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Ntl Cutting Off High Usage Users
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Heh, epic thread. Started in 2006 and is still here
I do wish NTL would provide some service for monitoring the cap. Its bull**** that they don't, imo. I don't know, nor would many others, what sort of risks your are taking, security wise, installing a third party application to monitor traffic.0 -
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Do I spy an employee....blah...
I'm sick to death of the likes of UPC peddling the likes of DU meter.
ok, I might not be the average user but these are the network devices I have in my home.
2 x Desktop PC
1 x Laptop
1 x Playstation 3 [PS3 to it's friends]
2 x Playstation Portable [PSP to it's friends
]
1 x Nintendo DS
1 x Internet radio streamer [can't think of the manufacturer or model off hand]
1 x DLink Network IP video camera
1 x Nokia N95 8GB
1 x Nokia E60
Now, YOU tell me how DU Meter is going to monitor MY bandwidth usage. If I was on UPC [which I was until recently], how would I even begin to GUESS how much bandwitdh I use? There is no way in h3ll. The first I would know of it would be when I get a sh!tty threatening letter from them. The best bit is that when THEY tell YOU that you have exceeded your cap, you have no way of knowing if they are correct or not.
The long and the short of it is. UPC have the technology in place to know how much bandwitdh we are using on a daily basis. There is no real reason why they do not make this available to their users.0 -
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Sudsy, the reason the staff get blamed is that they are unfortunately the face of the company. No one here thinks the person they are speaking to is the cause of the problem but they're answers are often less pleasant than an electric shock. This is the companies fault they should be looking at this and getting the staff better trained and more capable of dealing with problems.
How often do people hear they need a technician to call round and fix modem and one isn't available for 2 weeks, then the service comes back later that day. This doesn't help and doesn't give a good impression as obviously (deliberately or not) they have just lied to a customer. Customers want reassurance, not to hear fabrications to get them off the phone. I stress, this should be policy and only management can change that.
Yes, I worked front line many time before, be it customer service or technical support. It is hard dealing with an irate customer and generally unpleasant. If the customers can get their issues resolved on the phone they would be happy. All UPC seem to do is try to fob people off, that is not customer care.
What is it with all the pro-UPC suddenly? 0 -
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In regards to defending the customer service side i know it's up to management, wasn't defending the company was defending the little guy who although didn't cause the problem they are the ones that get hammered by the customer literally...
Sadly that's the job.
Perhaps a change needs to be brought on from within, perhaps management don't know how bad it actually is. The sad thing is until how customers are dealt with changes, this won't stop.
When working part of customer care in a large bank. I used to get quite a lot of irate customers calling. The awful thing was I was totally on their side. Obviously I couldn't say this and would have to take the banks stance. Each time I got a call like this, I would bring it directly to my manager to highlight what really annoys customers. Perhaps this is done in UPC but someone isn't listening. Either way something should be done and if the CC staff are unhappy with how they're talked to by customers, they should be doing whatever needs to be done so that they can make customers happy.I like you have worked in a call centre i have seen receptionists put in hospital...
Seriously? There's never a need for that. I hope the perpetrators got what they deserved.0 -
I didn't mean that they block all virus's into the server, I simply stated that it was monitored and this was in response to a port already posted on the thread so you read the threat and do research on ppl's answers before you go trying to put someone doen thinkin your smart...
Firstly, I'm not going to research what you said on anther thread while answering something on this one
Secondly, you said, and I quote....
Emphasis mine.But on that note all traffic is monitored by the server so even if they are not monitoring you they are monitoring for viruses and spyware so there is still security there
You are saying that there is security there for the customer because UPC monitor for virus and spyware. How is this security for the customer? If they are only monitoring and not removing?
I don't think I'm "smart" [although I would like to think that I'm somewhat knowledgeable in technological areas], and I apologise if I am coming across as a smart ass. But comments like yours give the non technical people a false sense of security in the UPC product. There is NO security in UPC monitoring traffic as they do not remove ANY virii or spyware from traffic on their network [excluding hosted email filters]0 -
paulm17781 wrote: »How often do people hear they need a technician to call round and fix modem and one isn't available for 2 weeks, then the service comes back later that day. This doesn't help and doesn't give a good impression as obviously (deliberately or not) they have just lied to a customer. Customers want reassurance, not to hear fabrications to get them off the phone. I stress, this should be policy and only management can change that.
Yes, I worked front line many time before, be it customer service or technical support. It is hard dealing with an irate customer and generally unpleasant. If the customers can get their issues resolved on the phone they would be happy. All UPC seem to do is try to fob people off, that is not customer care.
What is it with all the pro-UPC suddenly?
Pretty much sums up my experience of UPC to date. Shoddy customer service, and I've told them that in a recent complaint, have they bothered to deal with my complaint apart from acknowledge its receipt .... OF COURSE NOT!!0 -
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