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Netgear WPN824, can't get online

  • 07-10-2006 7:59pm
    #1
    JRoth
    Closed Accounts Posts: 3 ✭


    Facts: Existing Verizon DSL into Mac Mini, so PPoE, variable DSN (so says Verizon). Never any problem logging into DSL directly, and this is the 4th machine that has used this connection, so I don't think the ISP cares about MAC.

    I can see the router to configure it (switched to DHCP), but in the Wizard it insists that I have a fixed DNS. The Internet light is on on the front of the router, and the Network Status tells me that I have an internet connection, although there are no other indications that I do.

    I can see the router wirelessly with a new MacBook, but without internet access.

    Also, I downloaded the latest firmware, but it won't install - spins and spins.

    The router was refurbished, and has no serial # (!), so I can't get tech help from NetGear. So I turn to you all. Help! Before my wife gets so frustrated she returns it all.


Comments

  • #2
    Foxwood
    Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    JRoth wrote:
    Facts: Existing Verizon DSL into Mac Mini, so PPoE, variable DSN (so says Verizon).
    This is boards.ie - that's .ie for Ireland, and Verizon doesn't operate in Ireland, so you won't find many people here with experience of Verizon's netwok services.

    Having said that, you haven't said what changed - does your DSL connection work if you don't use the Netgear?

    You mention PPPoE - the Netgear can do PPPoE, but what was handling the PPPoE setup before you installed the Netgear?


  • #3
    JRoth
    Closed Accounts Posts: 3 ✭JRoth


    Sorry, I noted the .ie, but it just didn't register (FWIW, my grandmother was an O'Toole, and I had a lovely time in Dublin at age 4). The discussion here just seemed to be very helpful.

    Anyway, yes, my DSL modem still works fine - it just won't go through the router. The router seems hung up on the DNS issue.

    The Mac runs the PPoE through its Network config, but the NetGear says to set the computer to do DHCP, which lets it see the router.


  • #4
    Foxwood
    Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    JRoth wrote:
    Anyway, yes, my DSL modem still works fine - it just won't go through the router.
    How are you connecting to the DSL when you're not using the router?
    The router seems hung up on the DNS issue.
    If the router isn't doing the PPPoE, then it doesn't know what DNS servers to use.
    The Mac runs the PPoE through its Network config, but the NetGear says to set the computer to do DHCP, which lets it see the router.

    Turn off PPPoE on the Mac, and set it up on the NetGear. (You'll need to know your Verizon usrname and password to do that). I'm assuming that, if the Mac is doing the PPPoE now, the device that's actually plugged into your phoneline is just a "modem", rather than a router in it's own right.


  • #5
    JRoth
    Closed Accounts Posts: 3 ✭JRoth


    Foxwood wrote:
    Turn off PPPoE on the Mac, and set it up on the NetGear. (You'll need to know your Verizon usrname and password to do that). I'm assuming that, if the Mac is doing the PPPoE now, the device that's actually plugged into your phoneline is just a "modem", rather than a router in it's own right.
    Yeah, I've set up the PPoE on the NetGear, but however I line up the settings (fixed/auto IP, fixed/auto DNS), it never connects. The existing device is, indeed, just a modem, with no routing capabilities. But I know that it is fully compatible with routers - I worked in an office that used the same ISP and the same modem to connect a dozen computers (not through NetGear, but still...)


  • #6
    Foxwood
    Closed Accounts Posts: 1,491 ✭✭✭Foxwood


    JRoth wrote:
    Yeah, I've set up the PPoE on the NetGear, but however I line up the settings (fixed/auto IP, fixed/auto DNS), it never connects. The existing device is, indeed, just a modem, with no routing capabilities.
    Forget about the DNS issue for a minute, you're putting the cart before the horse there. DNS is just a convenience - a pretty important one, but a convenience none the less.

    If you can get to Google by clicking on http://64.233.187.99, or to boards by cicking on http://82.195.136.250 then you're connected, and you need to specify a static DNS server. If those numeric address's don't work, then you haven't set up your PPPoE connection properly. That could be because you've got your usename and password wrong, or it could be because you've got a bad router, but the logs in the router should give you some indication of what the problem is.


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