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Trouble setting up a POP3 account within Outlook Express

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  • 06-09-2006 10:37pm
    #1
    aoa321
    Closed Accounts Posts: 397 ✭✭


    Hi all,

    Can any of you help me out here please, I'm pretty sure that I'm doing something stupid but I can't figure it out.

    I am attempting to set up an e-mail account in Outlook Express, I'm trying to connect to my NTL POP3 account but I cannot get it working.

    I go into tools and then accounts on Outlook express and then hit the Add button, I give it my display name and on the next screen I specify that my incoming mail server is a POP3 server.

    I enter pop.ntlworld.ie as the Incoming mail server, I enter smtp.ntlworld.ie as the ougoing mail server. I then give my account name as christian.surname and enter the password, any boxes that are not clicked by default by the setup Wizard I leave alone.

    So that's it, it should work but whenever I try to receive or send messages all I ever get are the following error messages
    A time-out occurred while communicating with the server. Account: 'pop.ntlworld.ie', Server: 'pop.ntlworld.ie', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
    A time-out occurred while communicating with the server. Account: 'pop.ntlworld.ie', Server: 'smtp.ntlworld.ie', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

    To be honest this is starting to drive me mental, what am I doing wrong? Should I be entering some pre-fix on the server names or wha? I've been through the help on NTL and on Outlook Express and I can't find a solution.

    I have a hotmail account setp correctly as a HTTP account and it's working perfectly everytime from within Outlook Express.

    Any help or direction would be very much appreciated.


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  • Options
    #2
    Foxwood
    Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    aoa321 wrote:

    So that's it, it should work but whenever I try to receive or send messages all I ever get are the following error messages
    A time-out occurred while communicating with the server. Account: 'pop.ntlworld.ie', Server: 'pop.ntlworld.ie', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
    A time-out occurred while communicating with the server. Account: 'pop.ntlworld.ie', Server: 'smtp.ntlworld.ie', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

    To be honest this is starting to drive me mental, what am I doing wrong? Should I be entering some pre-fix on the server names or wha?
    The problem is caused by your anti-virus software (Norton?).

    A quick google for 0x800CCC19 turns up a Microsoft KB article which points to a link on the Symantec website.


  • Options
    #3
    aoa321
    Closed Accounts Posts: 397 ✭✭aoa321


    Foxwood,

    Thanks a million for the information, I'll give it another try when I get home tonight. It won't be the fist time Norton AntiVirus has caused me trouble - it's more hassle than it's worth.

    aoa


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