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Ntl Cutting Off High Usage Users

xbox360dublin · 2006-09-06 09:43:43

Hey Got a letter yesterday from NTL called "disconnection notice". Basically it says that they are disconnecting me from my broadband within 10 days due to over usage of my download limit, it says i downloaded 85gbs in august (which is a lot, i didnt even know i downloaded that much.) ive been downloaded tons of demos…

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#122 11-09-2006 3:34pm
PixelTrawler

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bk wrote:

Personally I think a letter should be compiled of all our complaints and sent to the head of UPC Broadband Ireland, but also sent to Greg Maffei, CEO of Liberty Media (UPC's owners) and to the Sunday Business Post.

Also some sort of UPC Sucks site should be set up, listing all of the complaints.

That would likely catch the attention very quickly.

Not a bad idea as well... Only snag is it will only be one letter and it will just contain the anonymous names of forum users... (then again the impact will depend on how much they care about their customers... )

Might be better if each user wrote personally and referred back to this thread... If enough people highlight it it might sink in...

Good idea to hammer the CEOs though...

"Dear CEO,
You are haemorrhaging customers for the following reasons" "

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#123 11-09-2006 4:07pm
6th

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Ok I just got a phone call from NTL about my slow BB, they said i have to ring back when i get home and do some tests. When i mentioned that i was aware of problems he asked ahd i read in on Boards.ie, I said yes and he said that one reason why my connection could be slow is from people in my area exceeding their download limit.

So if they had an automatic shutoff then surely this one stop the problems i have with my connection?

On and I found out I have a 2MB connection, meh.

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#124 11-09-2006 4:38pm
paulm17781

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6th wrote:

By let them have it I mean tell them all the problems I have, all the bad things I heard and anyaything else that comes to mind. I dont shout at people in situations like that - i've dealt with nasty customers and dont see the point.

Apologies. A lot of people think that if you shout at whoever answers the phone it will help when in fact all it does is annoy some poor person. I thought you were one of them.

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#125 11-09-2006 5:00pm
6th

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No problem, I worked with the public for long enough to know it doesnt help.

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#126 11-09-2006 5:12pm
DonkeyStyle \o/

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paulm17781 wrote:

A lot of people think that if you shout at whoever answers the phone it will help when in fact all it does is annoy some poor person.

Yes, it's far more useful to talk ver-eee slooow-lee for them and just keep repeating what you want until you get it.
I only resort to shouting very slowly when the normal-tone approach fails.

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#127 11-09-2006 5:12pm
Freddie59

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sham69 wrote:

IAm panicking now as I am fairly high user but don't mind paying the extra. I am supposed to be on a 6mb line but its only measuring in at 3?

Have a look at this:

http://www.boards.ie/vbulletin/showthread.php?t=2054988942

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#128 11-09-2006 5:27pm
DemonOfTheFall

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Joebloggs4817 wrote:

Not to mention other stuff to mention like the rubbish routing, the fact that the newsgroup access is next to useless now..

This is a big beef for me aswell.

I used to get 1102 KB/s from their news server.

I know get 60 KB/s.

Boo

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#129 11-09-2006 5:33pm
dub45

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6th wrote:

Ok I just got a phone call from NTL about my slow BB, they said i have to ring back when i get home and do some tests. When i mentioned that i was aware of problems he asked ahd i read in on Boards.ie, I said yes and he said that one reason why my connection could be slow is from people in my area exceeding their download limit.

So if they had an automatic shutoff then surely this one stop the problems i have with my connection?

On and I found out I have a 2MB connection, meh.

Did you ask him why the slow speeds had only become prevalent when UPC took over? It is not today nor yesterday that people started exceeding their cap with NTL:rolleyes:

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#130 11-09-2006 6:41pm
Drapper

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has anyone posted a copy of one of these letters??

its all hersay until we see one!

call me doubting Thomas but I really would like to see the content!

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#131 12-09-2006 3:28pm
fatherdougalmag

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They've probably been disconnected

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#132 12-09-2006 3:30pm
6th

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I was just on complaining about how slow my BB is and the very nice girl told me it might be 2 weeks until its up to speed again. She says they are issuing letter to people going over their limits and that they will be disconnecting them in the next while - this will speed up my connection

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#133 12-09-2006 5:12pm
xbox360dublin

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the letters were sent on the 4th september, the disconnections are taking place on the 14th of september, they are all going ahead, no appeals, they dont care, i keep getting through to the waterford department but they wont help me, i keep asking who is dealing with it but they dont know exactly, which is weird!

so back to eircom for me!

was going to use magnet but it takes 4 weeks apparently according to their sales dept

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#134 12-09-2006 6:04pm
Sponge Bob

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Maybe try NTL HQ , 01 2458000

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#135 12-09-2006 10:40pm
DemonOfTheFall

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But the letters dont say that they are cutting anyone off. They just say that they will cut you off if you continue as you are going.

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#136 13-09-2006 10:03am
PixelTrawler

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DemonOfTheFall wrote:

But the letters dont say that they are cutting anyone off. They just say that they will cut you off if you continue as you are going.

Didnt xbox360dublin get a letter sayings hes being cut off this week?

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#137 13-09-2006 10:14am
CiaranC

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But the letters dont say that they are cutting anyone off. They just say that they will cut you off if you continue as you are going.

...what?

Try reading the title or the content of the thread

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#138 13-09-2006 10:32am
Drapper

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I again want to see the letters. I think this might be a scare thread started by NTL .......

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#139 13-09-2006 10:43am
CiaranC

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okaaaay

Ive met xbox360dublin, I did some work for him two weeks ago. He didnt strike me as the sort of person to make this stuff up. He did strike me as the sort of person to do a lot of internet traffic.

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#140 13-09-2006 10:49am
Sponge Bob

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There is no reason to disbelieve him

NTL sent warnings to some and disconnects to a select few.

These are being processed in the NTL Waterford call centre. NTL have announced they are closing this Waterford centre so NOBODY down there gives a **** any more.

The decision makers who decided that the hogs must go (but only after 4 warnings that were never sent out ) are either in

1. Chorus HQ bunker in Limerick 1890 20 20 29 or 1890 417 888 or +353 61 272120

or

2. NTL East wall bunker , 01 2458000

Contact them, not Waterford. Waterford is only a zombie film set for the Living Dead Reloaded .

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#141 13-09-2006 11:26am
Moriarty

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Couple of drappers posts deleted due to irrelevant pants.

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#142 13-09-2006 11:29am
Drapper

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has anyone been cut yet? I've spoken to my contact in NTL at a high level and he was not aware of any letter and has asked if there is a copy that can be posted, NTL do read Boards.

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#143 13-09-2006 11:36am
Sponge Bob

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Is this The Revenge Of The Living Dead in Waterford so Drapper ????

Their motto, 'we have no jobs so you have no customers'

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#144 13-09-2006 11:39am
Drapper

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Sponge Bob wrote:

Is this The Revenge Of The Living Dead in Waterford so Drapper ????

Their motto, 'we have no jobs so you have no customers'

Think your right, tis not nice what they are doing, jobs being lost is not a nice thing!

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#145 13-09-2006 11:42am
CiaranC

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Drapper wrote:

've spoken to my contact in NTL at a high level and he was not aware of any letter

What? Someone in NTL not aware whats going on within the company? I simply refuse to believe it. That could never happen.

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#146 13-09-2006 12:19pm
Sponge Bob

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The Living Dead will have 6 more months of fun fun fun zombie stuff with the customer base, and then they are gone .

It was a bit stupid to have all NTL customer support in one call centre and to tell them they would all be let go before another call centre was ready to take up ANY of the slack.

Ah Well

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#147 13-09-2006 3:58pm
DemonOfTheFall

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CiaranC wrote:

...what?

Try reading the title or the content of the thread

Sorry I did read the thread, just not very closely.

I thought that everyone here had gotten the same letter as me, saying "FINAL NOTICE" or some such, and that you had one more chance to behaave yourself.

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#148 13-09-2006 4:50pm
#Smokey#

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all irish ISP's should have another category for BB lines so there would be

|Personal/Residential| Downloader/Internet Junkie| Business

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#149 13-09-2006 5:07pm
TCP/IP

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I have been cut off and have even gone as far as talking to the customer services manager, there is no way I am allowed back on the NTL service she says so I have in turn cancelled all my NTL services so hello Sky and BT. Thank god for 3G datacards or no interent for me

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#150 13-09-2006 5:21pm
Sponge Bob

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What already ???

Did you get a notice in writing ?

Did you get 4 letters warning you to moderate ?

When did you get a letter that said 'disconnect notice' on it ??

Did it come 2 weeks before the disconnect happened or more ?

How much did you d/l in the month before the disconnect letter went out , I'd suspect 80Gb + or double the cap .

How long are you cut off now ??

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#151 13-09-2006 5:26pm
paulm17781

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TCP/IP wrote:

I have been cut off and have even gone as far as talking to the customer services manager, there is no way I am allowed back on the NTL service she says so I have in turn cancelled all my NTL services so hello Sky and BT. Thank god for 3G datacards or no interent for me

This is a very foolish business move by NTL. Granted, if my service improves I'll be happy but NTL were starting to make some impact. Cutting people off won't help them.

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