I Think I have been charged twice for my Boards Subscription

Mrs_Doyle

Hi,

I use my paypal account to pay for my own subscription, and another Boardsie's subscription.
I think I may have been overcharged though.
A while ago I received an email asking me if I would like to renew my subscription, I said yes, and tick all the relevant boxes, etc.
I was duly charged €5 for renewing, however, it would appear that my subscription, and the other Boardsie's subscription, then automatically renewed anyway - leaving me over charged by one months subscription fee - I think???

I would really appreciate it if someone could investigate the matter.
I do want to renew both subscriptions, but didn't realise that they would automatically renew without my authorization.

Can anyone help me with this?

Thanks!


I copied and pasted this from my PayPal account:

All Activity - Simple View from Jul. 21, 2006 to Sep. 20, 2006
Date Type To/From Name/Email Status Details Action Amount

Sep. 15, 2006 Payment To Boards.ie Limited Completed Details -€5.00 EUR
Sep. 11, 2006 Payment To Boards.IE Limited Completed Details -€5.00 EUR
Sep. 9, 2006 Payment To Boards.ie Limited Completed Details -€5.00 EUR (I think this is where I was overcharged)
Aug. 15, 2006 Payment To Boards.ie Limited Completed Details -€5.00 EUR
Aug. 11, 2006 Payment To Boards.ie Limited Completed Details -€5.00 EUR

Gordon

This may be better in the Help Desk, do you want me to move it over there?

Mrs_Doyle

Yes please,

Thanks!

Talliesin

Moved

Vexorg

Mrs Doyle, it appears that a new subscription was created on the 9th, paypal (not boards.ie) is set to automatically renew from what I can see, this is why boards sends a reminder.

I have refunded the over payment but will continue to investigate.

Thanks for your patience.


Vex.

Mrs_Doyle

My subscription seems to have vanished altogether now though, I didn't want to cancel it, just wanted to find out what I could do regarding the over payment.

Thanks for your help so far though, I appreciate it.