Eircom Business Broadband

ronbyrne2005

We have this in our office, for last few weeks its has been really slow(like a 56k dial up ), any ideas what could be causing it? we have a router which dsl is plugged into as are the 5 pcs in office.

lynchie

Have you plugged out all computers on your network bar 1 and tried it then?
Does it still seem slow?
Have you got virus scanners / spyware software installed on all machines?
Have you tried eircom's speed test at http://home.eircom.net/speedtest ? What result does it return?

Foxwood

If the connection is still slow with only one machine connected to it, lgon onto the router and look for a menu item that will report diagnostics. (If you post the router make and model, someone will tell you which menu item).

If there has been damage to your phone line, the DSL signal could be falling far below the optimal rate.

ronbyrne2005

right, called eircom today and got connected to india where they told me to reset the modem. This resulted in the office network not getting access to internet at all although an individual computer can be plugged into dsl modem and internet and speeds are fine, the eircom guys said it must be a prob with router or some hardware but after extensive contact with our IT guys in london they said hardware was fine and that when we reset the eircom modem we must have affected the static IP address that we need to connect to an organisational network in uk. Our router has two network cards in it or something and we need a static IP address and it seems to have reverted to dynamic IP address. Our IT guys are in london and were on phone to me for hours todays trying to sort it out, they got remote access to the dsl modem when i enabled the remote access function but the changes they made to reinstall static IP address didnt seem to work . Any ideas??????????????

Foxwood

Uuurrrghhhh!

There probably isn't much that anyone here can do to help you. If you're able to access the Internet with the static addresses assigned, then your DSL modem is set up properly, and the VPN setup to access the organisational network will have to be handled by your own IT guys.

You can check that the Static IPs were set propery by going to www.whatismyip.com - it should show that you are connecting from one of your static IPs.

dub45

Surely a business like yours should have a contract with a specialist and not be relying on boards? I dont mean to sound sarcy but your situation sounds ludicrous!

ronbyrne2005

we are a small charity, our IT dept is in london and we are only open 2 years so havent had money to employ an IT person etc. We can access the internet using a dynamic address by plugging a computer straight into the dsl modem rather than through the router first. When we try to access internet or uk network when the dsl is plugged into the router we cant since the eircom guys got me to reset the dsl modem. Eircom(via indian call centre) insist this didnt affect static IP address and that it was a router/lan problem while our IT dept in london(working only over phone) insist its a static IP address issue after instructing me to do all that ping stuff and ipconfig etc.

dub45

ronbyrne2005 wrote:

we are a small charity, our IT dept is in london and we are only open 2 years so havent had money to employ an IT person etc. We can access the internet using a dynamic address by plugging a computer straight into the dsl modem rather than through the router first. When we try to access internet or uk network when the dsl is plugged into the router we cant since the eircom guys got me to reset the dsl modem. Eircom(via indian call centre) insist this didnt affect static IP address and that it was a router/lan problem while our IT dept in london(working only over phone) insist its a static IP address issue after instructing me to do all that ping stuff and ipconfig etc.

And have you established that the ip address that you have now is the same one that you had before the reset?

Foxwood

ronbyrne2005 wrote:

we are a small charity, our IT dept is in london and we are only open 2 years so havent had money to employ an IT person etc. We can access the internet using a dynamic address by plugging a computer straight into the dsl modem rather than through the router first. When we try to access internet or uk network when the dsl is plugged into the router we cant since the eircom guys got me to reset the dsl modem. Eircom(via indian call centre) insist this didnt affect static IP address and that it was a router/lan problem while our IT dept in london(working only over phone) insist its a static IP address issue after instructing me to do all that ping stuff and ipconfig etc.

Okay, there's a couple of different things going on here.

The dsl modem usually IS a router. If you have another router behind the modem, then you may need to configure the modem in bridged mode. Or you may need to configure Static mapping on the modem, and allow the router to catch all the static addresses. (It's been a while since I had my hands on a SonicWall box on an eircom DSL line, and I can't remember the details).

Can you tell us what make/model the "modem" is and what make/model the router is? It's possible that there are some differences between the typical eircom setup and what the guys in London are used to. Or it may be that they didn't have enough time to sort everything out before they left for the day, and they'll get it resolved tomorrow.