - is this a suprise?

po0k

Jumpy wrote:

https://www.inex.ie/about/memberlist

I assume its on a waiting list. I dont fully understand the peering side of things, so someone else may want to comment on this.

Hadn't bothered to check INEX, but glad to see they are actually going to use it.
Guess they're awaiting provisioning, kit and peerage paperwork to do the rounds.

That said, my smokeping graphs haven't been terrible, but they ping at such wide intervals that they inevitably miss the ping-spikes/packetloss that are experienced during a game of BF2.

aphex™

Ntl are currently outside my house putting up a new cable having brought fiber to the estate (FTE). Broadband offers are only weeks away.

I won't be signing up though because they can't decide what their cap is.

If they can't stick to their own conditions ie. download of 40gb then I won't be bothering with them. God knows what they'll be thinking of next.

I only usually download about 10gb.

That old biddy sending out those letters is an idiot.

cdebru

http://www.lgi.com/europe.html


Might be part of why they are kicking off high users they plan to launch VOIP here later this year

In late 2004, using advanced Voice over IP technology (VoIP), UPC Broadband began offering digital telephone services in the Netherlands and Hungary; Poland, Austria and Romania were added during 2005. In Switzerland, our local affiliate, Cablecom, began offering VoIP telephony in 2003. As of the second quarter of 2006, UPC Broadband added the Czech Republic to its VoIP markets and plans to launch in the Slovak Republic and Ireland later this year.

JNive

my imagination or a typo on that site ?

http://www.lgi.com/ireland.html wrote:

UPC Ireland offers three tiers of chello brand high-speed Internet access service with download speeds ranging from 1 Kbps to 3 Mbps.

Jonnie_Onion

They still haven't updated their User Policy. Some poor CSR is going to get destroyed when I get my own letter. Stayed within 40 gig, but uploads had already put me over the new cap before I'd heard about it.

paulm17781

Jonnie_Onion wrote:

They still haven't updated their User Policy. Some poor CSR is going to get destroyed when I get my own letter. Stayed within 40 gig, but uploads had already put me over the new cap before I'd heard about it.

What new cap?

Jonnie_Onion

They're calculating your monthly usage based on download+upload instead of download from now on.

paulm17781

Jonnie_Onion wrote:

They're calculating your monthly usage based on download+upload instead of download from now on.

W*ers! Sad thing is Smart are the only other company I would have considered. Don't want to risk that right now...

kin9pin

How come their user policy still says:

""Normal use" of the service is defined as up to 1 gigabyte downstream of data transfer daily
(which equates to approximately 200 music tracks, 650 short videos, 10,000 pictures or
around 100 large software programmes downloaded per day).
Monthly usage allowances for ntl’s Broadband services are: up to 2 (Gb) (Broadband Value),
16 Gigabytes (Gb) (Broadband Starter), 30 Gb (Broadband) or 40 Gb (Broadband Max). All
monthly usage allowances refer to levels of downstream data transfer monthly."

Cuddlesworth

kin9pin wrote:

How come their user policy still says:

""Normal use" of the service is defined as up to 1 gigabyte downstream of data transfer daily
(which equates to approximately 200 music tracks, 650 short videos, 10,000 pictures or
around 100 large software programmes downloaded per day).
Monthly usage allowances for ntl’s Broadband services are: up to 2 (Gb) (Broadband Value),
16 Gigabytes (Gb) (Broadband Starter), 30 Gb (Broadband) or 40 Gb (Broadband Max). All
monthly usage allowances refer to levels of downstream data transfer monthly."

Because they havn't been sued yet.

00sully

how anyone who has gotten disconnected hasnt sued yet given the above user policy is beyond me - even take them to the small claims court!!??!?

oceanclub

Actually, this is funny:

"1 gigabyte downstream of data transfer daily (which equates to approximately [...] 100 large software programmes"

Hmm, a large software program is 10 megs? Was this user policy drawn up in 1989?

To put this into perspective; anyone who downloaded the recent "Company of Heroes" PC game demo would have used up 1/7th of their monthly cap in one go, based on their "new" policy.

P.

Mojito

Has anyone got disconnected ?

mandrk

As an NTL customer I think NTLs resolution to their bandwidth problem by cutting off high bandwidth users and their implementation of that is absolutely shocking.

On the other hand I have to say it appears to have worked ..... for the moment. I'm not a high end user and my 2Mb connection is ample for what I need but since the end of July I've been getting ridiculously bad download speeds varying from only OK to downright crap. The latency introduced has also played havoc with my Blueface VOIP.

But in the last week or so things have improved, I'm getting decent download speeds even at Peak times and people can hear me now when I make a phone call (Divorce proceedings put on hold!).

Just curious to see if NTLs arse about face solution has worked for anyone else?

PixelTrawler

I realise other events are probably taking up comregs valuable time (:rolleyes:) but did anyone who wrote to comreg in connection with these NTL problems get a reply yet... ( I didn't and its been over 2 weeks since i wrote to their consumer line )

Also as its the new month have any new letters gone out yet to people...

FrankGrimes

mandrk wrote:

As an NTL customer I think NTLs resolution to their bandwidth problem by cutting off high bandwidth users and their implementation of that is absolutely shocking.

On the other hand I have to say it appears to have worked ..... for the moment. I'm not a high end user and my 2Mb connection is ample for what I need but since the end of July I've been getting ridiculously bad download speeds varying from only OK to downright crap. The latency introduced has also played havoc with my Blueface VOIP.

But in the last week or so things have improved, I'm getting decent download speeds even at Peak times and people can hear me now when I make a phone call (Divorce proceedings put on hold!).

Just curious to see if NTLs arse about face solution has worked for anyone else?

I was having connection problems for 2 months from July - connection would drop ever hour or so and I'd have to reset the modem, very annoying. Someone with more expertise can clarify, but I'm almost certain that heavy users could not have been the cause of these problems - they could have slowed my connection speed when I was connected, but their downloading would not actually cause my connection to drop. I think it was a completely separate problem with their new network setup.

The fact it took 2 months to resolve is disgraceful.

jo.king

Most things have been covered here, including the change of NTL terms which will now state that upload bandwidth use is included in the download cap (an absolute joke!!) except for that...

when i received my letter i asked them to re-check and get back to me with the actual figures of my download and upload amounts, they came back to me and told me that i had Downloaded 57GB and uploaded 39GB - which is totally INCORRECT as i have a download monitor and i had kept within my allowances every month since i have signed up

- are NTL incorrectly monitoring there customers usage? :eek: :mad:

sham69

I wrote (emailed) ComReg about 3 weeks ago and havent heard anything back. I rang NTL 3 weeks ago and cancelled my subscription. I was originally just going to cancel my broadband but the guy was so arrogant and rude that I decided to get rid of the whole lot. Havent heard anything since so I am just going to disconnect my equipment and leave it in the box ready for collection. I am waiting on magnet to connect me in two weeks time.
Will never touch NTL again...

PixelTrawler

jo.king wrote:

Most things have been covered here, including the change of NTL terms which will now state that upload bandwidth use is included in the download cap (an absolute joke!!) except for that...

when i received my letter i asked them to re-check and get back to me with the actual figures of my download and upload amounts, they came back to me and told me that i had Downloaded 57GB and uploaded 39GB - which is totally INCORRECT as i have a download monitor and i had kept within my allowances every month since i have signed up

- are NTL incorrectly monitoring there customers usage? :eek: :mad:

Go back to them with your own totals and request a day to day break down...

Did you use a download meter like netmeter that can give you a daily breakdown.

If so do up an excel sheet and send it to them with your totals up and down for each day of the month and ask them how are their figures so out of synch with your own...

Jonnie_Onion

They finally got around to changing "download limit" to "usage limit" on their product information page.

They still haven't updated their user policy dated March 2006 though. :rolleyes:

oceanclub

Jonnie_Onion wrote:

They finally got around to changing "download limit" to "usage limit" on their product information page.

They still haven't updated their user policy dated March 2006 though. :rolleyes:

Seriously, that's outrageous. It's unbelievable that they still haven't announced this properly. It's like dropping half the channels they give to digital subscribers, hoping they don't notice.

P.

po0k

I remember Netsource doing the same thing.

tinkerbell

Well I just rang NTL there to see what my usage was, if I needed to upgrade to a higher broadband product. I don't think I am anywhere near my actual limit but I thought I would check anyway. The girl on the phone hadn't a clue what I was on about. She told me "there is no limit, you can download as much as you want!!" Oh and both Customer Services and Broadband Support told me this.

jo.king

Im fed up with these new policies for NTL - considering a new ISP and cant get Magnet, BT seem to be second best...anyone any comments?

Thanks, Jo.

PixelTrawler

tinkerbell wrote:

The girl on the phone hadn't a clue what I was on about. She told me "there is no limit, you can download as much as you want!!" Oh and both Customer Services and Broadband Support told me this.

Amazing:eek: ... probably wouldn't want to chance it though!

Sponge Bob

whereas in Holland even their €15 package has no limits and the speeds are quite similar to here on an € basis.
In Ireland

http://www.chello.nl/Abonnementen/Internet/

GEEN means NONE

Noelie

Can they just change T&C's during my contract? I'm only with then 2 months and so have another 10 months.

Edit: Does anyone know of a good free download counter? I've used DU MEter for the last month but don't want to pay for anything that NTL should be supplying

Mojito

Noelie wrote:

Can they just change T&C's during my contract? I'm only with then 2 months and so have another 10 months.

Edit: Does anyone know of a good free download counter? I've used DU MEter for the last month but don't want to pay for anything that NTL should be supplying

Try Netmeter. http://readerror.gmxhome.de/

It's very similar to DUMeter but its free