Aohell

BlaasForRafa

Star* wrote:

wow good lot of aol people use the boards. hello to all.
Agree Liam C is a gentleman . . but i'm lost ... i have no idea who the other person in tech could be !

Liam C is alright but he can be full of guff sometimes.

magick

I'll give ya a clue "Uhhhhhhhhhhhhhhhhhhhhh"

who in tech?

spriggs?

T17cH

Them mysterious notes were hilarious

upthere

(NO NAMES PLEASE) . I genuinly used to think that he had some form of autism. I tried to make peace with the guy when I got off on the wrong foot, but typical him he is old fashioned opinionated and clannish just like a 1950's old woman, so I guess that's why I don't like him.
I aint the best to get on with meself but sur who is.
I always felt like an outsider there.

Star*

high fiving people - when did that happen ? could just see all those confused faces when that happened.

Ohhh i soo wish i knew who you were all talking about - because i don't think it is the aforementioned K

shinzon

magick wrote:

who in tech?
(NO NAMES PLEASE.)

Good on ye magick, hit the nail on the head there, the legend provides me with endless hours of entertainment even in my darkest most depressing hours, hes like a ray of sunshine

I once caught him brushing his teeth in the jacks in aol, and to this day he still doesnt know my real name and i have no intention of ever telling him

Shin

Crazy2262

shinzon wrote:

I once caught him brushing his teeth in the jacks in aol

Shin

He is always at it. I get a headache when he comes over to talk to me about his day and what he thinks he could do better if he ran the place. lol

shinzon

Crazy2262 wrote:

He is always at it. I get a headache when he comes over to talk to me about his day and what he thinks he could do better if he ran the place. lol

Speaking of which havent seen him in yonks, not since the all hands, is he on one of his extended as he calls it "Stress Breaks"


Shin

Crazy2262

Oh hes here alright with the monitor, keyborard and mouse pad (and probably the chair if he could) all on stilts about 6 foot off the desk!!!!

shinzon

BlaasForRafa wrote:

He has a bog-roll in the drawer above his pc did ya know that? god knows what for...I don't want to speculate

dear god thats just way to much information for my fragile little mind to handle

Shin

upthere

BlaasForRafa wrote:

you were always a sound lad, I never had a problem with ya

splogs on the other hand, I never seen anyone have so many illnesses and find so many tricks for getting out of doing work.

and as for the monitor and stuff way up in the air, I'm sure he'd get some kind of deficiency if he hadn't them up there....or maybe its all for show...u decide lol

I always liked the lads on my team too I was just one moody bastard
But in fairness, I felt bad for yez when youz got that supervisor. I mean the lads on my team worked good and were good at what they done, yet they got penalized for taking 1 minute over their break, or being a few minutes late. I though ksprogg was disturbed from all the health web sites he had visited and suffered from what you would call ""need a damnice cream now syndrome'"

The supervisors need to be proper for their job in fairness. Supervising particulary in a call centre like AOL, requires a person who people can report to and feel safe is they are having job difficulties because of a personal issue outside of work. My particular supervisor didnt give me any support of allowance after I had got her proof that I had of issues outside of work.

L cement, in my opinion had no cop on at all. She would constantly do people over breaks and I felt very bad one day when she escorted two lads on my team to the door, I reported her over that because they were good at what they done, and I mean shift changes can mess your body clock up so minor flucuations in punctuality are to be expected; she had so little care for her employees issues that I was shocked!!
L cement was so sad one day, she came in 2 hours before she was due to start just to see a match for her own team play rugby. Now she'd make me cry if she was nice.
When I walked out because of the unreal way she spoke to me, she rang my house 10 times while I was in watchin telly. she got my mobile number and it was private.
Im glad youz lads are rid of her now coz I think she was the worst thing that happened to yiz. Whats the new sup like anyhows?

upthere

BlaasForRafa wrote:

He has a bog-roll in the drawer above his pc did ya know that? god knows what for...I don't want to speculate

Ah on that one, I guess he's eating too much allbran because he saw the add saying irish people dont get enough fiber. So at the moment he''s pretty laxadated.
He's some man.:)

Meadows

I'm going on 5 years in there now, its interesting at first, then frustrating for ages, then once your mind has turned to mush and you realize that all those little competitions are to make you work harder for the same money are a scam, its ok. I'm not sure if the human mind is suited to such repetition.

The latest thing they are pulling is performance related pay, which sounds like a good idea, but in fact they are putting just about everybody on the second lowest plan to save themselves money and making the top plans as far as I can see, unachievable (for example to get the top level you have to do lots of off the phone stuff but if you ever get off the phones your get bet with a stick until you get back on them). I'm still looking into the extent of how true that is but so far its working out that way (I'm familiar with the practice, its not new). Its very discourging when you find people in no skill needed jobs down the road who get paid 50%+ more.

In regards to mentioning peoples names, its seams a bit iffy, I don't think its a good idea especially if your still in aol. If my magical prediction powers are true this thread will be looked at by managers because its the only true employee survey.

The Indian call centre is the worst idea the aol managers ever had. If a customer rings through and gets an Indian they may as well hang up and try again. Because unless the problem falls exactly in line with one of the scripts (which it rarely does) the poor customer isnt going to get online today, they will just get angrier and angrier. When i explain to a customer (suger coated) that the last agent didnt fill in the necessary forms correctly they are usually ok with it because they know well they just spoke to knows less then they do and were reading off a screen. Its very common that a customer starts a call with "Oh thank god, you speak english".

I feel I would run AOL waterford differently and put more emphasis on retaining people who know what they are doing rather than recuriting new people who for the first six months to a year (no matter how smart they are) will cause nearly as much work as they fix.

Crazy2262

I entirely agree with meadows. He hit the nail on the head. The performance related pay is a great idea if they acutally put those who are the pros and know the job inside out and back to front and been there for years like myself and meadows.

And aswell as that we may get a PAY CUT becasue of the new preformance related pay when they review it next March.

magick

aol is a pile o wan_k

shinzon

Meadows wrote:

I'm going on 5 years in there now, its interesting at first, then frustrating for ages, then once your mind has turned to mush and you realize that all those little competitions are to make you work harder for the same money are a scam, its ok. I'm not sure if the human mind is suited to such repetition.

The latest thing they are pulling is performance related pay, which sounds like a good idea, but in fact they are putting just about everybody on the second lowest plan to save themselves money and making the top plans as far as I can see, unachievable (for example to get the top level you have to do lots of off the phone stuff but if you ever get off the phones your get bet with a stick until you get back on them). I'm still looking into the extent of how true that is but so far its working out that way (I'm familiar with the practice, its not new). Its very discourging when you find people in no skill needed jobs down the road who get paid 50%+ more.

In regards to mentioning peoples names, its seams a bit iffy, I don't think its a good idea especially if your still in aol. If my magical prediction powers are true this thread will be looked at by managers because its the only true employee survey.

The Indian call centre is the worst idea the aol managers ever had. If a customer rings through and gets an Indian they may as well hang up and try again. Because unless the problem falls exactly in line with one of the scripts (which it rarely does) the poor customer isnt going to get online today, they will just get angrier and angrier. When i explain to a customer (suger coated) that the last agent didnt fill in the necessary forms correctly they are usually ok with it because they know well they just spoke to knows less then they do and were reading off a screen. Its very common that a customer starts a call with "Oh thank god, you speak english".

I feel I would run AOL waterford differently and put more emphasis on retaining people who know what they are doing rather than recuriting new people who for the first six months to a year (no matter how smart they are) will cause nearly as much work as they fix.

Spoken for truth there meadows, but ye never know all this ****e might go out the window with the new owners, but then again it might not, well just have to w8 and see


Shin

Star*

"In regards to mentioning peoples names, its seams a bit iffy, I don't think its a good idea especially if your still in aol. If my magical prediction powers are true this thread will be looked at by managers because its the only true employee survey."

Completely agree with this ! whether it is looked at by the powers that be or not it may be looked at the person who is being spoken about and I can't imagine them liking that too much.


"And aswell as that we may get a PAY CUT becasue of the new preformance related pay when they review it next March."

No, as far as I know you can't get a pay cut you have to be maintained on your previous wage agreement - you just may not get a pay rise.

Meadows

well thats not so bad.

ps shinzon i cant believe you quoted the entire rant

magick

its the only true employee survey."

true , u think the managers are going to give a sh*te about this post/thread sure their outta waterford in less then a year anyway

Jaeger

Going Demented wrote:

18 months tech, rest of time in support role. Out of the loop in tech these days, dunno anyone. And who might you be?

Would have told ya, but can't have my SN associated with this thread anymore, with all the slaggin goin on

/me shakes head @ the height of that monitor though.

edit: No naming names please.

SeanieM

Well as an AOL punter I have at times contacted AOL and either I have been answered by people in Waterford, Scotland or India.
Even then you can get transferred between the countries during the same call.
Cetainly when I hear the Indian accent I tend to hold my head in my hands and think will I understand the person concerned but it has not always been doom and gloom and some over there are very good at their job whilst others are just crap and you want to just hang up!!

Mossy Monk

Jaeger wrote:

Someone mentioned a certain Ms Clement.. I had no problem with, actually could've watched her walkin around all day long Mind you I only heard about what she was like to work for after she'd gone.

bubble arse from Francaise

working under her was pure misery

upthere

Jaeger wrote:

Would have told ya, but can't have my SN associated with this thread anymore, with all the slaggin goin on

/me shakes head @ the height of that monitor though.

Someone mentioned a certain Ms Clement.. I had no problem with, actually could've watched her walkin around all day long Mind you I only heard about what she was like to work for after she'd gone.

She made me dizzy and extremely annoyed as she walked around all day. Plus there was a gorgeous lookin girl there called joanna, and clement used to get in my f**ckin way everytime i had a good shot at her!! Drove me nuts. CLement had the figure and personality for a rugby player!! Just like most french women,,mingin:D

Jaeger

Ah, would like to try a french chick at least once like

J is still there, moved up to level 2 recently too.

hotnipples

No names, no personal abuse thanks.

Meadows

Outside work i wear glasses, nobody shall be able to put 2 and 2 togeather and figure out its still me. Like with Clark Kent in Superman.

Anyways im outta there now after so long.

My full name is Mohamed Meadowsalonalossavitch, you may have me confused with that hansome Niall Meadows scamp. Very common mistake.

dlofnep

YGM. I'd watch what you say on here ladies and gents.

magick

YGM. I'd watch what you say on here ladies and gents.

true the evil forces of Ao hell shall find and bugger u tech support style