Smart LLU Service Now Restored and Free Upgrade to 6Mbits for all affected

Sponge Bob

Quite a few have been cut off unilaterally by eircom over the past few days , if you can read this post you can now email consumerline@comreg.ie and demand that your service be restored. Simply give the account number on the bill, the UAN.

Anyone not cut off by now will not be cut off and is being upgraded to 6Mbits over the next 24 hours for the remainder of 2006 ... (they did this last christmas too) . Those restored over the next few days will be upgraded too.

This cynical attempt to force smart into liquidation by cutting off their customers and swarming all over them with planned winback vermin in the week before the 3G court case decision has failed . The LLU and BB departments are still intact.

The CPS customers are next, I understand that Smart will be allowed an orderly disposal of the CPS accounts in the next day or so .

The winback scum is still out there and have not been called off , don't feed the dog until after they have been to visit , they have all been issued with PHONEWATCH bumf as well so they can deny they are calling about Smart but never mind teh phonewatch spiel its all about Smart

Blackdragon

Just Send Them Packing:D

aidanodr

Heres the "Official Announcement - Service Restoration 05/10/2006" at the Smart Boards:

http://support.smarttelecom.ie/forums/showthread.php?t=889

I also added this load of Questions to the Smart Thread:

"Existing (and future) broadband customers will still have a voice service - that will not change."

Hi EJay,

From your Statement above the pertinent part is "Existing (and future) broadband customers " will have voice service.

However - what is the story if you just currently have voice service only at the moment. Will these customers be supported now and in the future if they stay [ or can stay ]? Or do you have to have both the BBand AND Voice to be able to stay with Smart? Then - if you have BBand will you get the option for Voice also in the future with Smart V2.0?

Are Smart dumping the Voice only Customer? If that is the case it might be nice to make another official announcement to clarify this.

Remember - not all customers in the country could actually get Smart BBand. I would have been on Smart BBAND long ago, but the Carrigaline exchange here outside Cork City is not Smart BBnad ready [ Yet ].

===============================================

Would be nice for a bit of an OFFICIAL SMART statement on the Voice Side only. I know the answer [ Dumping ] already, but it would be nice to hear it from the horses mouth,

Cheers
Aidan

byte

6Mbps? Nice one!

Sir Oxman

And up to 10mb for the 6mb customers!
Hopefully those that were on BB LLU and were mugged by eircon in the last few days will use the 5 day cooling off period and return to Smart.

Blackdragon

CRAP - my line can squeese 4.6Mb - Crappy Eirscum Copper - Anyone else finding there line cant handle the upgrade.

I aint gonna Moan about it though.... Its still faster than what it was:D

Kensington

Blackdragon wrote:

Anyone else finding there line cant handle the upgrade.

Yup, can only get a sync of about 5Mb during the day before it drops to about 3.5Mb sync in the evening, thanks to the quality €ircon copper! I'm not complaining either as it's still faster than it was before and still only €35pm .

ezone

Ive had a similar problem analysed by smarts online tech support and the problem was the 10mbps network card im using

You may need to upgrade to 100mbps to get the full 6mbps

it costs
about 10 euro to get one

http://komplett.ie/k/ki.asp?sku=113655

layke

Sponge Bob wrote:

The winback scum is still out there and have not been called off , don't feed the dog until after they have been to visit , they have all been issued with PHONEWATCH bumf as well so they can deny they are calling about Smart but never mind teh phonewatch spiel its all about Smart

I'm on the waiting list to speak to customer services now, once though I will be making sure i'm not on any marketing lists. I do not want that filth ringing me again.

*Edit* just been informed that my telephone service (in the next two weeks) will be transferred to another company. I have a choice.

Smart will no longer be handeling telecommunications, only BB.

Blackdragon

ezone wrote:

Ive had a similar problem analysed by smarts online tech support and the problem was the 10mbps network card im using

You may need to upgrade to 100mbps to get the full 6mbps

it costs
about 10 euro to get one

http://komplett.ie/k/ki.asp?sku=113655

Hey Ezone i seen your problem over on the smart board - Upgrade to 100mbps network may be an issue with some alright but as far as im aware (not a tech do please correct me if im wrong) most computer now come with a 100mbps Network card as the ethernet cables that come with most modems are Cat 5 (100mbps)

Im on the same boat as you though - i do indeed have a 100mbps cars and am connected my a cat 5 ethernet cable so ats all down to Eirscums copper.
I wouldnt mind so much but the apartment block im living in was only completed 5 months ago - I mean like come on - Putting down crappy lines in Brand new buildings is just Fcuking Stupid. Shows how much interest they have in upgrading there network at a later stage

layke

Check if your card is set to full duplex or half. Can make a diff.

Blackdragon

layke wrote:

Check if your card is set to full duplex or half. Can make a diff.

Im sorry but im quite crap at these things - bearly know the basics - How do i check that???

shayser

Blackdragon wrote:

Im sorry but im quite crap at these things - bearly know the basics - How do i check that???

The path to the setting is probably different for different cards. Have a look in the Properties for the card. In mine it is....

Right-click MY COMPUTER on the desktop and select MANAGE. Expand DEVICE MANAGER. Expand NETWORK ADAPTERS. Right-click your card and select PROPERTIES. Under ADVANCED select SPEED & DUPLEX and set to 100 Full.

Something like that.

The Security ma

Sorry guys, but Smart Telecom was a disaster before it began....
I give them another 6 months tops (if they survive that long).
If I was you, i'd be arranging a transfer to BT. (I got Broadband, Line rental and ALL CALLS *FREE* (except mobile) for €45 per month).

There are two local telephone exchanges in this area - one is pre-historic and will be closed down within 18months.
The second is state of the art, with the bulk of subscribers going through it.
Which exchange did smart decide to install their equipment in?... you guessed it!
I even sent them an email to warn them that they were about to 'board the Titanic' but it fell on deaf ears. I have no sympathy for them.
Plus they should have known better than to 'get in bed' with Eircom - they are the biggest crooks going.
As one author put it, "Slovakia have much better Broadband than Eircon, and they don't even have running water...".

Blackdragon

The Security ma wrote:

Sorry guys, but Smart Telecom was a disaster before it began....
I give them another 6 months tops (if they survive that long).
If I was you, i'd be arranging a transfer to BT. (I got Broadband, Line rental and ALL CALLS *FREE* (except mobile) for €45 per month).

There are two local telephone exchanges in this area - one is pre-historic and will be closed down within 18months.
The second is state of the art, with the bulk of subscribers going through it.
Which exchange did smart decide to install their equipment in?... you guessed it!
I even sent them an email to warn them that they were about to 'board the Titanic' but it fell on deaf ears. I have no sympathy for them.
Plus they should have known better than to 'get in bed' with Eircom - they are the biggest crooks going.
As one author put it, "Slovakia have much better Broadband than Eircon, and they don't even have running water...".

Do your homework before making such claims...... What are you basing that on???????




Millionaire entrepreneur Brendan Murtagh has offered to buy Smart Telecom for the grand sum of EUR1, as well as a 10 percent stake in one of his companies, BidCo.

Construction and property industry magnate Murtagh already owns just under 20 percent of the seriously struggling telco, which had thousands of residential voice customers disconnected by Eircom during the week over a EUR1.7 million debt owed to the infrastructure owner.

The proposed deal as it currently stands is structured so that Smart will be de-listed from the London AIM market and the firm's shareholders will be offered a 10 percent stake in Murtagh's private company BidCo, which will become the new owner of Smart.

In a statement released on Friday evening, Smart said 42 percent of its shareholders had committed to the deal. Around 80 percent of shareholders will be needed to approve the transaction, which will be discussed at a Smart Telecom EGM expected soon.

The disposal recommended by Smart's directors means BidCo will assume Smart's estimated liabilities of EUR40 million.

The company's interim financial results for the first six months of 2006 showed fixed assets of EUR63 million, liabilities of EUR60 million, and shareholder funds of EUR3.4 million. Smart Telecom said its financial position had "deteriorated further" since June.

Smart Telecom's acting chief executive Ciaran Casey, who replaced Smart's co-founder Oisin Fanning who stepped down for health reasons recently, issued a statement saying the proposed transaction would allow the company to continue to provide a full service to its corporate and residential broadband customers.

"While this represents a very disappointing outcome for all shareholders who have supported the company over many years, it is the only option to ensure that shareholders have an opportunity to get some value for their shareholding. The proposal put forward by BidCo will allow Smart to deal responsibly with all its creditors in due course and ensure that a newly capitalised Smart will continue to deliver to its many customers the most competitive corporate and broadband offering in the market," he said.

A Smart Telecoms spokesman was unable to confirm if a cash alternative would be offered to shareholders if the 10 percent stake in BidCo was not accepted.

As a condition of the sale to BidCo, five of Smart's current directors will resign from the company's board. These are Ken Barry, Ray King, Paul Sullivan, Maria Pearl Roche and Tormod Hermansen. Kyran O'Dwyer has been appointed acting Chairman until the transaction is voted on by the shareholders............



Long story short if all goes as planned this service will be available for many years to come

JNive

and why do peopel keep saying , i got BT for EUR45, lets look at what that is saying.
They went from

6mbps/512kbps uncapped, uncontended for EUR35 / month
to
1mbps/128kbps 10GB, 48:1 unlimited landlines to Ireland/UK for EUR45 / month or
3mbps/384k 30GB 24:1 without calls for EUR40 / month

and instead of supporting an Irish-owned Company have decided to give my money to BT, and english company who pay Eircom, an American/Australian Company.

And that Smart were mad to try to bring competition to the market, cause sure Eircom are a monopoly so why bother buying from Smart.

lol, logical indeed

The Security ma

The only reason I can see for someone (residential) needing 6mb/512kbps would be to play their porn videos in DVD quality:D

I'm quite happy with what I have, and it's a steal if you ask me - far better than Eircon; and at least BT have a Customer Service you can get through to... Plus they don't hound you to subscribe, by ringing you & calling to your door!

If Eircon had got their act together in the first place, I wouldn't have moved. Smart was not available here at the time ('cos they decided to upgrade the wrong exchange) so the only alternative to being ripped-off by Eircom was esat. At the end of the day I don't give a damn who gets my money, once I get the service (a good one). Eircom have a long way to go & a lot of socks to pull up, before they can start to poach Esat customers.
I'm all for competition - they're all welcome... but let them do their research properly first, so they don't go pumping millions of euro into an exchange which only carries 6,000 subscribers and is due to be phased out!

"Quote:Long story short if all goes as planned this service will be available for many years to come"

I'm sure it will now, but it just proves what a management fiasco it has been from the start! This should never have happened.
Like I said, they upgraded an exchange here with only 6,000 subscribers, instead of the main one which hass in excess of 45,000 subscribers. How in the name of God did they expect to expand??

Blackdragon

The Security ma wrote:

The only reason I can see for someone (residential) needing 6mb/512kbps would be to play their porn videos in DVD quality:D

I'm quite happy with what I have, and it's a steal if you ask me - far better than Eircon; and at least BT have a Customer Service you can get through to... Plus they don't hound you to subscribe, by ringing you & calling to your door!

If Eircon had got their act together in the first place, I wouldn't have moved. Smart was not available here at the time ('cos they decided to upgrade the wrong exchange) so the only alternative to being ripped-off by Eircom was esat. At the end of the day I don't give a damn who gets my money, once I get the service (a good one). Eircom have a long way to go & a lot of socks to pull up, before they can start to poach Esat customers.
I'm all for competition - they're all welcome... but let them do their research properly first, so they don't go pumping millions of euro into an exchange which only carries 6,000 subscribers and is due to be phased out!

"Quote:Long story short if all goes as planned this service will be available for many years to come"

I'm sure it will now, but it just proves what a management fiasco it has been from the start! This should never have happened.
Like I said, they upgraded an exchange here with only 6,000 subscribers, instead of the main one which hass in excess of 45,000 subscribers. How in the name of God did they expect to expand??

Ok so here are the points your making broken down.

6mb connection is nothing compaired to a 1mb connection
Smart would be lucky if they were around another six months - - -No wait changed my mind - - Yes smart will will be round for years but i they could have handled themselfs better.
You dont mind paying as long as you recieve good broadband service and that is BT for you because a smart package of 6mb untill 2007 and then 3mb for 35Euro per month is only required if you want to watch porn.
So clearly it makes since to pay more for less.



Look at the end of the day every man to his own.
Smart - 35Eur per month(Including line rental) = 6Mb.
Value for money and a hell of a service.

Liam Byrne

The only reason I can see for someone (residential) needing 6mb/512kbps would be to play their porn videos in DVD quality

Curious prejudice there.....how about downloading emails, photos and mp3s (sorry - iTunes AACs) in under 20% of the time it would take with eircom ? Pages loading quicker, resulting in less time online when booking flights or holidays, doing your banking or just generally browsing the net ?

PLUS if you add in the lack of contention (no sharing with 48 neighbours at busy times), and no sneaky limits on downloading, there's no comparison!

Let's put it another way, if someone offered you a 2-litre engined car for cheaper than a 1-litre, which would you take ? And for the answer, please use the direct comparison and forget about the car tax, insurance and pollution aspects, which don't apply here. But let's factor in the fact that with eircom's 1-litre car, you don't get to use it all the time as your neighbours regularly get to borrow it.

So, taking all of that into account, Smart are now offering a backbone of 6MB for €35, while eircom are charging 48 subscribers €65 each for one-sixth of that.

And I've just scared myself silly :eek: doing the basic maths (which I know is overly simplistic, but are surely valid on some level or other), eircom are essentially charging €18,720 p/m for the same level of infrastructure as Smart are charging you €35 p/m for!!!!

That figures, though.....charging multiple times for the same thing seems to be a trademark of the eircom group of companies; I was previously asked to set up a single website accessible via 4 similar domain names, i.e. one set of hosting space, one lot of bandwidth use (same number of visitors, just easier to access). eircom net tried to bull**** me into paying for 4 hosting packages at a total of around €700 p/a, after which I told them to f-off and contacted eLive in Limerick, who hosted the same site for €149 and charged the 3 additional domain names at roughly standard price, resulting in a total of around €350 - half the price for the "same" service :rolleyes:

Blackdragon

Liam Byrne wrote:

Curious prejudice there.....how about downloading emails, photos and mp3s (sorry - iTunes AACs) in under 20% of the time it would take with eircom ? Pages loading quicker, resulting in less time online when booking flights or holidays, doing your banking or just generally browsing the net ?

PLUS if you add in the lack of contention (no sharing with 48 neighbours at busy times), and no sneaky limits on downloading, there's no comparison!

Let's put it another way, if someone offered you a 2-litre engined car for cheaper than a 1-litre, which would you take ? And for the answer, please use the direct comparison and forget about the car tax, insurance and pollution aspects, which don't apply here. But let's factor in the fact that with eircom's 1-litre car, you don't get to use it all the time as your neighbours regularly get to borrow it.

So, taking all of that into account, Smart are now offering a backbone of 6MB for €35, while eircom are charging 48 subscribers €65 each for one-sixth of that.

And I've just scared myself silly :eek: doing the basic maths (which I know is overly simplistic, but are surely valid on some level or other), eircom are essentially charging €18,720 p/m for the same level of infrastructure as Smart are charging you €35 p/m for!!!!

That figures, though.....charging multiple times for the same thing seems to be a trademark of the eircom group of companies; I was previously asked to set up a single website accessible via 4 similar domain names, i.e. one set of hosting space, one lot of bandwidth use (same number of visitors, just easier to access). eircom net tried to bull**** me into paying for 4 hosting packages at a total of around €700 p/a, after which I told them to f-off and contacted eLive in Limerick, who hosted the same site for €149 and charged the 3 additional domain names at roughly standard price, resulting in a total of around €350 - half the price for the "same" service :rolleyes:

Nicely put

jamesbond

i have to agree with the security man on this topic re:smart telecom in that they are finnished,reported in the eircom post today they have withdrawn servises to smart telecon,this was on the cards.
smart are going going gone,

Liam Byrne

jamesbond, I'm not sure why you're implying that Smart are moving to Finland.....(and no, I don't normally pull people up on spelling but since Smart are still very, very much still in operation as the providers of the best broadband package around, the other spelling makes even less sense, so forgive my confusion if I opt for the given spelling that makes the most sense of the two).

As for "the eircom post" (whatever that is) saying otherwise, eircom have been lying and omitting facts in every advert since the start of October, so I've no reason to believe anything that they say; aside from that, Smart subscribers who have taken advantage of LLU don't have any dealings with any of eircom's services, withdrawn or otherwise, so that's completely irrelevant.

Being truthful, I would be a little concerned about the future for any company that charges €35 per month for the same infrastructure that eircon charge €9,000 per month for - either they can't be making much money, or else eircon is completely overcharging ( :eek: that can't be true ?? - Ed. ) but while Smart are still there, I'm one of the very satisfied customers who is even more intent on staying put as such until I have to change.

So, jamesbond, the day Smart Telecom are "going going gone" as you put it, I'll be glad to let you and everyone else know (presumably via a Digiweb or BT broadband connection); at the moment, however Smart are very much still here, and even if Smart were to only last another 6 months, I and the many other satisfied subscribers of theirs will be glad to save €500-odd and have faster, unshared access for that period. Against those facts, having to deal with any vaguely-possible "gone-ness" if and when it arrives is a small price to pay.

If Smart (or any other company) does go to the wall at some stage in the future, then we'll mourn the death of the best broadband packages at that time, deal with it and move on......but please do not make claims about companies being "gone" unless they are true - it's probably libelous and is likely to get you and the boards into trouble.

shayser

jamesbond wrote:

i have to agree with the security man on this topic re:smart telecom in that they are finnished,reported in the eircom post today they have withdrawn servises to smart telecon,this was on the cards.
smart are going going gone,

Can you link to, or properly identify your sources, please?